Eleven years at IBM Corporation as editor and writer; co-author (with David Beer, Department of Electrical and Computer Engineering, University of Texas Austin) of Guide to Writing as an Engineer (Wiley, 1997); author of Process in Technical Writing (Macmillan, 1988); author of Power Tools for Technical Communication (Harcourt, 2001); author of Writing Handbook for Engineers (Thomson Engineering, 2007); developer of online courses for ACC, TCEQ, and other organizations; trainer for Texas Department of Assistive & Rehabilitative Services, Samsung Austin Semiconductor, Texas Natural Resource Conservation Commission, Wayne Dresser Corporation, Texas Department of Human Services, Tivoli Systems, U. S. Department of Agriculture, Texas Bureau of Radiation Control; contract editing and writing with Dell and Tivoli. (Assumed duties as program coordinator August 2001.) (Visit his website.)

Janet Underwood graduated from the University of Northern Colorado with a degree in English Education. In her career, she's worked as a teacher, a journalist, an editor, a technical writer, and a technical trainer. She's been focusing on technical writing and training for more than 20 years. She has developed technical documentation for major corporations in the computer, information technology, telecommunications, financial, and medical industries, as well as for government agencies such as the U.S. Army and NASA. She also has written three books: Mastering the Basics (and more) of Adobe FrameMaker 10 (WordWorx 2011), Introduction to Adobe FrameMaker 9 for Windows (CreateSpace 2010), and Your Freelance Writing Business (CreateSpace 2011).

Bob Klau has been teaching at ACC for over twenty years, twelve of those with the Technical Communications program. Current, he also acts as Technical Communications Lab Manager in addition to teaching courses in English and Developmental Writing. He holds a B.A. from University of Wisconsin and an M.A. from University of Michigan.

Kristi Gedeon received her MFA degree from Bennington College in Bennington, Vermont. She teaches English Composition I and II, British Literature I and II, and Technical Writing at Austin Community College. She has also taught Creative Writing at the Fredericksburg Education Center. Kristi works as a fiction writer, a freelance writer, and a mentor for students struggling with school-related assignments. Having published numerous short stories in literary magazines around the world, Kristi has been writing for over ten years. She has won short story contests and received awards for her work. Kristi teaches Technical Writing at the new Hill Country University campus in Fredericksburg, Texas.

Ana graduated from Yale College with a degree in English Language and Literature and later earned her law degree at the Columbus School of Law at Catholic University in Washington, D.C. Ana is licensed to practice law by the State Bar of Texas (Active Status), Maryland State Bar (Inactive Status) and District of Columbia Bar (Inactive Status). Ana’s experience spans employment as an attorney for the National Institutes of Health and over six years as a program attorney with the State Bar of Texas’ Professional Development Program. She enjoyed community outreach roles for various employers including the National Treasury Employee’s Union and Congressman Lloyd Doggett. Most of her work involved some level of interaction with state and federal agencies.

Ana recently left Austin Community College’s grant development department to serve as the Director of the Health Industry Steering Committee at the Skillpoint Alliance. Her volunteer work includes service on the boards of the Women’s Advocacy Project, Lone Star Girl Scout Council and Austin Free-Net. We are lucky to have her teaching ETWR 1376 at Austin Community College.

After ten years as a newspaper reporter, page designer, and editor, J.D. Williams earned a Master of Arts in Technical Communication from Texas Tech University. His technical writing experience includes creating and teaching others how to develop online help systems. Mr. Williams has created documentation for user and technical audiences to support a variety of software applications. His experience includes the creation of dynamic web applications using XML and SQL databases.

Received a Master's degree in Technical Communication from The University of Washington and a second Master's degree in Microbiology from The University of Texas at Austin. Currently employed in the biotech industry as a product manager and teaches at ACC in the Biology and Technical Communication Departments. Previous positions within the biotech industry include technical communication consultant and coordinator of global technical information.

Mark Steinbach is an attorney in the Austin area. He practices mainly in administrative and environmental law. Before becoming an attorney, Mark taught English composition courses at Cy-Fair College in Cypress, Texas. Mark received a B.A. from Texas A&M University, an M.A. from Purdue University, and J.D. from the University of Houston Law Center.

Neerja Kapoor has an M.A. in Technical Communication from Texas Tech University and a B.A. in English from the University of Houston. She has more than 10 years of industry experience as a technical writer. She is currently a senior writer at a tech company in Austin. Previously, Neerja taught courses in English composition and localization.

