Back to Top
Back to Top

Learning Lab Staffing Information

Learning Lab Manager

The Learning Labs Manager maintains efficient operation of the Learning Lab and provides the training and resources needed for staff members to do their jobs well. The Learning Lab Manager supervises all staff members in the Learning Lab and maintains an orderly lab while fostering a positive learning and working environment.

Instructional Associate

  • Reports to the Learning Lab Manager
  • Tutors students using a variety of strategies, including group and computer-assisted learning activities
  • Assists in coordinating learning activities assigned to the Learning Labs
  • Works with Task Force faculty to promote Learning Labs integration with course learning outcomes
  • Assists with development, delivery, and evaluation of programs and services in the subject area
  • Collaborates with Lab Managers, Task Force Chairs, faculty, and administrators to develop services which complement course/program offerings
  • Assists Lab Managers, Task Forces, and faculty in promoting maximum use of the Learning Labs’ resources and computer classroom/lab
  • Assists in the development and implementation of a tutor training program
  • Provides coordination to hourly/peer tutors in subject area
  • Researches various resources, including electronic resources, for implementing state-of-the-art tutorial activities
  • Provides feedback to faculty, as appropriate, regarding student performance or progress
  • Is available to assist with the registration/bursar functions each semester
  • Provides hardware/software technical support to the Learning Labs computer facilities
  • Participates in on-going training and professional development
  • Performs other duties as assigned

Professional Tutor

While fostering a positive learning and work environment, the Professional Tutor aids students in becoming independent learners while fostering a positive learning and work environment. The tutor helps students with specific problems they have in their course work. The tutor does not work the problems for a math student, nor does the tutor proofread papers for students with writing assignments. Instead, the tutor's role is to lead students to find their own solution and then to generalize the solution to other tasks.

Professional Tutors who are also part-time faculty cannot hold their office hours while on duty in the lab and should not give the lab number as a class contact phone for their students.

  • Reports to the Learning Lab Manager
  • Adheres to the tutoring cycle
  • Promotes student use of the free tutoring lab through class visitations
  • Is prepared to tutor within his or her discipline
  • Establishes and maintains all required records
  • Establishes and maintains effective working relationships with students, fellow tutors, and faculty
  • Demonstrates adequate communication skills and the ability to adapt to students' needs
  • Assists faculty with diagnostic and placement testing as needed
  • Learns tutorial programs in tutoring area
  • Spends non-tutoring time in productive ways: becomes familiar with texts, course outlines, software, and other supplemental materials in his or her disciplines.
  • Leads lab classes as assigned
  • Develops lab materials
  • Reviews software tutorials
  • Assists in classes as assigned
  • Publicizes lab services
  • Performs other duties as assigned by the Learning Lab Manager

Peer Tutor

  • Reports to the Learning Lab Manager
  • Adheres to the tutoring cycle
  • Promotes student use of the free tutoring lab through class visitations
  • Is prepared to tutor within his or her discipline
  • Establishes and maintains all required records
  • Establishes and maintains effective working relationships with students, fellow tutors, and faculty
  • Demonstrates adequate communication skills and the ability to adapt to students' needs
  • Learns tutorial programs in tutoring area
  • Spends non-tutoring time in productive ways: becomes familiar with texts, course outlines, software, and other supplemental materials in his or her disciplines.
  • Leads lab classes as assigned
  • Develops lab materials
  • Reviews software tutorials
  • Assists in classes as assigned
  • Publicizes lab services
  • Performs other duties as assigned by the Learning Lab Manager

Senior Computer Lab Support Technician

  • Reports to the Learning Lab Manager
  • Maintains existing network, hardware and software
  • Configures network and other software to meet instructional needs (Program modifications for classes have priority over those for individual students)
  • Maintains network security, data integrity, and tape back-ups of network resources
  • Recommends, evaluates, and coordinates improvements to the network, including purchase and installation of specific hardware and software
  • Co-develops budget for Learning Lab with Learning Lab Manager
  • Coordinates with Learning Lab Manager the training of lab assistants in the use of the network and all available software
  • Coordinates repairs of hardware, after repairs have been approved by Learning Lab Manager
  • Maintains inventory of all software and hardware
  • Provides training for faculty and their classes in the use of the network and specific instructional software
  • Coordinates the scheduling and set-up of classes in the computer lab
  • Acts as consultant to faculty using network resources
  • Provides in-class support to faculty and classes meeting in the computer lab
  • Coordinates sign-in program back-up, data entry, and lab usage report printing, as requested by Learning Lab Manager
  • Identifies and logs all problems with menus, operation of programs, and hardware conflicts

Computer Lab Assistant

  • Reports to the Learning Lab Manager
  • Learns  the operation of all tutorial programs; while mastery of subject matter is not assumed, mastery of the practical aspects of loading, running, and exiting the tutorials is expected
  • Learns or knows network basics
  • Learns to access the ACC main computer to look up students' records and class rolls
  • Learns to use the sign-in program
  • Learns to enter waiting lists and log in sheets in the Learning Lab database
  • Helps students access and use the tutorials
  • Advertises and promotes the computer lab
  • Maintains contact with key faculty in each academic department to be sure faculty needs are being met
  • Assists in maintaining current software and hardware inventory
  • Runs weekly lab usage reports
  • Keeps record of problems with software and hardware
  • Conducts special projects as assigned.
Back to Top

Back to Top