Austin Community College - Start Here. Get There.Welcome to Austin Community College
 
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Austin Community College
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
512.223.4ACC (4222)
 
Help Center Software FAQ's     
  1. I have a CD that will not read in my computer?

  2. A software program has "locked up"?

  3. I am getting a "NON SYSTEM DISK OR DISK ERROR"?

  4. I am getting a "NTLDR is Missing, Press any key to restart" error?

 

 

 
  1. I have a CD that will not read in my computer?

    Look carefully at the data side of the CD. This is the side opposite the label. Inspect the CD for scratches or damage. If the CD is dusty, or dirty, it may be gently cleaned with a lint-free towel using gentle sweeping motion from the inside of the CD near the spindle hole outward. Do not rub the cloth around the CD - always rub from the inside out. Repeat this all the way around the CD. Be sure not to apply too much pressure, and do not use anything abrasive.

    If cleaning the CD does not solve the issue, it may be too damaged to read, or your CD drive itself may need cleaning. Fill out the Helpdesk Service Request Form for assistance with cleaning your CD drive.

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  3. A software application has locked up, what do I do?

    Press and hold the Ctrl, Alt and Delete keys. The Windows Security box should appear. Click on the button marked 'Task Manager'. Listed in the Task Manager box, are all the processes currently running on your computer. If you do not know which application has caused the lock-up, look for an application with the legend "[NOT RESPONDING]" next to it. Click on this application's name, or the name of the application you know to have locked up, then click on the End Task button.

    This should close out the locked application and allow you to start over with any other application, or by reloading the application that locked up. Bear in mind that while these computers are capable of running multiple tasks simultaneously, they do have their limits and will become unstable if too many programs are run at once.

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  5. I am getting a "NON SYSTEM DISK OR DISK ERROR"?

    Remove any disks from your floppy drive, and reboot the computer. This error is commonly caused by the presence of a floppy diskette in your floppy disk drive when you turn your computer on. The presence of such a disk will cause this error.

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  7. I am getting a "NTLDR is Missing, Press any key to restart" error when I try to boot my computer.

    Remove any disks from your floppy drive, and reboot the computer. This error is commonly caused by the presence of a floppy diskette in your floppy disk drive when you turn your computer on. The presence of such a disk will cause this error.

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