As part of the improvement cycle generated by the Internal Customer Survey, all offices with a dissatisfaction level of more than 15% are required to develop and implement an action plan to improve internal customer satisfaction.

Spring 2004

Improvement Plan Process Bookstore (PDF, 17 KB) Faculty & Staff Evaluation Office (PDF, 17 KB) International Programs (PDF, 16 KB) Human Resources- AVP (PDF, 17 KB) Human Resources- Benefits (PDF, 17 KB) Human Resources- Compensation (PDF, 16KB) Human Resources- Employment (PDF, 18KB) Human Resources- Payroll (PDF, 51KB) Human Resources- Records (PDF, 16KB) Marketing & Promotions (PDF, 102 KB) Provost (PDF, 20 KB)

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