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Duplication Procedures

Equipment Servicing and Repair

1. COPIERS:

a. When malfunctions occur call with the RICOH I.D. number and state the problem to the Duplication/Mailroom staff who will submit the service request to RICOH:

  • CYP: 512.223.2101
  • EGN: 512.223-9403
  • EVC: 512.223.5184
  • EVC, Health Sciences: 512.223.5866
  • HBC: 512.223.7539
  • HLC: 512.223.7306
  • HYS: 512.262.1506
  • NRG: 512.223.4704
  • PIN: 512.223.8088
  • RGC: 512.223.3005 or 512.223.3008
  • RRC: 512.223.0008
  • RVS: 512.223.6177
  • SAC: 512.223.9109
  • SVC: report to RICOH directly (accricoh@gmail.com)

b. If the Duplication/Mailroom staff are not available, report the information to the RICOH Representative at 512.223.7306 or e-mail accricoh@gmail.com.

2. DESKTOP PRINTERS: Have Printer Model Number and RICOH I.D. Number and call the RICOH representative at 512-381-7737 or e-mail this information and the request to printmgricoh@gmail.com

Copiers: Paper, Toner & Staples

  1. Copier paper is purchased and provided by the College and stored at the individual Campus Duplication/Mailroom.
  2. Duplication/Mailroom staff at each campus is the point of contact for paper restock requests.
  3. Toner cartridges and staples for all duplication machines on campus are provided and replaced under a service contract with RICOH. To order a replacement toner cartridge or staples contact the Campus Duplication/Mailroom staff.
  4. Return used toner cartridges in the original box, marked as "USED", to your individual Campus Duplication/Mailroom. The ACC District uses these locations to collect and ship to the Central Warehouse for proper recycling of these cartridges.

Desktop Printers: Paper & Toner

  1. Desktop printer paper is purchased and provided by the College and stored at the individual Campus Duplication/Mailroom.
  2. To order a replacement cartridge or request service, contact the RICOH representative at 512-381-7737 or printmgricoh@gmail.com. Alternatively, you may fill out the following form and e-mail it to printmgricoh@gmail.com.

Communication

  1. Campus Managers manage the duplication services on each campus.
  2. To assist them, the Duplication Supervisor serves as a liaison with Contractor (RICOH) regarding technical questions pertaining to duplication equipment and serves as a facilitator to expedite concerns when e-mails or phone calls to RICOH have not received a timely response.

Equipment Replacement

  1. Request will be addressed to the Duplication Supervisor who will obtain required documentation for re-view/recommendation to be considered at the next Duplication Services Committee meeting. Requests for replacement or upgrades will be based upon a review of documented need, history/usage data, and equipment specifications by cost and function.
  2. A recommendation from the Duplication Services Committee will be forwarded for approval.

CONTACT:

Dale Henry
Duplication Supervisor
dale.henry@austincc.edu
223.7539
223.7141 (fax)

PDF copy of these Procedures

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