QUESTION:
How do I get Datatel access? |
ANSWER
Go to Operations Web page
http://www2.austincc.edu/operations/forms/loginrequest.htm. |
QUESTION:
Who do I call when I forget my password? |
ANSWER:
The ACC Help Desk at 223-HELP (223-4357) can resolve password issues for:
Datatel, email, eStaffing, eTime. |
QUESTION:
Who do I call when I have tried to log on to Datatel unsuccessfully too
many times?
|
ANSWER:
The ACC Help Desk at 223-HELP (223-4357) |
QUESTION:
What does it mean when Datatel says "connection closed from host"? |
ANSWER:
It means that there has been an interruption in your network connection.
If you cannot reconnect by clicking on the "reconnect" icon,
call the Help Desk at 223-HELP (223-4357) |
QUESTION:
I can't get my printer to print. |
ANSWER:
There are two ways to print.
Local printing: local printing occurs when you click on the
printer icon in your application. Local printing problems should
be addressed by the help desk at 223-HELP (223-4357)
Network printing: network printing is when you run a Datatel process
that generates a report. Network printing problems should first
be addressed by the help desk at 223-HELP (223-4357). If the help
desk confirms that there are no network issues, they will direct
the call to IT Operations. |
