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 Noel-Levitz Student Satisfaction Inventory (SSI)

In spring 2014, Austin Community College District administered the Noel-Levitz Student Satisfaction Inventory (SSI) for a third time. The survey was previously administered in spring 2011 and is being administered on a three-year cycle.

The Noel-Levitz SSI measures students’ satisfaction with a wide range of services including:
  • Student Centeredness,
  • Instructional Effectiveness,
  • Safety & Security,
  • Academic Advising Effectiveness,
  • Admissions and Financial Aid Effectiveness,
  • Registration Effectiveness, and
  • Campus Climate.
The Noel-Levitz SSI assesses how well students’ expectations are being met by the college by asking students to rate on both importance and satisfaction.

The following links are to the ACC reports for 2014, 2011, and 2008 and to a Noel-Levitz Interpretive Guide and Survey Sample. Further questions regarding ACC's Noel-Levitz SSI should be directed to Dr. Richard Griffiths in the Office of Institutional Effectiveness and Accountability.

ACC Report for 2014
Noel Levitz Student Satisfaction Inventory Executive Summary (PDF; 481KB)
SSI Strategic Overview, Item and Scale Reports (2014)
SSI Strategic Overview, Item and Scale Reports (2014 compared to 2011)
ACC Report for 2011
  Noel Levitz Student Satisfaction Inventory Executive Summary (PDF; 105KB)
SSI Strategic Overview, Item and Scale Reports (2011)
ACC Report for 2008
  Noel Levitz Student Satisfaction Inventory Executive Summary (PDF; 105KB)
  SSI Strategic Overview, Item and Scale Reports (2008)
Noel-Levitz Satisfaction Survey (SSI)
Survey Sample (PDF; 577KB)
Interpretative Guide (PDF; 67KB)

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