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Austin Community College
5930 Middle Fiskville Rd.
Austin, Texas 78752-4390
512.223.4ACC (4222)
Support Center FAQs
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What is the Support Center?
The Support Center is a program designed to help you overcome barriers for the successful completion of your educational goals. These barriers include child care and textbooks costs. If you are eligible, you will receive assistance paying for your child care and textbook expenses. You will also receive assistance for educational planning, goal-setting and follow through to help reach your academic goals See Types of Assistance for a complete list of services.

Who is eligible to apply for childcare? Other services?
Any student who is Pell Eligible through financial aid and meets one of the following may be eligible:

  • Single Parent
  • In a Degree or Certificate not Traditional for your Gender
  • Displaced Homemaker

Do I have to be a full time student to receive assistance?
No, you can take as little as one credit hour.

Can I take any classes that I want?
Yes. However, you will not receive assistance for courses that are out of your degree or certificate course plan.

When do I apply for assistance?

  • Applications are accepted year - around. 
  • All eligible applicants will be considered in the order applications are received as funds become available. 

After I turn in my application, how long does it take before I know if I will be getting assistance?
After the application deadline has passed, the process takes approximately three (3) weeks before you are notified by mail regarding your award status.

What if I am not awarded child care or textbook payment assistance?
You may still use the Support Center Textbook Collection and other Support Center services.

Why am I not getting assistance? I filled out the application and I met all the criteria!
Each semester the Support Center receives two to three times the number of applications as we have funds for. As many students are assisted as funds allow.

How come I only got textbook payment assistance when I also applied for childcare payment assistance?
All awards are contingent on the availability of funds. Some funds are designated for child care and some for textbooks.  Each semester the Support Center staff award as much assistance as funding will permit.

Do I have to use a specified childcare provider?
No, however, you must use a registered or licensed childcare provider.

What if I do not have a childcare provider?
You will be responsible for finding one who will meet your needs. For assistance in locating a provider who is licensed or registered, please refer to the Community Assistance link.

If the above links do not supply you with the information you need, contact the Support Center.

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