Austin Community College - Start Here. Get There.Welcome to Austin Community College
 
ACCmail
Austin Community College
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
512.223.4ACC (4222)

Help Desk Service Request

Help Desk Service Request

 

Technical Support Services

 

Technical Support Services Forms

Datatel Login Request Form

Domain Forms

Phone Work Order Form

Service Request Form

 

You may submit a request for service in a couple of  ways:

  • Technical Support Services Contact Page: Click Here

  • Phone: 512-223-8324

Note: For weekend campus network outages please contact the campus managers office.

In order for us help you resolve your issues as quickly as possible, please:

  •  Have the primary user experiencing the problem contact us.

This is to provide both the user and the Technical Support Services with the best chance at resolving the problem without having to send a technician.

  •  While attempting to troubleshoot the problem, perform any tasks requested by the Help Desk technician.  i.e. reboot PC, turn power off and back on, try different browser, etc.

Many errors users encounter are minor, temporary and quickly resolved by performing simple tasks.

 If the Technical Support is unable to resolve the issue, your request will be assigned to the campus technician on duty.  The following information is required before a technician can be sent to you:

  • ACCeID

  • First/Last Name

  • Email Address

  • ACC Phone Number

  • Campus

  • Building / Room Number

  • ACC Asset Number

  • Details