Welcome...

Welcome

Welcome and thank you for administering this Noel-Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Noel-Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
36. Tuition paid is a worthwhile investment. +
13. The campus is safe and secure for all students. +
28. This campus provides online access to services I need. +
29. There are convenient ways of paying my school bill. +
47. Campus item: Campus police treat students with respect and fairness.  
34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). +
48. Campus item: The college respects and values differences in culture.  
18. Computer labs are adequate and accessible. +
20. Students are made to feel welcome here. +
41. Campus item: Coursework is challenging and demands my best effort.  
Challengesi  
8. The quality of instruction I receive in most of my classes is excellent. +
2. Classes are scheduled at times that are convenient for me. -
9. I am able to register for the classes I need with few conflicts.  
40. There are sufficient courses within my program of study available each term. -
25. Faculty provide timely feedback about my academic progress. +
14. My academic advisor is knowledgeable about my program requirements. -
22. My academic advisor is knowledgeable about transfer requirements of other schools. +
21. The amount of student parking space on campus is adequate. +
37. I seldom get the "run-around" when seeking information on this campus. +
23. This institution helps me identify resources to finance my education. +
Benchmarks
Higher Satisfaction vs. National Community Colleges Form B  
8. The quality of instruction I receive in most of my classes is excellent.  
36. Tuition paid is a worthwhile investment.  
13. The campus is safe and secure for all students.  
19. Registration processes and procedures are convenient.  
12. Faculty are fair and unbiased in their treatment of individual students.  
25. Faculty provide timely feedback about my academic progress.  
28. This campus provides online access to services I need.  
29. There are convenient ways of paying my school bill.  
32. I am able to take care of college-related business at times that are convenient for me.  
22. My academic advisor is knowledgeable about transfer requirements of other schools.  
21. The amount of student parking space on campus is adequate.  
34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail).  
1. The campus staff are caring and helpful.  
24. The equipment in the lab facilities is kept up to date.  
37. I seldom get the "run-around" when seeking information on this campus.  
18. Computer labs are adequate and accessible.  
38. Most classes deal with practical experiences and applications.  
Lower Satisfaction vs. National Community Colleges Form B  
2. Classes are scheduled at times that are convenient for me.  
40. There are sufficient courses within my program of study available each term.  
14. My academic advisor is knowledgeable about my program requirements.  
Higher Importance vs. National Community Colleges Form B  
29. There are convenient ways of paying my school bill.  
22. My academic advisor is knowledgeable about transfer requirements of other schools.  
Item Report

Sort on each column to see data from highest to lowest.

