Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services. The primary aim of Support Services Review is to provide staff and stakeholders the opportunity for collective and purposeful reflection to clarify and refocus on the services and outcomes in their respective areas, as appropriate. Using a common framework, administrative and student support services staff identify vital services and intended outcomes and create a plan for achieving and continually improving those services and outcomes.

Support Services Review Overview
Support Services Review Three Year Rotation
SSR Units per year
Support Services Review Reports
 College-Wide Units of Assessment PROVOST UNITS
Annual Review and Report 2011
Annual Review and Report 2012
Supporting Materials
Support Services Review Orientation
Support Services Review Timeline
Strengths, Weaknesses, Opportunities, & Threats (SWOT) Analysis
SSR SWOT Calendar
SSR Template FAQ Guide (PDF 192 kb)
Submission Template
Example Report -   SSRT_NRG_SS_10.31.13.pdf
New - Support Services Review Template AY14
(MS EXCEL 97-03)        Download this template and save to your desktop
SSR REPORT Evaluation Rubric
Accreditation Monitoring Documentation
SSR Outcome Training
Please direct questions concerning Support Services Review to Daniel OHanlon in the Office of Institutional Effectiveness and Accountability at (512) 223-7585.