The ACC Marketplace is an e-commerce system that allows college departments to sell official college products or services online using a credit card payment. The promotion or sale of non‐college goods or services is prohibited.
How it Works
An ACC department will set up and operate an online storefront in the MarketPlace. Web expertise is not required. The department's "uStore" accepts payments for products, services, events, or conference registrations. Funds from these payments or purchases are posted to the revenue account associated with the uStore.
The ACC MarketPlace complies with the purchasing card Industry standards and features a familiar shopping cart theme that allows students, parents, alumni and the community to browse and buy online. It is operated by TouchNet, a leading provider of commerce management software for colleges and universities.
Setting Up a uStore
A department wanting to set up a uStore or add a product to an existing store must obtain approval from their vice president and submit a request form to firstname.lastname@example.org. The request goes through the MarketPlace Committee, which is composed of representatives from Student Accounting, Public Information and College Marketing, and Information Technology. The committee reviews the request to ensure it complies with college policies and procedures.
The timeframe for launching a uStore depends on the complexity of the project, successful completion of testing, time of school year, and urgency. Plan on a minimum of 30 business days for a new store and 15 business days to add a product. See the uStore Request Process chart below for more information.
Customer delivery and service
Department staff operating within the ACC MarketPlace must observe standard practices such as:
- Prompt and correct fulfillment of orders
- Prompt notification to the customer regarding any problems or delays with the order
- Management of the customer relationship in a professional manner
Returns and Exchanges
The uStore must publish on its uStore website an approved policy regarding returns and exchanges. The uStore manager must approve returns or exchanges.
Refunds or Disputes
The uStore must publish on its uStore website an approved policy on refunds or disputes. The uStore manager must approve refunds/disputes and send an email notification to the cashier manager for processing. Refunds will be issued back to the same pay method (credit card, check, etc.) used for the original purchase. The email notification must include:
- Customer's name
- Last four digits of the credit card number
- Amount disputed
- Total amount of the charge
- Original date of the charge
- Date of the refund/dispute and the reason
Official college goods and services only are eligible for sale in the ACC MarketPlace. The promotion or sale of non‐college goods or services is prohibited.
The Cashier Office staff reconciles all transactions processed through the uStore, with transactions posted to the bank and to the college ERP. If there are discrepancies, the Cashier Office contacts the uStore manager for assistance in resolving errors.
Compliance and Audit
Each uStore is audited periodically to ensure compliance with college policies and procedures and to verify that appropriate standard practices are being followed. Non-compliance will result in the uStore site being taken offline.
The department staff who work with Marketplace is required to be trained how to run reports and review information. Additionally, a backup staff member within the department should be included in this training to be knowledgeable about the department's Marketplace site.
Request Process for Departments
The following chart outlines the process for requesting an ACC MarketPlace uStore. For more information, contact email@example.com. Please plan to begin the request process to allow adequate time for all steps.
Complete the uStore request form. The request must be approved by your vice president . Email to the cashier manager.
The cashier manager and MarketPlace Committee review the request. If approved, the uStore manager receives a setup form and a meeting is arranged to discuss setup.
Complete uStore setup form. Email to the cashier manager.
Meeting held to discuss store setup guidelines, responsibilities, and requirements.
Set up uStore in MarketPlace's web-test environment. Create a login in test.
Add products to test site.
Test, test, test.
Send an email notification to cashier manager when testing is completed and uStore is ready to go live in production.
Set up uStore in MarketPlace's production environment. Create a login in production.
Add products to uStore in production.
Send an email notification to cashier manager when products are entered.
The cashier manager and MarketPlace Committee review the uStore request. If approved, the uStore manager receives email notification and training is scheduled for all staff who will operate the uStore.
The uStore goes online when training is completed.