Q: When do I need to be using Windows 7?
A: ACC is attempting to
have everyone upgraded by the end of March. Please don't wait until
the last moment.
Q: How do I know what operating system I am running?
A: The easy
way is the "Start" button Graphic:
Windows 7 and Windows Vista.
A: You can also rightmouseclick on My Computer and
choose Properties. This will give you a more precise description of
the Windows OS and its Service Pack level .
Q: I am running Windows XP at home. Will I need to upgrade?
It is strongly suggested that you should, but no. Once XP is no longer
getting patched, you computer and files may be compromised by malware.
Q: I have a Mac running Bootcamp (dual-boot) with XP installed.
Will I need to upgrade that?
A: Yes. If it is on ACC Inventory, All
devices running XP will have to upgrade.
Q: If I upgrade my ACC computer operating system, should I use
A: At this time, ACC does NOT support Windows 8 or 8.1.
Q: How do I know if I'm getting a new computer before March 2014?
A: You can see if you are eligible for a new computer by going to the
your computer Asset # is on this list, most likely you can order a new
Q: I am qualified for a new computer. Where do I go to request a
A: You can fill out this form:
Someone will contact you.
Q: I am not qualified to get a new computer before March. What do I
A: Please call the helpdesk and set up a time in which you
can talk about upgrading with a computer technician.
Q: Does my department need to pay for a Windows 7 License?
No. ACC has an FTE site license for Windows 7 and the latest Office
Q: Do I have to back up all my programs and files?
Files and third party applications that install on top of what ever
usually comes with a standard Windows 7 installation will need to be
reinstalled and restored. ACC Computer support will only back up and
restore work related files. Any audio, video, image or personal files
are the users responsibility.
Q: I hear Google Apps/Mail may not work properly anymore using
Internet Explorer on Windows XP. Can I upgrade to the newest version
of Internet Explorer?
A: No. Microsoft stopped upgrading Windows XP
Internet Explorer with version 8. Mozilla has stopped supporting
Windows XP, but Google Chrome will continue support through 2015.