Human Resources

General Instructional Support

Campus Services

Each semester, the campus administrative offices provide New Semester Faculty Information documents that include general information to faculty such as academic calendar, support services (faculty and student) and other campus-specific resources. Within this information is also an overview of faculty support services specifying who in the College is responsible for what functions. The overview is available at

Campus Duplication Services

Duplication centers, located on each campus, provide collating, stapling, etc. for instructors and staff using the guidelines below:

  1. Staff should complete a Word Processing/Duplication Request Form specifying the work to be done.
  2. Work must be requested 48 hours in advance during the semester. During peak times, the beginning and ending of the semester and during mid-terms, faculty must allow five working days to ensure that the work can be finished.
  3. The photocopiers are used for small jobs (no more than three originals, 30 copies each). Logs are maintained on the use of these machines, and the appropriate department budgets are charged. Large jobs are sent to Central Duplication at the Highland Business Center. Photocopy rates vary according to volume, and may cost less.
  4. All tests reproduced by the duplication staff are locked in a file cabinet. The only individuals who have keys are the day-shift and nightshift duplication staff. Instructors may be asked for an ACC identification card before tests are checked out of the center.

Duplication locations and hours are available at:

Central Duplication, located at 5930 Middle Fiskville Road (1st Floor Highland Business Center), is used by the entire College for large or more complex needs. Turnaround time is usually one to three working days; however, three weeks prior to the beginning of a semester and two weeks following, the turnaround time may increase up to five working days. Jobs with 50+ originals and 50+ copies should be discussed with Central Duplication for scheduling, especially during the peak periods.

A Duplication Request form must be completed for all duplication requests (available at all campuses and centers) and copies of the form are sent to the appropriate Instructional Deans.

All manuals and study guides that are sold through the ACC Bookstore are not duplicated by Central Duplication, but by the ACC Bookstore. Call Central Duplication for information: 223-7539.

Rates are published in the budget manual and Purchasing and Support Services Guidebook.

Library Services and the duplication centers have manuals detailing copyright law. Library personnel are available to help determine whether or not a duplication request complies with the "fair use doctrine" for educators.

Organizational Reference

The Office of the President maintains an Organizational Reference to help "navigate" the resources and structure of ACC. The Organizational Reference provides information and links on the Decision Making Model, Committees and Task Forces, Datatel, Communication, Institutional Effectiveness, Organizational Charts, Support Services, and more. The Faculty Support Services Overview includes basic descriptions, phone numbers, email addresses and web addresses for a wide range of services.

Testing Center

ACC Testing Centers provide testing support for courses offered by the College and for outside entities on a contractual basis. All ACC Testing Centers abide by the same policies and procedures. The list of approved courses for initial testing is available at the ACC Testing Center website at

Distance Learning students living in Austin and surrounding areas use the campus Testing Centers closest to them. For information regarding Distance Learning (DILE) courses and the use of the Distance Testing contact Distance Learning at 223-8026 or Toll Free at 1-888-223-8026.

Visit for more information.

Typing/Clerical Support

The Instructional Dean's Administrative Assistant's primary responsibility is to provide support to the Instructional Dean and to assist with the numerous details of running the Instructional Dean's Office. To provide quality service to the full-time faculty, it is essential that adequate lead time be given with all clerical requests. Faculty are encouraged to plan ahead and submit typing/duplication requests to duplication services either on a campus or Central Duplication at HBC. With sufficient notice, most Duplication Centers provide clerical support for both full-time and adjunct faculty.

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Instructional Resources & Technology

Computing Resources

Computer Centers provide open access computing facilities for ACC students to complete classroom assignments, write papers, work on specialized course software, search the internet and communicate with their professors and classmates via e-mail.

Computer Classrooms are available for faculty to teach courses or segments of courses that require student access to computers during the class.

Faculty Resource Centers (FRCs) are computing facilities for faculty located on all ACC campuses. The FRCs are designed to support the development of course materials, online courses, and electronic communication by faculty.

Library Reference Stations are located in the libraries on each of ACC's six campuses and are made available to the public for researching information and locating sources.

Instructional Design and Development

Instructional Design assistance is provided to develop course objectives, teaching strategies, instructional techniques, learning outcomes, and assessment methods that support best practices for teaching and learning.

Online course development is offered for online delivery by using ACC's Online Course Management System called "Blackboard®" or by developing Web sites and pages to host course materials and information.

Adapting a Distance Learning Course from traditional on-campus delivery to alternate formats that support the needs of distance learning students through flexible offerings with time and place-independent components is supported by instructional design staff.

Instructional Support and Incentives

Innovation Grants provide ACC funding to groups of faculty, individual faculty or professional-technical staff for projects that focus on enhancing the quality of instruction. Proposal categories include: Instructional Development, Instructional Technology and Unique Project Awards.

Summer Institute is an intensive training session, held during July of the academic year, focusing on the development and application of specialized instructional methods designed to help faculty become more effective teachers.

