Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services. The primary aim of Support Services Review is to provide staff and stakeholders the opportunity for collective and purposeful reflection to clarify and refocus on the services and outcomes in their respective areas, as appropriate. Using a common framework, administrative and student support services staff identify vital services and intended outcomes and create a plan for achieving and continually improving those services and outcomes.

	Support Services Review Overview
	Support Services Review Five Year Rotation
			SSR Units per year
			SSR units by EVP and Year
	Support Services Review Reports
			2010-2011
				Annual Review and Report 2011
			2011-2012
	Supporting Materials
			Support Services Review Orientation
			Support Services Review Timeline
			Support Services Report Form (MS 97-03)
			Support Service Review Annual Update Form (MS 97-03)
			Support Services Review Evaluation Rubric
			Strengths, Weaknesses, Opportunities, & Threats (SWOT) Analysis
Please direct questions concerning Support Services Review to Daniel OHanlon in the Office of Institutional Effectiveness and Accountability at (512) 223-7585.