Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services. The primary aim of Support Services Review is to provide staff and stakeholders the opportunity for collective and purposeful reflection to clarify and refocus on the services and outcomes in their respective areas, as appropriate. Using a common framework, administrative and student support services staff identify vital services and intended outcomes and create a plan for achieving and continually improving those services and outcomes.

	Support Services Review Overview
	Support Services Review Three Year Rotation
			SSR Units per year
	Support Services Review Reports
			College-Wide Units of Assessment PROVOST UNITS
				Annual Review and Report 2011
				Annual Review and Report 2012
	Supporting Materials
			Support Services Review Orientation
			Support Services Review Timeline
			Strengths, Weaknesses, Opportunities, & Threats (SWOT) Analysis
			SSR SWOT Calendar
			SSR Template FAQ Guide (PDF 192 kb)
	Submission Template
			Example Report -   SSRT_NRG_SS_10.31.13.pdf
			New - Support Services Review Template AY14 (MS EXCEL 97-03)        Download this template and save to your desktop
	Rubric
			SSR REPORT Evaluation Rubric
	Accreditation Monitoring Documentation
			SSR Outcome Training
Please direct questions concerning Support Services Review to Daniel J Chupe-O'Hanlon in the Office of Institutional Effectiveness and Accountability at (512) 223-7585.