The responsibility for establishing effective communication rests with ALL employees. To create a learning environment characterized by trust, respect, sharing, and open discussion of concerns, everyone is encouraged to act in the manner in which they desire to be treated.
Expectations
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Share information (verbal, written, electronic) which can help others.
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Assume responsibility for providing adequate background information on issues.
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Approach difficult situations in a fact-based, non-personalized manner.
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Model the professional behavior you wish to receive.
Meetings (Responsibility of the Chairs)
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Ask if the meeting is necessary, or if the objectives can be achieved in another format.
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Schedule and publish meetings at least one-semester in advance.
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Publish Agendas in advance, with appropriate materials, so members can prepare.
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Start and end meetings on time (respect people's time and other commitments).
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Assure all members equal time to express opinions.
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Invite others to attend meetings on specific topics if they have particular expertise or viewpoints which may be helpful.
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It's o.k. (even preferable) to allow a little fun.
- Publish Minutes on the web within 5 days of the meeting. Word template for Minutes (ACC Only)
Communication
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Be specific and concise. Highlight deadline dates. Make clear who is getting the information, and who to contact if there are questions.
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If angry or upset, heed the signals and wait until you have better control of yourself.
Conflict Management
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Keep things "issue specific" and don't "keep score" or hold grudges.
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Acknowledge that it is o.k. to professionally disagree and still work effectively and with respect.
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Focus on concepts and ideas, not personalities.
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Listen without interrupting, then summarize what you think the other party said.
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Be specific about what you can and cannot do; refer to your supervisor if you can't reach agreement.
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Demonstrate the same respect and behavior you would appreciate receiving.
Rumors
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Don't repeat them if you don't know/can't verify them. Ask if there is anything positive accomplished by repeating (even if true).
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Ask for clarification from the appropriate supervisor if the rumor directly affects you.