Instructional Computing and Technology 

Classroom support is offered by campus Media Center staff who maintain a wide variety of classroom technology equipment as well as educational media. Center staff can take faculty equipment and media requests at the campus Media Center, on the phone, via an online request form, or by mailing a request form through inter-campus mail.  Instructional technology support for students includes the media viewing areas in the libraries.  Students can view videotapes and DVD's as well as listen to audio tapes and CD's.  This includes materials for Distance Learning Classes and other media on reserve or indicated for in library use.

Media production services and support is available through each campus Media Center (Media Services) and includes assistance with basic audio and video production, web and digital imaging production in the IDC, and traditional graphics and photography.

Instructional technology support for students includes the media viewing areas in the libraries, the duplication equipment for foreign language audio tapes, ITV-Instructional TV tapes and equipment for classroom presentations. Other areas of support include providing information on the use of media technology in the classroom, media equipment and vendor information, and support of technology classroom design & development.

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Library Services


Library Services is a collaborative system of library information, reference, instructional and technical support services whose aim is to support teaching and learning at ACC.

An ACC Library is located on all eight campuses. Cypress Creek, Eastview, Northridge, Rio Grande, Riverside, and South Austin Campus libraries have larger general collections of printed reference and circulating books and periodicals, while the Pinnacle campus has a smaller print collection. In addition to general academic materials, the Eastview and Round Rock campus libraries strongly support the health sciences curriculum. Additional library services are available for students enrolled at Centers, Sites, and online through Library Services for Distance Learning Students (

Library materials include online and print reference resources, circulating books, electronic books, online periodical indexes, online and print periodicals, back issues of selected periodicals on microfiche, local, state, and national newspapers, and a wide variety of videos, DVDs and CDs. All media and the equipment to use them are available for use in the libraries. “Reserves” are materials placed by faculty members at the Circulation Desk for specific classes.

Thousands of periodicals and newspapers are available in print or online, with a large percentage of the articles available full-text for printing, downloading, or emailing. Consult a librarian for expert help. Some locations also allow checkout of print periodical back issues. Services and printed resources vary among the evening high school centers and sites.
All materials located in libraries are listed in the online catalog at Electronic resources (online full-text periodical indexes and full-text reference sources) are accessible from the library home page at They require the ACCeID login if used from off campus.

Locations and Hours

All eight ACC campuses have libraries but hours vary according to the curriculum scheduled for each campus with some being designated as weekend colleges. Call 223-3084 for a recording of the hours or see the Location Maps and Hours ( guide for complete information.

Checking Out Material

Faculty need a current ACC ID to check out or to renew materials in person. (An online renewal option is available from “My Library Account” after entering the ONLINE catalog interface.)

Faculty loan period for books is three weeks plus two renewals if no one else has requested the item. Faculty may also check out media for classroom presentations. Only two media items may be checked out at one time. EVC, NRG, RVS, and SAC libraries permit check out of back issues of periodicals. All borrowers are limited to a maximum of 10 items checked out at one time.

Circulating books and media listed in the online catalog can be sent from campus to campus. Ask a reference librarian to help find and obtain materials from other campuses or use the “Request” option from the online catalog while viewing the requested item’s record.

The fine for all printed items, except reserves, is 25 cents per day. Media items (not including those held by the Media Center) are $1 per day and in-library-use laptops are charged a $10 per hour overdue fine. If material is overdue more than four weeks and/or fines are not paid, borrowers will be barred from further checkout. Fines for overdue items are charged to all borrowers including faculty, staff and students.

See Lending and Fine Policies for ACC Library Users ( for complete circulation and lending policy information.
Related Administrative Rule: 4.02.002 Library Services Materials Circulation.


ACC is a member of TexShare, a statewide collaborative library initiative, and thus has access to its statewide network of electronic resources. Information about Texshare Cards for ACC Students, Faculty and Staff can be found from the Library Services web site ( To obtain a borrower card valid at other TexShare-member libraries, faculty should bring their current ACC ID to any ACC library.

Electronic Resources

The online catalog, full-text periodical articles, electronic full-text reference sources, e-books, electronic reserves, study guides, tutorials, and recommended websites, as well as the Internet are all available to current faculty, staff, and students from the library’s home page, whether using computers on campus or off campus with the ACCeID. Blackboard and the Internet can also be accessed from library workstations.

Call campus reference desks ( for assistance with remote use.


Finding articles by topic is accomplished by searching the library’s online periodical indexes, accessible from the library’s home page. The full-text of many thousands of magazines and journals is available via print issues in libraries or is accessible online directly from the indexes. Online articles may be printed, downloaded, or emailed.

The libraries subscribe to local, state, and national newspapers, with back issues retained for varying periods of time, according to the individual title. Use the E-Resources for Articles & Reference ( to search for articles in newspapers. 

Finding and Requesting Material

Use the library’s online catalog ( to find books and other print materials, media, and computer software available for faculty use. It is accessible through the Library Services home page (

The Articles and Research ( link from the library’s home page connects to hundreds of full-text periodical indexes and full-text reference sources. 