    Austin Community College District - SSI National Community Colleges Form B  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  01. The campus staff are caring and helpful. 6.43 5.85/1.22 0.58 6.39 5.71/1.32 0.68 0.14***
Challenge 02. Classes are scheduled at times that are convenient for me. 6.70 5.54/1.45 1.16 6.57 5.59/1.42 0.98 -0.05*
  03. My academic advisor is available when I need help. 6.20 5.65/1.47 0.55 6.24 5.39/1.60 0.85 0.26***
  04. Security staff respond quickly to calls for assistance. 6.37 5.89/1.33 0.48 6.05 5.32/1.45 0.73 0.57***
  05. Financial aid awards are announced in time to be helpful in college planning. 6.25 5.47/1.61 0.78 6.31 5.24/1.68 1.07 0.23***
  06. Library resources and services are adequate. 6.26 6.08/1.15 0.18 6.14 5.81/1.29 0.33 0.27***
  07. Admissions staff provide personalized attention prior to enrollment. 6.14 5.54/1.51 0.60 6.13 5.36/1.53 0.77 0.18***
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 6.73 5.83/1.29 0.90 6.63 5.78/1.31 0.85 0.05*
Challenge 09. I am able to register for the classes I need with few conflicts. 6.67 5.56/1.50 1.11 6.56 5.55/1.52 1.01 0.01
  10. Parking lots are well-lighted and secure. 6.32 5.72/1.41 0.60 6.16 5.51/1.52 0.65 0.21***
  11. Counseling services are available if I need them. 6.15 5.85/1.35 0.30 5.96 5.46/1.45 0.50 0.39***
  12. Faculty are fair and unbiased in their treatment of individual students. 6.57 5.97/1.32 0.60 6.44 5.70/1.43 0.74 0.27***
Strength 13. The campus is safe and secure for all students. 6.62 6.03/1.14 0.59 6.51 5.96/1.20 0.55 0.07***
Challenge 14. My academic advisor is knowledgeable about my program requirements. 6.54 5.57/1.58 0.97 6.50 5.64/1.55 0.86 -0.07**
  15. Financial aid counseling is available if I need it. 6.37 5.80/1.46 0.57 6.29 5.49/1.55 0.80 0.31***
  16. My advisor helps me apply my program of study to career goals. 6.36 5.46/1.66 0.90 6.33 5.38/1.66 0.95 0.08**
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 6.27 5.47/1.58 0.80 6.10 5.29/1.52 0.81 0.18***
Strength 18. Computer labs are adequate and accessible. 6.40 6.15/1.18 0.25 6.35 5.89/1.36 0.46 0.26***
  19. Registration processes and procedures are convenient. 6.59 5.80/1.42 0.79 6.46 5.68/1.45 0.78 0.12***
Strength 20. Students are made to feel welcome here. 6.38 6.05/1.19 0.33 6.43 5.91/1.31 0.52 0.14***
Challenge 21. The amount of student parking space on campus is adequate. 6.45 4.93/1.88 1.52 6.33 4.65/2.00 1.68 0.28***
Challenge 22. My academic advisor is knowledgeable about transfer requirements of other schools. 6.48 5.51/1.63 0.97 6.29 5.30/1.61 0.99 0.21***
Challenge 23. This institution helps me identify resources to finance my education. 6.38 5.34/1.70 1.04 6.34 5.24/1.66 1.10 0.10***
  24. The equipment in the lab facilities is kept up to date. 6.42 5.96/1.23 0.46 6.35 5.71/1.38 0.64 0.25***
Challenge 25. Faculty provide timely feedback about my academic progress. 6.55 5.74/1.37 0.81 6.44 5.50/1.47 0.94 0.24***
  26. There are adequate services to help me decide upon a career. 6.29 5.55/1.48 0.74 6.27 5.42/1.46 0.85 0.13***
  27. Tutoring services are readily available. 6.33 5.98/1.33 0.35 6.17 5.72/1.40 0.45 0.26***
Strength 28. This campus provides online access to services I need. 6.54 6.21/1.11 0.33 6.40 5.97/1.24 0.43 0.24***
Strength 29. There are convenient ways of paying my school bill. 6.54 6.27/1.11 0.27 6.38 5.83/1.38 0.55 0.44***
  30. The assessment and course placement procedures are reasonable. 6.33 5.75/1.39 0.58 6.24 5.60/1.37 0.64 0.15***
  31. Faculty use a variety of technology and media in the classroom. 5.97 5.85/1.27 0.12 6.08 5.79/1.26 0.29 0.06**
  32. I am able to take care of college-related business at times that are convenient for me. 6.50 5.78/1.41 0.72 6.39 5.64/1.40 0.75 0.14***
  33. Administrators are available to hear students' concerns. 6.31 5.57/1.52 0.74 6.26 5.32/1.58 0.94 0.25***
Strength 34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 6.45 6.09/1.20 0.36 6.41 5.86/1.33 0.55 0.23***
  35. I receive ongoing feedback about progress toward my academic goals. 6.32 5.31/1.66 1.01 6.29 5.16/1.64 1.13 0.15***
Strength 36. Tuition paid is a worthwhile investment. 6.68 6.03/1.27 0.65 6.54 5.80/1.40 0.74 0.23***
Challenge 37. I seldom get the "run-around" when seeking information on this campus. 6.42 5.51/1.60 0.91 6.29 5.19/1.71 1.10 0.32***
  38. Most classes deal with practical experiences and applications. 6.39 5.82/1.29 0.57 6.33 5.70/1.28 0.63 0.12***
  39. On the whole, the campus is well-maintained. 6.37 6.19/1.08 0.18 6.35 6.04/1.19 0.31 0.15***
Challenge 40. There are sufficient courses within my program of study available each term. 6.61 5.42/1.61 1.19 6.52 5.48/1.57 1.04 -0.06*
Strength 41. Campus item: Coursework is challenging and demands my best effort. 6.38 6.08/1.14 0.30    
  42. Campus item: I feel connected to a particular campus community. 5.58 5.36/1.64 0.22    
  43. Campus item: I am encouraged by faculty to think critically and to analyze information I receive in the course. 6.34 5.96/1.27 0.38    
  44. Campus item: The student life services help me connect with the college. 5.39 5.25/1.66 0.14    
  45. Campus item: New student orientation was helpful in learning about college policies, programs and services. 5.69 5.45/1.61 0.24    
  46. Campus item: The college helps students find adequate child care. 5.66 5.26/1.81 0.40    
Strength 47. Campus item: Campus police treat students with respect and fairness. 6.46 6.08/1.27 0.38    
Strength 48. Campus item: The college respects and values differences in culture. 6.41 6.26/1.09 0.15    
  49. Campus item: The college values and promotes completing an associate's degree. 6.35 6.06/1.31 0.29    
  50. Campus item: I can find up-to-date, accurate major/program or departmental information on the college web site. 6.63 5.97/1.37 0.66    
  51. Cost as factor in decision to enroll. 6.62     6.49    
  52. Financial assistance as factor in decision to enroll. 6.02     6.27    
  53. Academic reputation as factor in decision to enroll. 6.05     6.09    
  54. Future career opportunities as factor in decision to enroll. 6.34     6.42    
  55. Personal recommendations as factor in decision to enroll. 5.85     5.87    
  56. Distance from campus as factor in decision to enroll. 6.37     6.17    
  57. Information on the campus Web site as factor in decision to enroll. 6.04     5.84    
  58. Campus visits as factor in decision to enroll. 5.32     5.38    

