Austin Community College -

Frequently Asked Questions for IT Operations

QUESTION:	ANSWER
Who do I call when I forget my password?	The ACC Help Desk at 223-HELP (223-4357) can resolve password issues for: Datatel, email, eStaffing, eTime.
Who do I call when I have tried to log on to Datatel unsuccessfully too many times?	The ACC Help Desk at 223-HELP (223-4357)
What does it mean when Datatel says "connection closed from host"?	It means that there has been an interruption in your network connection. If you cannot reconnect by clicking on the "reconnect" icon, call the Help Desk at 223-HELP (223-4357)
I can't get my printer to print.	There are two ways to print. Local printing and Nework Printing Local printing: Local printing occurs when you click on the printer icon in your application. Local printing problems should be addressed by the help desk at 223-HELP (223-4357) Network printing: Network printing is when you run a Datatel process that generates a report. Network printing problems should first be addressed by the help desk at 223-HELP (223-4357). If the help desk confirms that there are no network issues, they will direct the call to IT Operations.
I get an error message "Unable to find UNIX prompt", What do I do?	*THIS ONLY WORKS ON LIVE Click on link below (screen will pop-up and then disappear). Try logging in again. Datatel Unix Prompt Hotfix.exe If you still have trouble call the help desk at 223-HELP (4357).