Servant-Leadership and Support Staff
Support staff are often the first point of contact for students and the general public. How they treat people is often the defining image of ACC. Everyone at ACC has a role in creating a welcoming and effective college atmosphere, from maintaining a quality teaching/learning environment, to efficiently procuring instructional equipment and supplies, to maintaining effective communication systems, to delivering support services to our constituencies in an efficient and polite manner.
The concepts and philosophies that are a part of servant-leadership therefore are an important part of the work life of every employee at ACC. Indeed, both the core concepts and the core characteristics of Servant-Leadership underscore ACC’s goals of contributing to something larger than ourselves.
Core Concepts of Servant-Leadership
- It is a privilege to serve others.
- Helping others to grow provides employee satisfaction.
- Making the organization healthier and stronger is everyone's responsibility.
Core Characteristics of Servant-Leadership
- “Things are managed; people are led.”
- Use of power appropriately and beneficially
- Emphasis on communication (active listening and observing)
- Emphasis on collaboration and facilitation
- Emphasis on high ethical standards and integrity
When ACC support staff ensure that their colleagues have easy access to information, are treated fairly and non judgmentally, understand processes and can be self-directed learners, they are exhibiting the essence of servant-leadership.
For more information, visit the Resources page.