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About IT Operations |
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About IT Operations
Mission Statement:
Information Technology Operations will provide quality products
and services to ACC administrative and academic users through highly
trained, motivated, and qualified people. We will effectively manage
and administer the systems and processes required to provide information,
which exceeds our users' requirements for confidentiality, integrity,
security, reliability, and availability. We will continually work
on ways of improving support for our students, other departments,
and the college as a whole.
Business Overview
ACC Operations is part of the Information Technology (IT) Department
at Austin Community College. We maintain and support daily processes
on the administrative application server (RS6000). Our hours of operation
are Monday through Friday 7:00 am - 12:30 am, and Saturday 8:00am -
5:00 pm. Key staff are on call 24 hours a day, 7 days a week. IT Operations'
support includes Help Desk assistance and training for faculty and
staff on software applications and procedures. In addition, IT Operations
provides Help Line support for students Monday - Friday 9:00 am - 9:00
pm and Saturday 9:00 am - 2:00 pm during registration periods.
A crucial function of IT Operations is the support of Colleague. Colleague
is the administrative application software purchased from Datatel,
which provides advanced information management solutions for higher
education. ACC utilizes this software to manage the data and processes
for students, faculty, and staff. IT Operations maintains and supports
this software.
On an average day, there are between 300 and 350 active users on the
Colleague system. The Student Registration Help Line gets up to one
thousand hits a day during registration periods, which occur 3 to 4
times a semester.
