October 2, 2000
SUBJECT: Review of
Internal Customer Service - Baldridge Self-Assessment Report
PROPOSED ACTION:
That
the Board of Trustees review the attached information regarding the results
Baldridge Self-Assessment Report.
RELATED BOARD POLICY OR PLANNING
DIRECTIVE
The
item is consistent with Board Policy E-4, Organizational Performance
Evaluation/Auditing.
The College chose to
utilize the Baldridge Criteria to undertake an operational review of the
College. The first analysis while
utilizing the criteria was primarily perceptional since full verification was
not accomplished. The project, howeveer,
did identify perceived areas of need and, therefore, is similar to the
Satisfaction Survey in its value.
Additional
limited personnel will be needed.
RESOURCE PERSONNEL
Lelia
Hackett, Coordinator, Quality Initiative
Martha
Oburn, Associate Vice President for Institutional Effectiveness
ATTACHMENTS:
Summary
Information
Baldridge
Self-Assessment Report
and Management's Response
(Separate Exhibit)
Respectfully
Submitted By:
Richard
Fonte, President