Communications at ACC

Guidelines for Effective Communication

The responsibility for establishing effective communication rests with ALL employees. To create a learning environment characterized by trust, respect, sharing, and open discussion of concerns, everyone is encouraged to act in the manner in which they desire to be treated.

Expectations

  • Share information (verbal, written, electronic) which can help others.
  • Assume responsibility for providing adequate background information on issues.
  • Approach difficult situations in a fact-based, non-personalized manner.
  • Model the professional behavior you wish to receive.

Meetings (Responsibility of the Chairs)

  • Ask if the meeting is necessary, or if the objectives can be achieved in another format.
  • Schedule and publish meetings at least one-semester in advance.
  • Publish Agendas in advance, with appropriate materials, so members can prepare.
  • Start and end meetings on time (respect people's time and other commitments).
  • Assure all members equal time to express opinions.
  • Invite others to attend meetings on specific topics if they have particular expertise or viewpoints which may be helpful.
  • It's o.k. (even preferable) to allow a little fun.
  • Publish Minutes on the web within 5 days of the meeting.

Communication

  • Be specific and concise. Highlight deadline dates. Make clear who is getting the information, and who to contact if there are questions.
  • If angry or upset, heed the signals and wait until you have better control of yourself.

Conflict Management

  • Keep things "issue specific" and don't "keep score" or hold grudges.
  • Acknowledge that it is o.k. to professionally disagree and still work effectively and with respect.
  • Focus on concepts and ideas, not personalities.
  • Listen without interrupting, then summarize what you think the other party said.
  • Be specific about what you can and cannot do; refer to your supervisor if you can't reach agreement.
  • Demonstrate the same respect and behavior you would appreciate receiving.

Rumors

  • Don't repeat them if you don't know/can't verify them. Ask if there is anything positive accomplished by repeating (even if true).
  • Ask for clarification from the appropriate supervisor if the rumor directly affects you.

Addressing Student & Faculty Concerns

If individuals are unable to resolve their concern, the following review levels are to be followed:

Academic/Instructional Support Areas

Academic Complaints

  1. Department Chair
  2. Dean
  3. Provost/Executive Vice President

Faculty Scheduling Concern

Full-time Faculty

  1. Meet with Department Chair; send recommendations for assignment to Dean
  2. Dean
  3. Provost/Executive Vice President

Adjunct Faculty

  1. Dean
  2. Provost/Executive Vice President

Library-related Concern

  1. Dean, Library Services
  2. Associate Vice President, IRT
  3. Provost/Executive Vice President

Learning Lab Concern 

  1. Learning Lab Manager
  2. Director, Student Learning Services

Testing Center Concern 

  1. Testing Center Supervisor
  2. Director, Student Learning Services

Student Development Areas

Assessment, Advising, and Counseling 

  1. Dean of Student Services
  2. Vice President, Student Services

Admissions & Records, Financial Aid, Veteran's Assistance, Student Activities 

  1. Supervisor of the unit
  2. Dean of Student Services
  3. Vice President, Student Services

Facilities/Administrative Areas 

Campuses

  1. Campus Manager
  2. EVP, College Operations

Campus Police 

  1. Campus Police Lieutenant
  2. Campus Chief of Police
  3. EVP, College Operations 

E-mail Broadcasts

E-mail LISTSERVS will be established by the President/CEO's Office for all academic areas to facilitate communication among faculty. New hires and resignations will be updated on a regular basis by IT.

Employee organization presidents will be able to issue e-broadcasts to the members of their organizations.

LISTSERVS exist by categories of employees (all faculty, including all full-time faculty only or all adjunct faculty only; all supervisors; all classified/prof-tech/administration) and by facilities. Request for information to be "broadcast" to a group of employees are to be forwarded for approval to:

Learn more about ACC Employee LISTSERVs

Legal Counsel

Requests for legal counsel regarding College activities are to be routed as follows:

  • Personnel-related: Gerry Tucker, Vice President, Human Resources.
  • Finance: Ben Ferrell, Executive Vice President, Finance & Administration
  • Facilities: Ben Ferrell, Executive Vice President, Finance & Administration
  • All other: Dr. Richard Rhodes, President/CEO

President's Communications

Communications and Resouces can be found on the President's website.