In spring 2011, Austin Community College District administered the Noel-Levitz Student Satisfaction Inventory (SSI) for a second time. The survey was previously administered in spring 2008 and is being administered on a three- year cycle.

The Noel-Levitz SSI measures students’ satisfaction with a wide range of services including:

• Student Centeredness,
• Instructional Effectiveness,
• Safety & Security,
• Academic Advising Effectiveness,
• Admissions and Financial Aid Effectiveness,
• Registration Effectiveness, and
• Campus Climate.

The Noel-Levitz SSI assesses how well students’ expectations are being met by the college by asking students to rate on both importance and satisfaction.

The following links are to the ACC reports for 2011 and 2008 and to a Noel-Levitz Interpretive Guide and Survey Sample. Further questions regarding ACC's Noel-Levitz SSI should be directed to Dr. Richard Griffiths in the Office of Institutional Effectiveness and Accountability.

ACC Report for 2011
		Noel Levitz Student Satisfaction Inventory Executive Summary (PDF; 105KB)
		SSI Strategic Overview, Item and Scale Reports
ACC Report for 2008
		Noel Levitz Student Satisfaction Inventory Executive Summary (PDF; 105KB)
		SSI Strategic Overview, Item and Scale Reports
Noel-Levitz Satisfaction Survey (SSI)
		Survey Sample (PDF; 577KB)
		Interpretative Guide (PDF; 67KB)