ACCNet

• Help Desk
• Computer Support
• Internet Services
• Telephone Services

Help Desk

The Help Desk is the starting point for all questions on services offered by Information Technology. Their website contains general operating information (including how problems are prioritized), software downloads, and various FAQs and tutorials.

Contact the Help Desk via the online Service Request Form, an email to helpdesk@austincc.edu, or by calling 223-HELP (4357).

Computer Support

Support is provided for office computers through Microcomputer Support. Services include installing and troubleshooting hardware and software. Problems with faculty computers should be reported to the Help Desk at 223-HELP. The Help Desk will provide telephone support or, when necessary, arrange for an on-site visit by a technician.

Internet Services

ACCnet, a unit of Information Technology, provides internet services which include email accounts for all faculty, listservs upon request, a software archive, web page accounts upon request and various FAQs and tutorials. The following information is available on their web pages:

Email - email etiquette, guidelines for use at ACC, online form to forward ACC email to another account, tutorials

Listservs - how to request, user guidelines, manuals, FAQs

Software Archive - Windows and Mac software available for download

Web page accounts - request form, guidelines, tutorials, FAQs

Telephone Services

ACCnet provides assistance with voicemail and telephone operations. The Telecommunication Services website offers brief video tutorials, telephone service request and trouble report procedures, online manuals and links to useful phone resources online such as an area code map and yellow pages. Also available are instructions to install the Southwestern Bell Online Phonebook for Business and Residential pages.