MINUTES
Board Briefing
- Board of Trustees
May 20, 2002
In
accordance with the terms and provisions of the Texas Open Meetings Act,
Chapter 551 of the Texas Government Code, the Board of Trustees of the Austin
Community College District convened in public session on Monday, May 20, 2002,
at 5:45 p.m. in Room 126 of the Rio Grande Campus of Austin Community College
located at 1212 Rio Grande Street, Austin, Texas, with the following members
present: Beverly Silas, Vice Chair/Presiding Officer; and Trustee Barbara Mink
It is
further found and determined that in accordance with the policies and orders of
this Board, the notice of this meeting has been posted and return thereof made
pursuant to the terms and provisions of the Texas Open Meetings Act, Chapter
551 of the Texas Government Code, and there has been full compliance with the
terms and provisions of said act, including the timely posting of the subjects
of this meeting.
Topic: Internal Customer Services Survey
Dr.
Martha Oburn, Associate Vice President for Institutional Effectiveness,
distributed information and discussed the Internal Customer Survey of Fall 2001
Services—Analysis of College-wide Services including: Return Rates by Employee Classification; Ratings of Overall
Quality by Percent Dissatisfied; Ratings of Dissatisfaction with Overall
Quality, Promptness, and.Attitude; Change in Percent Satisfied Ratings of
Overall Quality by Percent Change; Relationship Between Use and Dissatisfaction
with Overall Quality; Ratings of Overall Quality by Level of Use (Employee
Group); and Use by Number Receiving or Requesting Services. She also provided an update regarding the
progress on improvements recommended in the Internal Customer Satisfaction
Survey of Fall 2002. Dr. Oburn responded
to questions and suggestions from Trustees regarding suggested format changes
for future surveys.
Adjournment
The
Board Briefing of the Austin Community College Board of Trustees was adjourned
at 6:10 p.m.
Approved By
John
B. Worley, Secretary