Mary Dallas has an M.A. in Renaissance Literature from the University of York in England, a B.A. in English (with a minor in Spanish) from UT-Austin, and an AA in Communications from Austin Community College. She has been teaching at ACC since January 1991. She also taught English as a Second Language and Spanish in the Austin Independent School District for five years during the 1990s. She has created four teaching manuals (two for ACC and two for AISD) and has revised and updated a fifth teaching manual (for ACC). Additional experience in writing and related endeavors include creating text and graphics for travel brochures, writing press releases and business correspondence, creating a training manual for volunteers at the local office of a statewide not-for-profit organization, and providing written and illustrated documentation of workshops and curriculum outlines for Huston-Tillotson College and AISD; she also has experience as an editor and proofreader (in English only and bilingually, English/Spanish) for an advertising agency. She is a published poet who has been a featured reader at numerous poetry readings in Austin; her works combining visual art and poetry have been sold in Austin art galleries and bookstores.

Travis Mann received his Master's Degree in Rhetoric and Composition from Texas Christian University in 2006. He has more than 20 years of experience writing fundraising proposals for higher education and nonprofits as well as extensive experience working with technical communications and marketing projects for the medical and pharmaceutical industries. Travis' teaching experience covers almost 10 years, with a full time position at Texas Christian University, and positions at Tarrant County College and Austin Community College.

Advisor for ETWR 2478, XML and Structured Authoring for Information Specialists, and ETWR 2473, XHTML and CSS for Information Specialists. (Visit his website.)

Ms. Wang has lived and worked in Silicon Hills/Austin for the past 12+ years at companies including IBM and SMSC. She studied at The University of Texas; While earning her M.A. with a Major in Technical Communication from Texas State University, she researched and specialized in international and cross-cultural technical communication. She also champions usability and accessibility best practices and teaches technical communication at the college level. She regularly mentors junior college students and professionals interested in technical communication careers. She has also served as Director of Programs and Education with the Austin and satellite San Antonio chapters of the Society for Technical Communication. Ms. Wang's current role at a private software company includes spearheading efforts for design, creation and, care of content for information development, marketing, and public relations. Emmelyn regularly consults as a content strategist and moderator for technology websites.

Sarah McNeely holds an MA in Technical Communication from Texas State University-San Marcos. Sarah has worked in the Austin area in the healthcare industry and as a technical writer at Dell, and currently works as an Information Architect for Attendee Management in Wimberley, where she develops and manages websites for clients including Genentech, Dell, and CUNA Mutual. As a freelance writer, she has contributed articles on technology and information management to trade magazines and has undertaken several interesting research projects, including working as a research assistant on a biography of Willie Nelson (forthcoming from Little, Brown, and Co). Sarah's scholarly and research interests include the history of technical communication, gender differences in workplace communication, and nineteenth-century instructive literature (manuals, cookbooks, conduct books, medical texts, and magazines) for women, and has presented her academic work on these topics at the Conference on College Composition and Communication and the Modern Language Association Convention.

Holds a Master of Library and Information Science degree from the University of Texas at Austin, a Master of Liberal Arts degree in Humanities from Southern Methodist University and Baker University, and a Bachelor of Arts degree in English and Business from Kansas State University. Owner of The Authors' Assistant, which provides, editing, proof reading and indexing services to authors and publishers. Works part-time as a reference librarian. Former-director of Procurement and Marketing for Dell Computer Corporation and Director of Corporate Re-engineering for Compaq Computer Corporation. Member of the American Society of Indexers, Women in Scholarly Publishing, the Small Press, Artists and Writers Network (SPAWN), the American Book Cooperative, and the Writers' League of Texas. Certified trainer for the National Coalition Building Institute (NCBI). For the last ten years, facilitator for Writing From the Heart, a writing collective here in Austin. (Visit her website.)

After securing a doctoral degree in Modern Literature from Tulane University, Theresa Mooney has worked in educational and industrial settings for more than twenty-five years. During one decade, she routinely juggled teaching and administrative roles while serving as Loyola University New Orleans' s Assistant Director of Writing Across the Curriculum and teaching Business Communication, Management Communication, English Composition, and Modern Literature at both Loyola and Tulane. During this time, she also drank lots of N'Awlins coffee. Joining ACC in January 2005, as Learning Labs Manager at the EVC campus, she has also taught part-time with Communications since fall 2006. Both her juggling experience and her coffee capacity now serve her well in her dual roles with ACC.

MA from UNT and has taught Writing, Developmental Writing, and Technical Writing at San Diego State University and National University. Beth works as a freelance writer, technical writer, and editor and, like many English-major types who try to support themselves as freelancers, has worked on a wide range of mostly unrelated projects. A regular contributor to the Utne-award-winning BrainChild magazine, Beth has written everything from advertizing copy to technical instruction manuals to travel literature for people who travel with their dogs. Several full-text versions of her essays are available online for the intrepid Google searcher. (Visit her website.)

