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- Why did I get a “debit card” in the mail?
- ACC has selected an outside firm, Higher One, to disburse funds to students through a debit card called the ACC OneCard.
This system will help ACC expedite financial aid disbursements, tuition refunds, and other transactions through a secure banking system. In turn, your money is available to you much more quickly.
Learn more about Higher One. - Is the ACC OneCard a credit card?
- No. The ACC OneCard is a debit card, so it does not allow you to make purchases in advance and pay for them later. When you use the ACC OneCard, you are subtracting your money directly from your own bank account.
- Do I have to use the ACC OneCard?
- Yes and no. You must activate the card in order to receive any student payments you are due. However, you can choose any of the payment methods below.
Options to Receive Student Funds Payment method Processing time “EasyRefund” - Direct deposit into ACC OneAccount* Same day Direct deposit into other bank account 2 to 3 business days. Printed check delivered by mail 5 to 10 business days
* The “EasyRefund” option requires you to open an ACC OneAccount at Higher One. As you would when opening any bank account, please read carefully the agreement terms and fees. - What happens if I don’t activate my card to select a refund preference?
- In accordance with Department of Education regulations, if a refund preference has not been selected within 21 calendar days after the refund has been sent to HigherOne for processing, they will mail a check to the student’s address on file with the college.
- When do I need to activate the ACC OneCard?
- All students will receive a new ACC OneCard that needs to be activated at www.ACCOneCard.com. At the time of activation, students will receive an offer for an optional ACC OneAccount bank account. The account is with Higher One and NOT managed by ACC. You do not need to open an ACC OneAccount to receive ACC payments.
- What if I choose to open an ACC OneAccount?
- You will be able to use your ACC OneCard as a debit card wherever Debit MasterCard® is accepted. The OneAccount is FDIC insured and offers free checking with no monthly fees associated with normal use. There are no minimum balance requirements and no minimum deposit requirements. Higher One charges service fees and penalties in some cases. View the Higher One Fee Schedule Learn more at www.learnaboutone.com.
- What if I didn’t receive the ACC OneCard?
- ACC OneCards are mailed to the address in your student record. If you did not receive your card, please verify your current mailing address with Admissions and Records. Wrong address? Download a student data change form. Fill it out and take it to your campus Admissions Office. Visit www.austincc.edu/support/hours for campus locations and operating hours.
- What if I lost my card?
- If you have not activated your card you will need to visit your local cashier’s office. Please verify your address is correct with the Office of Admission and Records before reporting you card lost. A new card will be shipped to your current address. If you have already activated your card you can log into your account and re-order your card. It will be shipped to the address listed with HigherOne.
- I won’t be using my ACC OneCard can I shred it?
- You can shred your card if you choose the paper check or Direct Deposit (ACH) option but we suggest you hold on to it. You can change your preference to “Easy Refund” at any time and need your card to do so.
- I am new to ACC, when will I receive my card?
- As soon as you register for classes a ACC OneCard will be shipped to you at the address on file with Admissions and Records.
- When will I get my Financial Aid refund?
- Financial aid funds will be released beginning the first week of classes, however, due to the high volume of students, it may take longer than the first week for all students to receive their funds.
- Can’t find your answer here? Go to Easy Help to have your questions answered with no waiting!
- You can use EasyHelp 24 hours a day 7 days a week to have your question answered quickly. Go to www.ACCOneCard.com/easyhelp.