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ACCmail issue resolved; password reset may be required

A message from Information Technology -
At approximately 5:30 p.m. on Saturday 2,435 staff and faculty email accounts were deauthorized. This was due to a corrupted file used in processing user accounts. Those employees affected will see a message that their email password was changed. To be clear, this was not the result of any kind of malicious attack.

If you are one of the employees affected:

  1. Go to the ACCmail login assistance webpage.
  2. Input your ACCeID and password.
  3. Select your account in the dropdown menu.
  4. Submit
  5. Follow the instructions to reset your password.

No email messages have been lost and once employees have reset their accounts access should be fully restored. If you use a mobile device such as an iPhone or Android phone, or if you use Outlook to access your email, you will have to update your password there as well.

posted in: ACC Homepage Announcements, ACC Newsroom, Faculty and Staff News


10 Responses to “ACCmail issue resolved; password reset may be required”

  1. fele says:

    I can’t access my acc email

    • ACC Staff says:

      Your account appears to be a student account. This issue did not affect student accounts. If you forgot your username or password, click this link. For additional assistance, contact the Help Center at (512) 223.4636.

      If you are writing about an employee account and have already tried the steps listed above, contact the Help Desk at (512) 223.4357.

  2. herman says:

    From ACC web page cannot access my email account.

    • ACC Staff says:

      If you have gone through the steps above and are still having trouble accessing your account, contact the Help Desk at (512) 223.4357.

  3. herman says:

    I am trying to access from the ACC web page my email (adjunct faculty). It’s not accepting the password.

  4. p wheeler says:

    Please provisde link to “ACCmail login assistance webpage.”

    i have the same problem when I try to sign in using the ACCmail tab.

    Just states taht my username or passwork is incorrect.

    Dead End.
    thanks

  5. Patricia Douglass says:

    My password is not being recognized. It does not ask me to change my password.

    • Jeff says:

      I think the announcement is incorrect (ot at least incomplete) in one respect.

      If you attempt to log on from the ACC-specific logon page (the one that says “Welcome to Austin Community College” at the top), you will not receive a message about your password having been changed. You will just get a message saying that “The username or password you entered is incorrect.”

      If on the other hand you try to log on from the main gmail page at http://www.gmail.com, you will indeed receive a message saying that “Your password was changed XX hours ago.”

    • mreyes says:

      Patricia, you should follow the steps in the announcement if your password doesn’t work.