The link Catalogs at Other Libraries ( connects to local and other Texas libraries as well as the Library of Congress, WorldCat, and others.

If faculty locate material that is not available at their campus, the Library offers free Document Delivery ( and Interlibrary Loan (

Other links from the library website that are especially helpful are:

Reserve Materials

Faculty may place materials on reserve to supplement textbook and classroom teaching materials and to insure availability of high demand titles. Personal materials, as well as selected library materials, may be placed on reserve at any library. Faculty must obtain copyright permission to keep photocopies of copyrighted material on reserve for more than one semester. More information and forms areavailable at Putting Items on Reserve in ACC Libraries  (

Students will ask for a faculty member's reserve materials (articles, books, or media) at library circulation desks. The online catalog allows students to search for reserve materials by faculty name or course number, as well as by the title of the item.

Faculty may also place items (lecture notes, sample exams, etc.) on electronic reserves, which students can access from both on or off campus. Electronic reserves instructions for faculty can be found at Electronic Reserves - Faculty Information (

Related Administrative Rule: 4.02.007 Reserve Policy

Reference and Consulting Services

Librarians are faculty members who have professional expertise in helping faculty with their research needs. Their assistance can maximize effectiveness and efficiency when searching for materials in the libraries, in another area library, or available online.

Reference librarians can work with faculty to design research assignments or can assist with assessing existing class assignments to insure that the libraries meet the needs of students with the appropriate or required sources. Librarians are available in person at the Reference Desk, by phone, by live-person chat, by email or instant messaging (screen name: acclibrarian) (

Contact information for librarians is listed at Library Staff Directories (

Library Instruction and Information Literacy

Library Services is committed to library instruction which introduces students to information resources, strengthens their research skills, and facilitates critical thinking. Course-integrated programs which introduce basic library skills as part of required coursework are available in several disciplines. Contact the head librarian ( at your campus to discuss integrated instruction for your classes. 

Purchase of Library Materials

A librarian serves as bibliographer and liaison for each instructional department. Bibliographers select print, media, and electronic materials, evaluate missing and lost items for replacement as well as remove outdated items from the collection. Librarians also create new material lists for faculty use.

Faculty members are encouraged to review the collection and make purchase recommendations to the librarians. Faculty requests are given highest priority. As a rule, the library does not purchase textbooks used in courses. Learn more about the process to request material and whom to contact at Requesting Materials for Purchase (

The ACC Student Support Center administers a textbook lending library which Library Services houses. Learn more about the lending library at

Related Administrative Rule: 4.02.003 Library Services Material Selection.

Services for Students

Library Services is dedicated to supporting our students achieve their educational goals. Our services for students are briefly outlined in the ACC Catalog but consulting the library’s website provides more complete information. Students should be encouraged to consult a librarian to receive help and instruction with the many resources available for their research but also with any personal information need. We are truly dedicated to student success. Of note are the following pages for quick access to services and information for students:

Services and Programs (
Services for Students with Disabilities (
Library Services for Distance Learning Students (

Useful Links

Other useful information and policies are:
Photocopy Service        
Documentation Guides
Group Study Rooms    
Printing in the Libraries
Staff Directory                
Subject Guides             
Library Guides              
Online Tutorials            

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Information Technology Services

Help Center

The ACC Help Center is the central point of contact between all ACC faculty, staff and  ACC Information Technology personnel. The Help Desk tracks and logs all problems, questions, and concerns from the ACC community regarding computers, computer networking, ACC Web Applications and telecommunications. . The Help Center website contains a list of IT Services for Faculty and Staff as well as documentation and FAQ's on using these services.

Contact the Help Center via the online Service Request Form,   Live Chat  from the Help Desk website ( or by calling 223-HELP (4357).

Computer Support

Support is provided for office computers through Microcomputer Support. Services include installing and troubleshooting hardware and software. Problems with faculty computers should be reported to the Help Desk at 223-HELP. The Help Desk will provide telephone support or, when necessary, arrange for an on-site visit by a technician.

Telephone Services

ACCnet provides assistance with voicemail and telephone operations. The Telecommunication Services website offers brief video tutorials, telephone service request and trouble report procedures, online manuals and links to useful phone resources online such as an area code map and Yellow Pages.

College Operations General Information for All Employees 

The College Operations website provides links and phone numbers to a wide variety of campus services offered by various departments.  Also available are campus descriptions, links to location, parking information, and Emergency Instructions for severe weather and if a gunman is on campus.

Academic Calendar Highlights

Campus Administration/Managers

Campus Locations

Campus Hours of Operation

Campus Advisory Committees


Duplication Information

District Police

Emergency Procedures

Faculty and Staff Directory

Grant Development

Information Technology

Instructional Resources and Technology

Library Services

P-16 Initiatives

Parking Information

School Relations Programs
(High School to College)


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Last modified: April 22 2013 @ 1:19 pm | Austin Community College District • Austin, TX