National Group Means are based on 73331 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    Austin Community College District - SSI National Community Colleges Form B  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Student Centeredness 6.39 5.76/1.12 0.63 6.34 5.55/1.21 0.79 0.21***
  01. The campus staff are caring and helpful. 6.43 5.85/1.22 0.58 6.39 5.71/1.32 0.68 0.14***
Strength 20. Students are made to feel welcome here. 6.38 6.05/1.19 0.33 6.43 5.91/1.31 0.52 0.14***
  33. Administrators are available to hear students' concerns. 6.31 5.57/1.52 0.74 6.26 5.32/1.58 0.94 0.25***
Challenge 37. I seldom get the "run-around" when seeking information on this campus. 6.42 5.51/1.60 0.91 6.29 5.19/1.71 1.10 0.32***
  Instructional Effectiveness 6.47 5.82/1.00 0.65 6.41 5.69/1.03 0.72 0.13***
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 6.73 5.83/1.29 0.90 6.63 5.78/1.31 0.85 0.05*
  12. Faculty are fair and unbiased in their treatment of individual students. 6.57 5.97/1.32 0.60 6.44 5.70/1.43 0.74 0.27***
Challenge 25. Faculty provide timely feedback about my academic progress. 6.55 5.74/1.37 0.81 6.44 5.50/1.47 0.94 0.24***
  31. Faculty use a variety of technology and media in the classroom. 5.97 5.85/1.27 0.12 6.08 5.79/1.26 0.29 0.06**
Strength 34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 6.45 6.09/1.20 0.36 6.41 5.86/1.33 0.55 0.23***
  38. Most classes deal with practical experiences and applications. 6.39 5.82/1.29 0.57 6.33 5.70/1.28 0.63 0.12***
Challenge 40. There are sufficient courses within my program of study available each term. 6.61 5.42/1.61 1.19 6.52 5.48/1.57 1.04 -0.06*
  Safety and Security 6.44 5.62/1.15 0.82 6.27 5.36/1.20 0.91 0.26***
  04. Security staff respond quickly to calls for assistance. 6.37 5.89/1.33 0.48 6.05 5.32/1.45 0.73 0.57***
  10. Parking lots are well-lighted and secure. 6.32 5.72/1.41 0.60 6.16 5.51/1.52 0.65 0.21***
Strength 13. The campus is safe and secure for all students. 6.62 6.03/1.14 0.59 6.51 5.96/1.20 0.55 0.07***
Challenge 21. The amount of student parking space on campus is adequate. 6.45 4.93/1.88 1.52 6.33 4.65/2.00 1.68 0.28***
  Academic Advising Effectiveness 6.38 5.50/1.34 0.88 6.33 5.38/1.34 0.95 0.12***
  03. My academic advisor is available when I need help. 6.20 5.65/1.47 0.55 6.24 5.39/1.60 0.85 0.26***
Challenge 14. My academic advisor is knowledgeable about my program requirements. 6.54 5.57/1.58 0.97 6.50 5.64/1.55 0.86 -0.07**
  16. My advisor helps me apply my program of study to career goals. 6.36 5.46/1.66 0.90 6.33 5.38/1.66 0.95 0.08**
Challenge 22. My academic advisor is knowledgeable about transfer requirements of other schools. 6.48 5.51/1.63 0.97 6.29 5.30/1.61 0.99 0.21***
  35. I receive ongoing feedback about progress toward my academic goals. 6.32 5.31/1.66 1.01 6.29 5.16/1.64 1.13 0.15***
  Admissions and Financial Aid Effectiveness 6.28 5.52/1.32 0.76 6.23 5.32/1.29 0.91 0.20***
