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Student complaints

The following process applies to complaints about an instructor or other college employee. You are encouraged to discuss concerns and complaints with college personnel and should expect a timely and appropriate response. When possible, students should first address their concerns through informal conferences with those immediately involved; formal due process is available when informal resolution cannot be achieved.

Student complaints may include (but are not limited to) issues regarding classroom instruction, college services and offices on the basis of actual or perceived race, color, national origin, religion, age, gender, gender identity, sexual orientation, political affiliation, or disability.

Formal Process

You must complete each step before proceeding to the next one. Different regulations govern grade disputes and sexual harassment complaints.

First meeting

Attempt to resolve the complaint immediately with the person directly involved, in a meeting outside of the classroom environment. Bring materials pertaining to the complaint. Each individual should take notes of the meeting for mutual clarification. There may be instances when you cannot meet with the individual; if this is the case, proceed to step 2.

Note: This step can be completed by telephone conference.

Meeting With Supervisor

If unable to resolve the complaint with the individual involved, you must request a meeting with the employee’s supervisor within 10 business days after the first meeting (excluding weekends, holidays, and scheduled breaks). The supervisor will respond to the request by scheduling a meeting within 10 business days to discuss the issue with you and, if desired, with the employee. All parties should make every effort to resolve the complaint at this level.

Written Complaint

If you cannot resolve the complaint in the meeting, you must submit a formal, written complaint to the supervisor within 10 business days. Complaint forms are available from the campus administrative office, program chairs, instructional area deans, assistant deans, and the Student Services office at any campus. Write the complaint as briefly and succinctly as possible. Counselors from Student Services may advise you on the process of preparing your written statement. This completed form must be submitted to the supervisor within 10 business days of the meeting in Step 2.

Student Complaint Form

The supervisor will sign the form to acknowledge that a joint meeting has occurred. This does not constitute agreement to your complaint.

Written Complaint Forwarded to Dean or Next Level Supervisor

Ask the supervisor to forward the complaint with written statements from the parties involved to the appropriate dean or next level supervisor. This form and written statements should be forwarded to the next level in the supervisory chain within five business days of the complaint having been submitted to the supervisor. The dean or next level supervisor will acknowledge receipt of the student’s complaint within five business days.

Meeting With Dean or Supervisor Next Level

The dean or next level supervisor will schedule a time to meet with you. At this time you can discuss the complaint with the dean or next level supervisor. Bring all supporting documentation to the meeting. The dean or next level supervisor will deliver a decision in writing within 10 business days of the meeting.

Appeal to Vice President

If the complaint has not been resolved, you may appeal the dean’s or next level supervisor’s decision within 10 business days to the vice president overseeing the program involved in the complaint. Your written appeal, including all supporting documentation, will then be forwarded to the program’s vice president, who may request an appointment with you to discuss the appeal or may choose to make a decision based upon a review of the written documentation.

Determination

The vice president will make a decision concerning the complaint and notify you of the decision in writing within 10 days of receiving the appeal. The decision of the vice president is final.

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