PLAB Phlebotomy Technician Program

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Unit 14 Objectives: Quality, Competency, and Performance Assessment

1. Define stakeholder and list 3 which may be involved in the quality process.
2. State the purpose of the total quality management process.
3. List 3 methods for demonstrating evidence of quality in the workplace.
4. Describe the 4 components of Total Quality Management and Continuous Quality Improvement.
5. List 4 ways that phlebotomists may be monitored or evaluated for quality improvement.
6. Describe the total quality management process.
7. List 3 methods for determining customer satisfaction with services provided.
8. List 4 analytical and non-analytical methods of documentation of performance trends.
9. Describe each element of "RUMBA".
10. List the 3 areas monitored to ensure quality collection.
11. Describe the pre-analytic requirements for a quality specimen.
12. State the purpose of the Clinical Laboratory Standards Institute (CLSI).
13. Define “shelf life” as it pertains to collection equipment and supplies.
14. Describe the importance of adequate volume as it pertains to specimen collection.
15. List 5 requirements for a “quality” specimen.
16. State the reason that the number of collection attempts must be monitored.
17. State the importance of monitoring volume of blood loss due to phlebotomy.
18. List 3 strategies that may be implemented to reduce blood loss due to phlebotomy.
19. List 3 pieces of equipment in the phlebotomy area that may require routine maintenance.
20. List 2 goals of competency and performance assessment in the phlebotomy area.
21. List and describe the 3 areas in the process of competency and performance assessment.
22. List 3 items which demonstrate professional and respectful behavior.

 

Schedule | Unit Objectives | Unit Notes | Assignments | Internet Resources