  05. Financial aid awards are announced in time to be helpful in college planning. 6.25 5.47/1.61 0.78 6.31 5.24/1.68 1.07 0.23***
  07. Admissions staff provide personalized attention prior to enrollment. 6.14 5.54/1.51 0.60 6.13 5.36/1.53 0.77 0.18***
  15. Financial aid counseling is available if I need it. 6.37 5.80/1.46 0.57 6.29 5.49/1.55 0.80 0.31***
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 6.27 5.47/1.58 0.80 6.10 5.29/1.52 0.81 0.18***
Challenge 23. This institution helps me identify resources to finance my education. 6.38 5.34/1.70 1.04 6.34 5.24/1.66 1.10 0.10***
  Campus Services 6.34 5.95/0.93 0.39 6.24 5.70/1.00 0.54 0.25***
  06. Library resources and services are adequate. 6.26 6.08/1.15 0.18 6.14 5.81/1.29 0.33 0.27***
  11. Counseling services are available if I need them. 6.15 5.85/1.35 0.30 5.96 5.46/1.45 0.50 0.39***
Strength 18. Computer labs are adequate and accessible. 6.40 6.15/1.18 0.25 6.35 5.89/1.36 0.46 0.26***
  24. The equipment in the lab facilities is kept up to date. 6.42 5.96/1.23 0.46 6.35 5.71/1.38 0.64 0.25***
  26. There are adequate services to help me decide upon a career. 6.29 5.55/1.48 0.74 6.27 5.42/1.46 0.85 0.13***
  27. Tutoring services are readily available. 6.33 5.98/1.33 0.35 6.17 5.72/1.40 0.45 0.26***
Strength 28. This campus provides online access to services I need. 6.54 6.21/1.11 0.33 6.40 5.97/1.24 0.43 0.24***
  30. The assessment and course placement procedures are reasonable. 6.33 5.75/1.39 0.58 6.24 5.60/1.37 0.64 0.15***
  Registration Effectiveness 6.60 5.78/1.03 0.82 6.47 5.66/1.08 0.81 0.12***
Challenge 02. Classes are scheduled at times that are convenient for me. 6.70 5.54/1.45 1.16 6.57 5.59/1.42 0.98 -0.05*
Challenge 09. I am able to register for the classes I need with few conflicts. 6.67 5.56/1.50 1.11 6.56 5.55/1.52 1.01 0.01
  19. Registration processes and procedures are convenient. 6.59 5.80/1.42 0.79 6.46 5.68/1.45 0.78 0.12***
Strength 29. There are convenient ways of paying my school bill. 6.54 6.27/1.11 0.27 6.38 5.83/1.38 0.55 0.44***
  32. I am able to take care of college-related business at times that are convenient for me. 6.50 5.78/1.41 0.72 6.39 5.64/1.40 0.75 0.14***
  Campus Climate 6.46 5.90/0.93 0.56 6.40 5.72/1.05 0.68 0.18***
  01. The campus staff are caring and helpful. 6.43 5.85/1.22 0.58 6.39 5.71/1.32 0.68 0.14***
Strength 13. The campus is safe and secure for all students. 6.62 6.03/1.14 0.59 6.51 5.96/1.20 0.55 0.07***
Strength 20. Students are made to feel welcome here. 6.38 6.05/1.19 0.33 6.43 5.91/1.31 0.52 0.14***
  33. Administrators are available to hear students' concerns. 6.31 5.57/1.52 0.74 6.26 5.32/1.58 0.94 0.25***
Strength 36. Tuition paid is a worthwhile investment. 6.68 6.03/1.27 0.65 6.54 5.80/1.40 0.74 0.23***
Challenge 37. I seldom get the "run-around" when seeking information on this campus. 6.42 5.51/1.60 0.91 6.29 5.19/1.71 1.10 0.32***
  39. On the whole, the campus is well-maintained. 6.37 6.19/1.08 0.18 6.35 6.04/1.19 0.31 0.15***

