Administrative Office Procedures I--Professor Cook, Assignment List

Ch.	Discussion		Workplace Skills	Communicate Clearly	Develop Relations	Use Technology	Above and Beyond
1	2, 3, 4, 6	1—Self Improvement Plan 4—Employee responsibilities 5—Final project		6—Introduce Yourself	10—cubicle complaint	11—Job Opportunities 12—Online planner	A Day in the Life (final project)
2	1-9	3—What should you wear?		5—Listening	7—Handling change 8—Feedback		Employee reprimand
3	1-9	1—Setting Goals 2—Final project 3—Organizing		5—Time management 7—Final project	8—New coworker 9—Interruptions		Plan for your absence
4	1-7	1—Values 2—Final project		5—Conversation	7—Personal work 8—Misuse of time	10—Best companies	Ethical role model (final project)
5	1-7	TEAM—TBA		5--website	8—Team member
6	1-8	1/2—customer service		5—final project 6—Customer call	7—Slang 8—Angry customer	10--Nonverbal
7	1-7	1—Process 2—Barriers		7—Acceptance letter	9—Confidential 10—Sensitive		Donations webpage (final project)
8	1-8	Final project		Final project	8—Appreciation		IAAP website
9	5-10	3—Smartphones 4—Techniques		7—Identity theft 8—Voice Mail	9—Conference call
10	1-8	2—interview 3—minutes			7—Conflicts 8--Accommodations	10—on-line map
11	1-8	1—Value of Records 4—Alpha. filing		5---Follow up 6—Personal records	8—Good will 9—Confidential
12	1-10, CT	1—Send outgoing mail 2—Handle incoming mail 3—Records retention		5—Office copiers	7—Overnight delivery case 8—Copier behavior	9—Mail merge labels (DISCUSS) 10—Word –discuss Building Blocks
13	1-10, CT	1, 2, 3 (final project)***		5—Follow-up 6—Travel safety PPT	7—Travel expenses 8—Time zone	9 Itinerary e-mail 10—Currency
14	1-6, CT	1—Financial statements		4—Budget email	6—Salaries/lunch 7—Purchase request	8—Bank reconciliation
15	1-7, CT	*See employment portfolio		6—Interview	7—Exit, 8—Interview	9--Search	*Portfolio*
16	1-9, CT	1, 3—Leader interview 2—Delegating,		4, 6 Leadership	8—Team leader 9—Motivation	11- Leader story 12—Leader theory	*semester project*