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Austin Community College
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
512.223.4ACC (4222)

Help Desk Service Request

Help Desk Service Request

 

Information Technology Faculty & Staff Help Center

 

IT Help Center

The IT Help Desk is the central point of contact for resolution of problems with all ACC provided computers, peripheral equipment and software applications.

There are several ways in which you can contact us:

 

You may submit a request for service in several ways:

 

In order for us help you resolve your issues as quickly as possible, please:

  •  Have the primary user experiencing the problem contact us.

This is to provide both the user and the IT Help Center with the best chance at resolving the problem without having to send a technician.

  •  While attempting to troubleshoot the problem, perform any tasks requested by the Help Desk technician.  i.e. reboot PC, turn power off and back on, try different browser, etc.

Many errors users encounter are minor, temporary and quickly resolved by performing simple tasks.

 If the Help Desk Technician is unable to resolve the issue, your request will be assigned to the campus technician on duty.  The following information is required before a technician can be sent to you:

  • ACCeID

  • First/Last Name

  • Email Address

  • ACC Phone Number

  • Campus

  • Building / Room Number

  • ACC Asset Number

  • Details


The Help Center would appreciate your feedback regarding our services. Please complete this On-line Help Center Survey to help us provide ACC with the highest quality service.