National Group Means are based on 73331 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  Austin Community College District - SSI National Community Colleges Form B  
Summary     Difference
So far, how has your college experience met your expectations? 5.00 4.87 0.13***
1=Much worse than expected 1% 1%   
2=Quite a bit worse than I expected 1% 1%   
3=Worse than I expected 4% 6%   
4=About what I expected 32% 35%   
5=Better than I expected 27% 25%   
6=Quite a bit better than I expected 15% 13%   
7=Much better than expected 17% 16%   
Rate your overall satisfaction with your experience here thus far. 5.76 5.55 0.21***
1=Not satisfied at all 0% 1%   
2=Not very satisfied 1% 2%   
3=Somewhat dissatisfied 3% 5%   
4=Neutral 6% 10%   
5=Somewhat satisfied 14% 16%   
6=Satisfied 45% 43%   
7=Very satisfied 26% 21%   
All in all, if you had to do it over, would you enroll here again? 6.19 5.80 0.39***
1=Definitely not 1% 2%   
2=Probably not 2% 4%   
3=Maybe not 2% 3%   
4=I don't know 3% 7%   
5=Maybe yes 7% 10%   
6=Probably yes 28% 31%   
7=Definitely yes 54% 41%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    Austin Community College District - SSI National Community Colleges Form B  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
  01. The campus staff are caring and helpful. 86% 70% 16% 86% 67% 19% 3%
Challenge 02. Classes are scheduled at times that are convenient for me. 94% 59% 35% 91% 63% 28% -4%
  03. My academic advisor is available when I need help. 78% 65% 13% 81% 58% 23% 7%
  04. Security staff respond quickly to calls for assistance. 84% 70% 14% 74% 52% 22% 18%
  05. Financial aid awards are announced in time to be helpful in college planning. 81% 59% 22% 83% 54% 29% 5%
  06. Library resources and services are adequate. 80% 77% 3% 77% 70% 7% 7%
  07. Admissions staff provide personalized attention prior to enrollment. 77% 61% 16% 77% 56% 21% 5%
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 95% 70% 25% 93% 69% 24% 1%
Challenge 09. I am able to register for the classes I need with few conflicts. 93% 62% 31% 91% 63% 28% -1%
  10. Parking lots are well-lighted and secure. 82% 66% 16% 78% 61% 17% 5%
  11. Counseling services are available if I need them. 76% 69% 7% 71% 58% 13% 11%
  12. Faculty are fair and unbiased in their treatment of individual students. 90% 75% 15% 87% 67% 20% 8%
Strength 13. The campus is safe and secure for all students. 91% 76% 15% 88% 75% 13% 1%
Challenge 14. My academic advisor is knowledgeable about my program requirements. 89% 63% 26% 89% 66% 23% -3%
  15. Financial aid counseling is available if I need it. 84% 69% 15% 82% 60% 22% 9%
  16. My advisor helps me apply my program of study to career goals. 84% 60% 24% 83% 58% 25% 2%
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 81% 60% 21% 76% 53% 23% 7%
Strength 18. Computer labs are adequate and accessible. 85% 80% 5% 84% 72% 12% 8%
  19. Registration processes and procedures are convenient. 91% 70% 21% 88% 67% 21% 3%
Strength 20. Students are made to feel welcome here. 84% 76% 8% 86% 73% 13% 3%
Challenge 21. The amount of student parking space on campus is adequate. 87% 48% 39% 84% 43% 41% 5%
Challenge 22. My academic advisor is knowledgeable about transfer requirements of other schools. 87% 62% 25% 82% 55% 27% 7%
Challenge 23. This institution helps me identify resources to finance my education. 84% 57% 27% 84% 53% 31% 4%
  24. The equipment in the lab facilities is kept up to date. 85% 73% 12% 84% 67% 17% 6%
Challenge 25. Faculty provide timely feedback about my academic progress. 91% 67% 24% 88% 60% 28% 7%
  26. There are adequate services to help me decide upon a career. 82% 61% 21% 82% 57% 25% 4%
  27. Tutoring services are readily available. 83% 74% 9% 78% 66% 12% 8%
Strength 28. This campus provides online access to services I need. 89% 81% 8% 86% 74% 12% 7%
Strength 29. There are convenient ways of paying my school bill. 89% 83% 6% 85% 70% 15% 13%
  30. The assessment and course placement procedures are reasonable. 83% 68% 15% 81% 63% 18% 5%
  31. Faculty use a variety of technology and media in the classroom. 71% 70% 1% 75% 68% 7% 2%
  32. I am able to take care of college-related business at times that are convenient for me. 88% 69% 19% 86% 64% 22% 5%
  33. Administrators are available to hear students' concerns. 82% 62% 20% 81% 55% 26% 7%
Strength 34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 86% 78% 8% 86% 71% 15% 7%
  35. I receive ongoing feedback about progress toward my academic goals. 82% 55% 27% 82% 50% 32% 5%
Strength 36. Tuition paid is a worthwhile investment. 94% 75% 19% 90% 69% 21% 6%
Challenge 37. I seldom get the "run-around" when seeking information on this campus. 86% 63% 23% 83% 53% 30% 10%
  38. Most classes deal with practical experiences and applications. 85% 69% 16% 84% 65% 19% 4%
  39. On the whole, the campus is well-maintained. 84% 81% 3% 84% 77% 7% 4%
Challenge 40. There are sufficient courses within my program of study available each term. 92% 58% 34% 90% 61% 29% -3%
Strength 41. Campus item: Coursework is challenging and demands my best effort. 85% 78% 7%
  42. Campus item: I feel connected to a particular campus community. 61% 56% 5%
  43. Campus item: I am encouraged by faculty to think critically and to analyze information I receive in the course. 84% 74% 10%
  44. Campus item: The student life services help me connect with the college. 58% 52% 6%
  45. Campus item: New student orientation was helpful in learning about college policies, programs and services. 65% 59% 6%
  46. Campus item: The college helps students find adequate child care. 68% 55% 13%
Strength 47. Campus item: Campus police treat students with respect and fairness. 86% 78% 8%
Strength 48. Campus item: The college respects and values differences in culture. 86% 83% 3%
  49. Campus item: The college values and promotes completing an associate's degree. 84% 77% 7%
  50. Campus item: I can find up-to-date, accurate major/program or departmental information on the college web site. 92% 74% 18%
  51. Cost as factor in decision to enroll. 91% 88%
  52. Financial assistance as factor in decision to enroll. 76% 83%
  53. Academic reputation as factor in decision to enroll. 75% 76%
  54. Future career opportunities as factor in decision to enroll. 84% 86%
  55. Personal recommendations as factor in decision to enroll. 70% 69%
  56. Distance from campus as factor in decision to enroll. 85% 79%
  57. Information on the campus Web site as factor in decision to enroll. 75% 69%
  58. Campus visits as factor in decision to enroll. 56% 57%

