Student Support FAQ's

General Support

I need help using the Computer/Software, what can I do?

In the Computer Centers, a Lab Assistant or Technician is always present to help you. They are proficient with Microsoft Office, Internet usage, and general PC issues. If the Lab assistant is unable to answer your question they will escalate it to the Technician.

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The Computer Center is full; I need to use a PC with Microsoft Office.

Academic work is a priority in the lab. If students are using the workstations for recreation in a full lab, we will then ask those students to give up the workstations for students that need them for class related work. Also, the ACC Libraries are equipped with laptops for student check out. Since these Laptops are subject to availability, check with the Library Circulation desk for further information.

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Does ACC offer wireless network access?

Yes. Instructions to connect to the wireless network with a PC laptop are located here. Instructions for connecting with a mac laptop are located here.

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Checking In

Do you need to see my Student ID right now? Why?

Yes, to verify that a student is enrolled and has paid tuition for the current semester. A current valid ACC ID is required to use the computer center.

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Can I loan my Student ID to family or friends?

No, you are the only one that can use your student ID for college resources. The student ID is for your benefit. It keeps others who are non-students from using the resources that you pay for.

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Where can I get my Student ID?

An ACC ID dated with the current semester is available at the ACC Admissions office and must be renewed every semester.

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I forgot my student ID and I need to print my paper, what do I do?

If an ACC ID is not available or becomes lost, students can obtain a replacement or temporary ID to enter the Computer Center. During business hours, a replacement card ($10.00 fee) can be obtained from the Admissions office. A temporary ID may be obtained from the Campus Manager’s office after business hours.

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Equipment

Is printing available in the Computer Center?

Yes. You are allowed to print 15 pages per day. After that it is ten cents per page.

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Do you have color printers?

No, currently we do not provide color printing for student use.

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I brought my Laptop Computer with me; can I connect to a Lab Network port?

No. Currently we do not have any Network ports that students can use for personal computers. If you have a usb drive we suggest you save your files to that to work on both a Lab PC and your Laptop. You can connect to the ACCStudent wireless network by accessing the instructions here.

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Software

How do I open or use a CD that came with my textbook?

Students are allowed to install software on the CDROM Station. First, place the CD into the drive, and press the button again to close it. The CD will usually start to spin and open itself on the desktop and give you the option to install. If that doesn’t happen, another way to open the CD is to select the MY COMPUTER icon and select the Compact Disk drive (drive [E:] on CDROM Stations) and choose setup and/or install.

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Do you have Photoshop?

No, currently we do not have Photoshop available for student use.

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Why can't I save anything onto the desktop? Where should I save my files?

To ensure that that all machines run optimally, and are not cluttered with downloaded material, students are restricted from saving anything onto the computers. However, students may download material onto a floppy or a pen drive, or even email the files to themselves. If a student wishes to request certain software/downloads to assist with their coursework, those requests may be directed to the attention of the Computer Center Staff and an inquiry will be initiated. Files will not remain on the computer once students leave.

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