IT Applications Support

Accudemia Updates/Customizations

Accudemia Updates/Customizations

Recent - 

1. Now available, 'student in' data can be immediately accessed from the Sign In Station.  Select Show Students In from the Sign In Station:

 

Regroup

Service Request - For ACCmail communication to ACC students, faculty, and staff.

Regroup is a mass email communication tool used to reach target and automated groups based on major, campus, or other factors identified in our ERP.  Regroup particularly addresses official, announcement-only, ACCmail communication to ACC students, faculty, and staff. Regroup groups are managed by IT.

Mission Statement

The mission of the Austin Community College District (ACC) IT Applications Support team is to analyze, implement, automate, train, educate, administer, maintain, and troubleshoot IT 3rd-party applications that support ACC faculty, staff, and students. Applications Support interfaces with students, faculty, and staff as well as their internal IT staff. Applications Support strives to not only fix immediate issues, but to also contribute to the continually improving processes.

 

 

Contact Us

If you have any questions or concerns, please email us at it_app_support@austincc.edu.

Service Request

If you need Applications Support services, complete this form.

If you are not sure about your request and would like to discuss your idea or topic, email it_app_support@austincc.edu to set up a meeting date or a phone conversation.

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Helpful Links:

Our Services

3rd Party Applications

We administer, maintain, and support a variety of 3rd party applications used college-wide. We also serve as liaisons with the applications vendor when necessary. 

If you have questions about which application is most beneficial for your needs (in-house or 3rd part), we are more than happy to work with you to find the best fit. 

3rd Party Applications

The third party applications listed below are managed by IT Applications Support, maintenance and administration may live with the associated specialty areas:

Accudemia

Accuplacer (Testing Center)

CLEP/Pearson Vue (Testing Center)

Digital Desk (Testing Center)

Google Apps for Education (ACCmail)

Google Vault (ACCmail Archives)

ID Works (Student ID System)

IT Applications Support

Welcome to IT Applications Support!  We are really happy you stopped at our site. Here you will find information about who we are, the 3rd party applications we administer, and our services. If you have any questions, concerns, or suggestions, please Contact Us.