National Group Means are based on 73331 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 2919 64.81%
  Male 1585 35.19%
  Total 4504 100%
  No Answer 104  

Age

    N %
  18 and under 324 7.17%
Primary Population 19 to 24 1563 34.57%
  25 to 34 1445 31.96%
  35 to 44 688 15.22%
  45 and over 501 11.08%
  Total 4521 100%
  No Answer 87  

Ethnicity/Race

    N %
  Alaskan Native 0 0%
  American Indian 41 0.91%
  Asian 327 7.30%
  Black/African-American 333 7.43%
  Hispanic or Latino (and Puerto Rican) 1142 25.48%
  Native Hawaiian or Pacific Islander 21 0.47%
Primary Population White/Caucasian 2241 50.00%
  Multi-racial 249 5.56%
  Other race 128 2.86%
  Total 4482 100%
  No Answer 126  

Current Enrollment Status

    N %
Primary Population Day 3102 69.41%
  Evening 1274 28.51%
  Weekend 93 2.08%
  Total 4469 100%
  No Answer 139  

Current Class Load

    N %
  Full-time 1877 42.03%
Primary Population Part-time 2589 57.97%
  Total 4466 100%
  No Answer 142  

Class Level

    N %
Primary Population 1 year or less 1579 35.21%
  2 years 1415 31.55%
  3 years 802 17.88%
  4 or more years 689 15.36%
  Total 4485 100%
  No Answer 123  

Current GPA

    N %
  No credits earned 263 5.90%
  1.99 or below 90 2.02%
  2.0 - 2.49 411 9.22%
  2.5 - 2.99 820 18.39%
  3.0 - 3.49 1330 29.82%
Primary Population 3.5 or above 1546 34.66%
  Total 4460 100%
  No Answer 148  

Educational Goal

    N %
Primary Population Associate degree 1931 43.27%
  Vocational/technical program 84 1.88%
  Transfer to another institution 1827 40.94%
  Certification (initial/renewal) 235 5.27%
  Self-improvement/pleasure 121 2.71%
  Job-related training 77 1.73%
  Other educational goal 188 4.21%
  Total 4463 100%
  No Answer 145  

Employment

    N %
Primary Population Full-time off campus 1565 35.10%
  Part-time off campus 1356 30.41%
  Full-time on campus 71 1.59%
  Part-time on campus 150 3.36%
  Not employed 1317 29.54%
  Total 4459 100%
  No Answer 149  

Current Residence

    N %
  Residence hall 12 0.27%
  Own house 1171 26.30%
Primary Population Rent room or apt off campus 1822 40.92%
  Parent's home 1195 26.84%
  Other residence 253 5.68%
  Total 4453 100%
  No Answer 155  

Residence Classification

    N %
Primary Population In-state 4234 95.58%
  Out-of-state 86 1.94%
  International (not U.S. citizen) 110 2.48%
  Total 4430 100%
  No Answer 178  

Institution Was My

    N %
Primary Population 1st choice 3440 77.39%
  2nd choice 734 16.51%
  3rd choice or lower 271 6.10%
  Total 4445 100%
  No Answer 163  

Plan to Transfer

    N %
Primary Population Yes I plan to transfer 3086 68.99%
  No I do not plan to transfer 1387 31.01%
  Total 4473 100%
  No Answer 135  

Organization Memberships

    N %
Primary Population No organization memberships 3872 86.39%
  One or two organization memberships 577 12.87%
  Three or four organization memberships 27 0.60%
  Five or more organization memberships 6 0.13%
  Total 4482 100%
  No Answer 126  

Tuition Source

    N %
  Scholarships 147 3.27%
Primary Population Financial aid 1591 35.39%
  Family contributions 705 15.68%
  Self support 1548 34.43%
  Other tuition source 505 11.23%
  Total 4496 100%
  No Answer 112  

How many hours of the week are you employed at a job during the school year

    N %
Primary Population None 1227 27.26%
  Less than 10 hrs 281 6.24%
  10-19 hrs 517 11.49%
  20-29 hrs 693 15.40%
  30-39 hrs 597 13.26%
  40 or more hrs 1186 26.35%
  Total 4501 100%
  No Answer 107  

