1. Describe the role of the phlebotomist in the health care setting.
2. State 3 purposes for collection and analysis of samples.
3. Describe professional ethics as it applies to healthcare workers as well as the field of phlebotomy
4. List 3 professional behavioral attributes of a good phlebotomist.
5. List 3 skills for successful teamwork.
6. Describe the appropriate bedside manner for a phlebotomist.
7. Describe communication issues in home and ambulatory care settings.
8. Compare and contrast the patient interview and teaching patients.
9. Describe effective verbal communication as it relates to: Language barriers, hearing disabled, English as a second language, and age.
10. Give 3 examples of positive and negative body language.
11. Define active listening and give 3 illustrations on how it is used.
12. State how posture, grooming and hygiene enhance ones professional appearance.
13. List physiological changes associated with stress and methods for reducing stress.
14. List the protective equipment which must be supplied by your employer.
15. Describe the patients’ bill of rights, how it affects the performance of your job and list 5 items which should be addressed.
16. Describe how health care professionals should deal with family, visitors, clergy or physicians present in the patient room.
17. List and describe the types of health care facilities
18. Describe the organizational structure of the clinical laboratory.
19. List and discuss the roles of the different types of clinical laboratory personnel and their qualifications for these professional positions.
20. List the various departments in the clinical laboratory and describe the types of laboratory procedures performed in each.
21. Describe the process of interdepartmental relationships in aiding in the diagnosis of the patient.
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