Technical writer and editor for an engineering company for several years before grad school. While earning an M.A. and a Ph.D., he taught freshman composition and technical writing courses at Texas A&M for 10 years. With C. Jan Swearingen, he co-authored "Language Diversity and the Classroom: Problems and Prospects, a Bibliography" (in Language Diversity in the Classroom: From Intention to Practice, ed. Geneva Smitherman and Victor Villanueva, 2003) and co-edited Rhetoric, the Polis, and the Global Village: Selected Papers from the 1998 Thirtieth Anniversary Rhetoric Society of America Conference(1999). He has also published reviews in several journals. His degrees are in English, with extensive coursework in rhetoric and linguistics.

Earned his Ph.D. in English Education, with an emphasis on rhetoric and technology, from U.T Austin. Has taught academic writing, computers and writing, and technical communications at The University of Texas, The University of Michigan, and Texas Tech University. Co-authored Writing the Information Superhighway (Allyn and Bacon, 1997) with William Condon. Served as a founding member, corporate manager, chief operations officer and then CEO of The Daedalus Group, Inc., an educational software firm that pioneered the use of LAN and Internet technologies to support collaborative learning and the writing process. Currently serves as College Curriculum Supervisor at the University of Texas at Austin Distance Education Center where he heads up efforts to build online distance education courses.

Roy Barkley (Ph.D. in English literature, UT Austin, 1974) has taught at Lamar University, the University of Maryland European Division, UT Austin, Bowling Green State University, Eastern Michigan University, Austin Community College, and, since 2006, DeVry University. He was an editor of the Middle English Dictionary at the University of Michigan (Ann Arbor) for eight years, and worked as senior editor at the Texas State Historical Association for twenty years. He is the author or editor of many books, articles, and reviews. Among these are the New Handbook of Texas (six volumes, Texas State Historical Association, 1996), the Portable Handbook of Texas (2001), and the Handbook of Texas Music (2003). The New Handbook of Texas can be seen under the title Handbook of Texas Online at http://www.tshaonline.org/handbook/online/. Barkley is currently the editor of Catholic Southwest, the journal of the Texas Catholic Historical Society.

Vickey Morrow holds a bachelor's and master's degree in English from the University of Texas at San Antonio. She also holds an associate's degree in business management from Austin Community College. Vickey has worked in the technical writing industry for over 20 years, and is currently a lead information developer at a software company in Austin. She has worked with SGML and XML for over a decade, with a focus on information architecture, design, and modeling. She has created online help and user guides for a wide range of software applications, including scientific research software, insurance applications, mainframe products, and database utilities.

John Mark Fullmer was born in Los Angeles, but has lived in Boston, Brooklyn, New Orleans, New Mexico, Oxford, and the Philippines. He holds a B.A. in music (University of Southern California, 2002) and M.A. in English (Boston College, 2006) and has taught communication courses nationally and abroad. His right brain has written a short story collection (2008), poetry collection (2009), and interactive game novel (2010). His left coded the open source grammar checker grammark.org and the language corpus waraylanguage.org. From 2010-2012 he served as a Peace Corps volunteer in the Philippines, where he trained teachers and worked in community development.

Kelly E. Lindner has more than six years of experience in technical writing. She's served as the writer and assistant editor for HerbalGram, the scientific journal of the American Botanical Council; and managing editor of the Texas Veterinarian, the magazine of the Texas Veterinary Medical Association. In these roles Kelly wrote and edited content for articles, websites, e-newsletters, marketing e-blasts, print features, blogs, press releases, brochures, advertisements and various other forms of media. She's also served in various freelance and editing roles for commercial publications including D Magazine, Austin Monthly, Austin Woman and Chickstermag.com. Kelly has a master’s degree in Creative Writing from the University of North Texas in Denton and a bachelor’s in English from the University of Texas at Austin.

MA in English from the University of Texas Austin and an BA in German and Psychology from the University of Colorado Boulder. Member of Society of Technical Communicators and the Austin Writers' League. Allison has worked as a freelance technical writer for Emerson, Inc. and as a trainer for Samsung Electronics. She holds an ESL certification from the Royal Society of Arts, Cambridge, England and put it to good use, traveling and living abroad for six years. She received a Fulbright stipend to teach English at the largest technical college in Europe (HTL Moedling, Austria) and taught English on the Japanese Exchange and Teaching Program (Gero-cho, Japan).

Founder of ACC's Technical Communications Program in 1984, Associate Fellow of the Society for Technical Communication, active member of the Council of Programs in Technical and Scientific Communication and of the Association of Teachers of Technical Writing, winner of Jay Gould Award (STC) and the Minnie Stevens Piper Professorship, co-editor of Foundations for Teaching Technical Communication: Theory, Practice, and Program Design (Ablex, 1999), co-author Technical English (Longman, 2000), and active consultant in the areas of technical communication, adult learning, and the teaching of writing. (Dr. Staples stepped down from her coordinator role in the ACC program August 2001.)