Group Code

    N %
  0992: Undeclared-Focus on AA 11 0.25%
  0993: Undeclared-Focus on AS 3 0.07%
  0994: Undeclared-Focus on AAS 8 0.18%
  0995: Undeclared-Intend to Transfer 86 1.98%
  0996: Undeclared-Self Improvement 15 0.35%
  0997: Undeclared-Major Not Offered 9 0.21%
  0998: Undeclared-Non-Degree Seeking 23 0.53%
  0999: Undeclared-Focus on Certificat 2 0.05%
  1020: Anthropology 12 0.28%
  1040: Art 47 1.08%
  1061: Creative Writing 23 0.53%
  1062: English 41 0.95%
  1063: Journalism 19 0.44%
  1064: Speech 4 0.09%
  1080: Dance 7 0.16%
  1100: Drama 15 0.35%
  1120: Economics 15 0.35%
  1140: Foreign Language 19 0.44%
  1141: French 4 0.09%
  1142: German 3 0.07%
  1143: Japanese 8 0.18%
  1145: Russian 1 0.02%
  1146: Spanish 25 0.58%
  1148: Arabic 1 0.02%
  1149: Chinese 3 0.07%
  1160: General Studies 150 3.46%
  1180: Geography 1 0.02%
  1181: Geographic Information Systems 11 0.25%
  1200: Government 25 0.58%
  1220: History 28 0.65%
  1240: Music 22 0.51%
  1250: Philosophy 10 0.23%
  1260: Psychology 119 2.74%
  1280: Radio-Television-Film 35 0.81%
  1300: Social Work 74 1.71%
  1320: Sociology 14 0.32%
  2020: Biology 129 2.98%
  2040: Business Administration 246 5.67%
  2060: Chemistry 26 0.60%
  2080: Computer Science 111 2.56%
  2081: Computer Information Systems 38 0.88%
  2100: Engineering 162 3.74%
  2109: Environmental Science 29 0.67%
  2110: General Studies in Science 93 2.14%
  2120: Geology 19 0.44%
  2140: Kinesiology 51 1.18%
  2150: Health 54 1.25%
  2160: Mathematics 22 0.51%
  2200: Physics/Astronomy 17 0.39%
  2220: Pre-Dental 8 0.18%
  2240: Pre-Medical 54 1.25%
  2260: Pre-Pharmacy 39 0.90%
  2280: Pre-Veterinary 20 0.46%
  3021: Accounting Technician 35 0.81%
  3022: Accounting Specialist 56 1.29%
  3040: Air Cond,heat & Refrigeration 4 0.09%
  3060: Automotive Technology 27 0.62%
  3061: Auto Body Collision & Refinish 2 0.05%
  3090: Biotechnology 16 0.37%
  3100: Building Construction Tech 14 0.32%
  3120: Business Management 104 2.40%
  3130: Business & Technical Communica 9 0.21%
  3131: Business & Government Communic 2 0.05%
  3132: BTC Social Media Comm 2 0.05%
  3140: Child Development 28 0.65%
  3141: Child Development Tech Prep 1 0.02%
  3180: Music Business, Perfrm & Tech 28 0.65%
  3202: Computer Programming 45 1.04%
  3203: Local Area Network Admin 4 0.09%
  3204: Lan Security Administration 10 0.23%
  3205: User & Desktop Support 1 0.02%
  3206: Web Programming 6 0.14%
  3207: Game & Visualization Programmi 11 0.25%
  3208: Software Testing Programming 2 0.05%
  3209: IT Applications Specializatio 2 0.05%
  3210: User & Computer Support Specia 1 0.02%
  3221: Law Enforcement 61 1.41%
  3222: Corrections 30 0.69%
  3230: Culinary Arts 11 0.25%
  3240: Diag Med Imaging-Radiology 23 0.53%
  3245: Dental Hygiene 33 0.76%
  3250: Diagnostic Medical Sonography 17 0.39%
  3251: Diagnostic Cardiac Sonography 12 0.28%
  3263: Technician 4 0.09%
  3264: Engineering Technology 9 0.21%
  3268: Network/Computer Electronics 5 0.12%
  3269: Power Tech Specialization 1 0.02%
  3280: Emergency Medical Services 11 0.25%
  3285: Renewable Energy 8 0.18%
  3286: Nanoelectronics Manuf Tech 1 0.02%
  3287: Utility Lineman 1 0.02%
  3288: Electrical Engineering Tech 22 0.51%
  3301: Aecad Electronic Graphics Spec 1 0.02%
  3302: AECAD Architectural Specialty 20 0.46%
  3303: Civil Specialization 2 0.05%
  3304: Aecad Interdisciplinary Spec 4 0.09%
  3305: Aecad Mechanical Speciality 12 0.28%
  3310: Environmental Technology 6 0.14%
  3350: Geographic Information Systems 1 0.02%
  3360: Fire Protection Technology 6 0.14%
  3384: Hospitality Baccalaureate Prep 3 0.07%
  3385: Hospitality Meeting Mgt & Evnt 8 0.18%
  3386: Hospitality Travel & Tourism 3 0.07%
  3389: Hospitality Hotel & Restaurant 7 0.16%
  3401: General Human Services 11 0.25%
  3402: Addictions Counseling 11 0.25%
  3403: Therapeutic Recreation 2 0.05%
  3404: ASL Interpreter Preparation 25 0.58%
  3430: Jewelry 8 0.18%
  3435: International Business 19 0.44%
  3460: Paralegal 40 0.92%
  3481: Marketing 33 0.76%
  3484: Fashion Merchandising 4 0.09%
  3490: Health Information Technology 25 0.58%
  3500: Medical Laboratory Technology 34 0.78%
Primary Population 3540: Nursing (Professional) 458 10.56%
  3541: Nursing Mobility Track 1 36 0.83%
  3560: Occupational Therapy Assistant 26 0.60%
  3581: Administrative Assistant 6 0.14%
  3582: Legal Administrative Assistant 2 0.05%
  3583: Medical Administrative Assist 5 0.12%
