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Austin Community College
Duplication Services
Highland Business Center, Room 108
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
Supervisor, Clifton Villegas
(512) 223.7539
Fax (512) 223.7141

 

ACC Duplication Procedures
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Equipment Servicing and Repair

1. COPIERS:

a. When malfunctions occur call with the RICOH I.D. number and state the problem to the Duplica-tion/Mailroom staff who will submit the service request to RICOH:

  • CYP: 512.223.2101
  • EGN: 512.223-9403
  • EVC: 512.223.5184
  • EVC, Health Sciences: 512.223.5866
  • HBC: 512.223.7539
  • HLC (Highland Mall Campus): TBD
  • HYS (Hays Campus): TBD
  • NRG: 512.223.4704
  • PIN: 512.223.8088
  • RGC: 512.223.3005 or 512.223.3008
  • RRC: 512.223.0008
  • RVS: 512.223.6177
  • SAC: 512.223.9109
  • SVC: 512.223.1144

b. If the If the Duplication/Mailroom staff are not available report the information to the RICOH Repre-sentative at 512.223.7445 or e-mail ricoh@austincc.edu

2. DESKTOP PRINTERS:

Have Printer Model Number and RICOH I.D. Number and call the RICOH representative at 1-888-881-2034 or e-mail this information and the request to printmgr@ricoh-usa.com

Copiers: Paper, Toner & Staples

  1. Copier paper is purchased and provided by the College and stored at the individual Campus Duplication/Mailroom.
  2. Duplication/Mailroom staff at each campus is the point of contact for paper restock requests.
  3. Toner cartridges and staples for all duplication machines on campus are provided and replaced under a service contract with RICOH. To order a replacement toner cartridge or staples contact the Campus Duplication/Mailroom staff.
  4. Return used toner cartridges in the original box, marked as "USED", to your individual Campus Duplication/Mailroom. The ACC District uses these locations to collect and ship to the Central Warehouse for proper recycling of these cartridges.

Desktop Printers: Paper & Toner

  1. Desktop printer paper is purchased and provided by the College and stored at the individual Campus Duplication/Mailroom.
  2. Toner cartridges and machine servicing for all desktop printers in the District are provided and replaced under a service contract with RICOH. Order replacement cartridge by filing out the RICOH Supplies Order form. This online form is found HERE. To order a replacement cartridge or request service contact the RICOH Representative at 1-888-881-2034 or printmgr@ricoh-usa.com
  3. Return used toner cartridges in the original box, marked as "USED", to your individual Campus Duplication/Mailroom. The ACC District uses these locations to collect and ship to the Central Warehouse for proper recycling of these cartridges.

Communication

  1. Campus Managers manage the duplication services on each campus.
  2. To assist them, the Duplication Supervisor serves as a liaison with Contractor (RICOH) regarding technical questions pertaining to duplication equipment and serves as a facilitator to expedite concerns when e-mails or phone calls to RICOH have not received a timely response.

Equipment Replacement

  1. Request will be addressed to the Duplication Supervisor who will obtain required documentation for re-view/recommendation to be considered at the next Duplication Services Committee meeting. Requests for replacement or upgrades will be based upon a review of documented need, history/usage data, and equipment specifications by cost and function.
  2. A recommendation from the Duplication Services Committee will be forwarded for approval.

CONTACT:

Clifton Villegas
Duplication Supervisor
clifton.villegas@austincc.edu
223.7539
223.7141 (fax)

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