How do I replace Computers or Capital Equipment?
Computers are no longer automatically replaced. You must submit a request.
The Computer Replacement process can be found here.
The Capital Equipment Replacement process can be found here.
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How does new ACC faculty and staff get a ACC email address?
Email accounts for employees and staff are created once the HR 'on-boarding' process is complete.
This typically occurs 3-5 days after the employee’s start date. Once the employee data has been replicated
across the servers, the account is created automatically.
This insures that the account is created with the correct employee information. Accounts created with the
wrong information will cause a significant delay in the employee’s access to Email, E-time, and online services.
Contacting HR will not speed up the process. You should contact the helpdesk at 223-4357, three days after your
orientation or on your 4th day of work to see if your account has been created.
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How do I have ACC property moved, reallocated, or surplused?
To have ACC property moved, reallocated, or surplused, please follow the instructions on the
“Property Management – Move” form located on the Web at this
Website.
Surplused computers are sent back to Dell for recycling. They are not available for employee purchase.
Most computer manufacturer websites have discount prices for Faculty and Staff.
For Dell computers, go to www.dell.com click on the link titled: “Government, Education, Healthcare & Life Sciences”
and proceed from there to select “Faculty and Staff Personal Purchases”.
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How do I get a Datatel login ID
You can request Datatel access by completing the
Datatel Request Form.
You will receive a login and password in your ACC e-mail,
once your supervisor has approved the request and ITOps has finished processing the request.
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How do I get a FORTIS ID?
To request FORTIS access, please fill out
FORTIS form.
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Where do I get help with my Blackboard setup?
For questions about setting up your course in Blackboard, you should contact an Instructional Design Specialist.
See below for the specialists at each campus.
Instructional Design Specialists
- SAC - Terry Arzola - 223-9187 arzola@austincc.edu
- RVS - Tina Buck - 223-6308 buck@austincc.edu
- CYP - Jimmy Clark - 223-2117 jclark@austincc.edu
- NRG - Jennifer Gray - 223-4745 jgray@austincc.edu
- RGC - Martha Meacham - 223-3731 mmeacham@austincc.edu
- EVC - Peg Raiford - 223-5233 raiford@austincc.edu
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My ACC email has been deactivated, why?
According to policy, you must be an active ACC employee to have and use an ACC email account.
If you are an hourly or work study employee, your pay assignment has ended and your email account has been de-activated. Please contact your supervisor about creating a new
Personnel Authorization if you are actively working at ACC.
If you are an adjunct professor, your email account has been deactivated because you have not taught at ACC for over 1 year. Once you are assigned to teach a class at ACC, your email will be re-activated.
If you are Full Time Faculty or Staff, you pay assignment has ended and your email account has been de-activated. If you are actively working at ACC, please contact your supervisor about getting your active assignment entered into the system. Once that happens, your email account will be re-activated.
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How do instructors drop students form a class?
As an instructor you can drop a student in person at the Admissions and Records Office,
Or you can log into your Online Services Faculty account with your ACCeID and issue
a Faculty initiated drop.
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How do I change my ACC office hours?
The Office Hours login is not located in Online Services. It is listed on
the ACC website under Faculty and Staff. You will use your ACCeID to login.
Here is the link:
https://www3.austincc.edu/it/fachours/edit.asp
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How do I submit a Voucher to take c ACC class?
Here is the link:
https://www3.austincc.edu/it/evs/index.php
to the voucher system. Use your ACCeid username and password to login.
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How long does it take for my email to get updated to BlackBoard?
Email addresses updated in Online Services are populated to BlackBoard within 24 hours.
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My ACC contact information is wrong. How can I correct it?
All updates to the phone directory are now being handled by your department’s Administrative
Assistant (or designee). Your Administrative Assistant can update the following information via the Datatel “XOFF” screen:
- Location: Campus, Building and Room
- Phone number
- Fax number
- Email address
- Personal and/or Departmental web address
If your Administrative Assistant does not have access to this screen, he or she can
register for training at http://www2.austin.cc.tx.us/it_train/
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How do I print ACC rosters or grade sheets form online services?
To print rosters or grade sheets from Online Services, you need to use Internet Explorer 7 or Firefox.
If you are still unable to print, you can copy your grade sheet or roster and print from Excel.
Below are instructions to copy and print your grade sheet or roster from Excel.
While viewing your class roster or grade sheet in Online Services:
Using a PC
Use the mouse to select the entire roster area that you want in Excel.
Copy the data to the clipboard
In Excel, click in cell A1 of a new workbook.
Paste your selection by right-clicking then choosing paste, or clicking edit/paste from the menu.
Click the clipboard icon that appears on the lower right-hand side of the pasted cells.
Choose 'Match destination cells' from the clipboard shortcut menu.
Your data should now appear as text only in individual columns to format as you wish.
NOTE: Paste options need to be turned on in Excel.
To do this Go to Tools - Options - Edit tab - select "Show Paste Options buttons" to turn them on.
Using a MAC with Safari 3.x to Mac Office Excel 2004
Open the class roster in your Safari 3.x browser
Select file, Save As
Export as: Class roster (default) you can change the name
Where: Documents (default) you can change the folder name
Format: Page Source
Open Microsoft Excel 2004
File Open
Enable: All Documents
Select your file name Class Roster (default)
Select Open, if you get a message about missing files, just ignore it and click OK
Now you can cleanup and save your document to your preferences
Using a MAC with Safari 3.x to Mac Office Excel 2008
Open the class roster inyour Safari 3.x browser
Select file, Save As
Export As: Class Roster (default) you can change the name
Where: Documents (default) you can change the folder name
Open Microsoft Excel 2008
Select Import
What type of file do you want to import? Select HTML file; click import
Enable: select All Files
Now you can select the file you created in steps 3 & 4 and open it.
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How do I make sure my ACC computer is Auto-Protected from viruses?
See the following Web page link for this information.
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I have a question that was not addressed in this FAQ.
If you have a question contact the Helpdesk via
email or by calling
224-4357 during normal business hours.
Monday - Thursday 7:00 AM to 7:00 PM
Friday 7:00 AM to 5:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday 12:30 PM - 5:00 PM
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