  3601: Advertising-Fashion Focus 3 0.07%
  3603: Editorial Photography 1 0.02%
  3604: Photographic Artist Spec 8 0.18%
  3605: Portrait-Wedding Spec 6 0.14%
  3606: Visual Mixed Media Spec 3 0.07%
  3620: Personal Fitness Trainer 4 0.09%
  3640: Physical Therapist Assistant 37 0.85%
  3700: Real Estate 15 0.35%
  3720: Surgical Technology 13 0.30%
  3751: 2D Animation Specialization 3 0.07%
  3752: 3D Animation Spec 5 0.12%
  3753: Graphic Design Specialization 12 0.28%
  3755: Graphic Arts Technology 5 0.12%
  3756: 3D Modeling Specialization 1 0.02%
  3757: Game Art Specialization 4 0.09%
  3758: Game Design Specialization 18 0.42%
  3760: Welding Technology 4 0.09%
  3761: Welding Code Welding 5 0.12%
  3765: Welding Art Metals Sculpture 2 0.05%
  4000: Field of Study 1 0.02%
  4001: Fos Business 1 0.02%
  4002: Fos Early Childhood Education 3 0.07%
  4003: Fos Grade 4-8 Teacher Certific 1 0.02%
  4005: Fos Criminal Justice 7 0.16%
  4006: Computer Science 18 0.42%
  5020: Ec and 4-8 Grade Levels 23 0.53%
  5030: 8-12 Grade Levels 14 0.32%
  5040: E C - 6 Grade Levels 85 1.96%
  8012: Professional Accountant 10 0.23%
  9000: Core Curriculum (42 Hour) 15 0.35%
  9010: Accounting Clerk 17 0.39%
  9011: Professional Accountant 5 0.12%
  9020: Air Cond,heat, & Refrigeration 1 0.02%
  9039: Auto Technician 3 0.07%
  9046: Motorcycle Repair 1 0.02%
  9050: Auto Body Collision 1 0.02%
  9070: Biotechnology 7 0.16%
  9071: Biotechnology Adv Tech Cert 6 0.14%
  9081: Construction Manager 8 0.18%
  9087: Woodworking 2 0.05%
  9101: Administrative Management 5 0.12%
  9103: Small Business Management 3 0.07%
  9104: Leadership Management 2 0.05%
  9110: Business & Government Communic 4 0.09%
  9111: Business & Technical Communica 5 0.12%
  9121: Child Development 14 0.32%
  9123: Child Dev-Tech Prep Enh Skills 1 0.02%
  9144: Software Testing 1 0.02%
  9145: Comp Information Tech Database 5 0.12%
  9146: Lan System Network Administrat 7 0.16%
  9147: Web Developer Specialist 4 0.09%
  9148: C++ Prog Track 2 0.05%
  9149: Java Prog Track 5 0.12%
  9156: IT User and Computer Support 6 0.14%
  9162: Texas Peace Officer Sequence 2 0.05%
  9170: Culinary Arts 4 0.09%
  9171: Culinarian 2 0.05%
  9172: Pastry Arts 3 0.07%
  9184: Magnetic Resonance Imaging 2 0.05%
  9190: Renewable Energy 4 0.09%
  9191: Networking/Computer Electronic 5 0.12%
  9203: Technician 1 0.02%
  9210: Emergency Medical Services 7 0.16%
  9212: Paramedic Certificate 3 0.07%
  9220: Ae Cad Specialization 6 0.14%
  9221: Civil Cad Specialization 5 0.12%
  9224: CAD Management Specialization 1 0.02%
  9225: CAD CAM Specialization 2 0.05%
  9229: Environmental Technology 2 0.05%
  9232: Nw/Computer Electronics 2 0.05%
  9237: Electrical Engineering Tech 3 0.07%
  9245: Hospitality Management 10 0.23%
  9247: Hospitality Meeting Planning 3 0.07%
  9250: Fire Technology 1 0.02%
  9255: Geographic Info Syst Level 1 6 0.14%
  9256: Geographic Info Syst Level 2 2 0.05%
  9261: Addictions Counseling 9 0.21%
  9262: Therapeutic Recreation 1 0.02%
  9263: American Sign Language Studies 35 0.81%
  9264: Interpreter Preparation 10 0.23%
  9265: Addictions Counseling in Crj 1 0.02%
  9266: Deaf Services 1 0.02%
  9270: Jewelry 4 0.09%
  9280: Land Surveying Technology 1 0.02%
  9285: Legal Assistant 3 0.07%
  9301: Basic Marketing Skills 1 0.02%
  9303: Fashion Merchandising 2 0.05%
  9305: Medical Coding 11 0.25%
  9320: Nursing (Vocational) 64 1.48%
  9340: Office Administration 15 0.35%
  9345: Medical Administrative Asst 2 0.05%
  9346: Medical Office Assistant 2 0.05%
  9347: Office Assistant 2 0.05%
  9348: Software Appl Specialist 1 0.02%
  9350: Pharmacy Technician 24 0.55%
  9361: Photographic Artist 19 0.44%
  9362: Photographer's Assistant 2 0.05%
  9364: Photo Digital Assistant 2 0.05%
  9380: Personal Fitness Trainer 1 0.02%
  9381: Fitness Specialist 1 0.02%
  9427: Fim/Video Production Managemen 4 0.09%
  9428: Film Production Video 3 0.07%
  9430: Real Estate 3 0.07%
  9440: Surgical Technology 12 0.28%
  9460: Technical Communications 1 0.02%
  9463: Web & Interactive Design 13 0.30%
  9464: Motion Graphics 3 0.07%
  9465: 3D Modeling 2 0.05%
  9467: Game Design Specialization 4 0.09%
  9470: Hospitality Travel & Tourism 4 0.09%
  9472: Graphic Arts Technology 1 0.02%
  9474: 2D Animation 9 0.21%
  9475: 3D Animation 11 0.25%
  9476: Graphic Design 42 0.97%
  9481: Welding Art Metals Metalsmith 2 0.05%
  9489: Welding Metal Sculpture 2 0.05%
  Total 4336 100%
  No Answer 272