Therapeutic Communication Techniques Examples
1. Using silence The client says: "We drink and smoke a lot here." The student thinks…how can that be…drinking alcohol in a state hospital? But says nothing…using silence…the client then says: "yes we drink a lot of cokes and smoke a lot."
2. Accepting "Yes" or "I follow what you said" 
3. Giving Recognition "I notice you combed your hair."
4. Offering self "I'll sit with you awhile."
5. Using Broad Openings "What would you like to talk about?"  

"Tell me what's bothering you."

6. Using General Leads (using neutral expressions to encourage continued talking by the client) "Go on.    " Ummm..I am listening" 

"Tell me about it"

7. Placing he event in time or sequence "Was this before or after…?" 

"What seemed to lead up to…?"

8. Making Observations "You appear tense" 

"I notice you are biting your lips."

9. Encouraging Description of Perceptions "What do you think is happening to you right now…?"
10. Restating Client: "I can't sleep. I stay awake all night." 

Nurse: "You have difficulty sleeping" 

11. Reflecting Patient: "Do you think I should tell the doctor?" 

Nurse: "Do you think you should tell the doctor?"

12. Focusing "This point seems worth looking at more closely." 

"You said something earlier that I want you to go back to."

13. Exploring "Would you describe that more fully."
14. Giving Information "My name is…I am a student nurse.."
15. Seeking Clarification "What would you say is the main point of what you said?"
16. Presenting Reality "Your mother is not here…I am a nurse." 

Patient: "Did you bring my car today?" 

Nurse: "No, you do not have a car. I drove my car here today."

17.. Voicing Doubt "That's hard to believe." 

"Really?"

18. Seeking Consensual Validation  
19. Verbalizing the Implied  
20. Encouraging Evaluation (asking for the client's view of the meaning or importance of something) "How important is it for you to change this behavior?" 
21. Attempting to Translate Into Feelings " From what you say, I suspect you are feeling relieved."  
22. Suggested Collaboration  "Let's see if we can figure this out.."
23. Summarizing " Let's see, so far you have said..."
24. Encouraging Formulation of a Plan of Action "What will it take to reach your goal of not hitting anyone?" 
25. Identifying themes  ..asking client to identify recurrent patterns in thoughts, feelings, and behaviors  "So what do you do each time you drink too much and it's time to go home?"  What is the major feeling you have about all men?"
 

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