Each lab operates through the leadership of a Learning Lab manager who supervises staff and ensures the success of the lab mission. These managers are also responsible for providing Learning Labs services, technologies, and activities.
The Learning Labs staff includes Instructional Associates, professional and peer tutors, and computer lab assistants and technical staff. The primary duty of all tutors is to aid students in becoming independent learners as they master subject matter. Tutors are expected to be familiar with all software and materials in their respective disciplines.
Instructional Associates (IAs) are ACC adjunct faculty and serve as liaisons for their departments, assisting faculty in designing and providing supplemental curriculum activities. They also act as a resource/mentor for other tutors in their content area. Responsibilities include tutoring, conducting workshops for students, faculty, and staff, and providing information on content-area software. IAs may collaborate with the lab manager to oversee tutors in content area and conduct tutor training. They also work closely with Task Forces to facilitate curriculum implementation and improvement.
Professional tutors usually have advanced degrees and are often pursuing post-graduate studies. These tutors offer the benefit of their expertise at the content level and their long-term experience as students and tutors. Many are past former ACC students and are familiar with ACC courses.
Peer tutors are usually ACC students who have been recommended by faculty for their outstanding performance in coursework and for demonstration of the requisite interpersonal skills needed for tutoring (See Peer Tutor Recommendation Form).
The Learning Lab computer facilities are staffed with computer lab support technicians and/or network administrators who install hardware and software, set up the network to accommodate classes using instructional software, and troubleshoot problems at the network and workstation level. They also act as consultants, collaborators and facilitators for online projects (web pages, interactive teaching activities) and make recommendations to lab managers for lab enhancements, improvements, and upgrades.
Computer lab assistants, who are knowledgeable in MS Office and the Internet, help students use word processors, access computer tutorials and locate Internet services. Lab assistants also help students with in-class computer activities and conduct orientations for classes on specific software or computer basics.