Austin Community College - Start Here. Get There.Welcome to Austin Community College
 
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Austin Community College
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
512.223.4ACC (4222)

Help Desk Service Request

Help Desk Service Request

 

Information Technology Help Center

Help Center for Faculty & Staff

The ACC Help Center is the central point of contact between all ACC faculty, staff and all ACC Information Technology personnel. The Help Desk is here to track and log all problems, questions, and concerns from the ACC community regarding computers, computer networking, ACC Web Applications and telecommunications. If you are having problems with anything even remotely related to your computer or telephone, please contact the ACC Help Desk prior to approaching any ACC Microcomputer Technician.

Help Center for Students

The The ACC Help Center assists ACC students with a variety of problems including: ACCeID and ACCmail activation and login issues, Blackboard and ACC wireless issues. If you are experiencing a problem or have a question about these ACC programs, contact the Help Center at 223-4636 or submit a Help Request . The ACC Help Center is also the first point of telephone contact for Admissions and Records, the Cashiers offices, Financial Aid, Distance Learning, Registration and 1098t questions and. If the Help Center Technicians cannot answer your questions or assist you with your problem, they will put you in touch with someone who can assist you.


  New Alerts

E-Staffing Application Changes.

On August 30, 2011, programming will move e-Staffing changes to the LIVE system.

Faculty will be able to view certain parts of the new application, however, they will not be able to enter teaching preferences until the scheduled date: 09/09/11
 

ESET Anti-Virus Software Update

ACC Moves from using Symantec to ESET for Anti-Virus/Malware/Spyware
 
ACC has discontinued its licensing of Symantec Endpoint Protection. After careful consideration ACC has purchased licensing from ESET NOD32 4.2 enterprise anti-virus that will replace Symantec for both Windows and MAC OSX. Symantec will still continue to push virus definitions to college clients running Endpoint Protection during this transitional period.
Please refer to the new ESET webpage located at the following link for versions and instructions:  http://accweb.austincc.edu/Eset

Disclaimer

ESET Anti –Virus only protects your computer system provided by ACC (Austin Community College). When using VPN to remote into your work computer your personal computer will not be protected by ESET Anti –Virus.  You are responsible for providing anti-virus software on all of your personal devices.

 

 



The Help Center would appreciate your feedback regarding our services. Please complete this On-line Help Center Survey to help us provide ACC with the highest quality service.