Policy on Transfer Dispute Resolution

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Texas Higher Education Coordinating Board’s Rule and Regulations (Chapter 4, Subchapter B, Sections 4.25 and 4.27) outlines the following procedure for resolving disputes regarding credit transfer and other transfer issues:

  1. If Austin Community College does not accept course credit earned by a student at another institution of higher education, ACC will give written notice to the student and the other institution that the transfer of the course credit is denied and shall include in that notice the reasons for denying the credit. ACC will attach to the written notice the procedures for resolution of transfer disputes and the procedure for appealing the decision to the Texas commissioner of higher education.
  2. A student who receives written notice of denial may dispute the denial of credit by contacting ACC’s Office of the Vice President, Academic Transfer and General and Developmental Education.
  3. ACC, the student, and the institution at which the credit was earned shall attempt to resolve the dispute regarding transfer of the course credit in accordance with Coordinating Board rules and/or guidelines.
  4. If the transfer dispute is not resolved to the satisfaction of the student or the institution at which the credit was earned within 45 days after the date the student received written notice of the denial, the sending institution may notify the Texas commissioner of higher education in writing of the request for transfer dispute resolution, and the institution that denies the course credit for transfer shall notify the commissioner in writing of its denial and the reasons for the denial.
  5. The commissioner or a designee shall make the final determination about a dispute concerning the transfer of course credit and give written notice of the determination to the involved student and institutions.