- Discuss the general guidelines for correct documentation and why it is so critical.
- Describe the importance of the physician, patient and laboratory network.
- Describe how the number of people and steps involved in communication will affect the overall process.
- List 3 components which must be addressed in the communication cycle.
- Discuss the importance of communication styles.
- Describe the contents and use of each of the following manuals: policy manual, procedure manual, specimen collection manual, administrative procedure manual, safety and infection control manual and quality control manual.
- Describe the importance of continuing education and the laboratory accrediting agency which requires it.
- State the purpose of staff meetings.
- List 3 types of extra-laboratory communication which may be used to inform employees of important news or events.
- Discuss the extra-laboratory communication network.
- Describe the correct procedure for utilizing the telephone.
- State how confidentiality of patient information is maintained in the healthcare setting.
- Describe the Health Insurance Portability and Accountability Act (HIPAA) and how this will impact laboratory reporting of results.
- Describe or list 6 functions of a laboratory computer system.
- Describe the 2 types of laboratory requisitions routinely utilized in the clinical laboratory and their use.
- State the advantages of computer transmitted requisitions.
- State the procedure to follow when given a verbal request for drawing laboratory specimens.
- Compare computer and manual requisition methods.
- Describe the 2 options for proper labeling of laboratory samples.
- Describe the different methods of delivering laboraotry specimens: hand delivery, pneumatic tube, transportation department, transportation by vehicle and protocol for sending specimens to a reference laboratory.
- State the reason that samples must be delivered to the lab within 30-45 minutes.
- In regard to processing and transporting blood specimens, describe the effects of time on test quality and patient care.
- State the reasons for maintaining blood specimens in an upright position after collection.
- List 3 tests which must be chilled and 3 which must be protected from light.
- State the time frame within which blood samples must be processed and separated.
- List 2 tests which must be kept warm after collection.
- Describe the proper methods for reporting results by: written report, computer report, and verbal report.
- Describe how laboratory results are distributed.
- Define "Advanced Beneficiary Notification" (ABN).
- State the purpose of the ABN, including how the ICD9 is utilized.
- List 4 basic rules to follow for obtaining the ABN.
Last Update: January 23, 2013
Web Author: Terry Kotrla,
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