Business & Technical Communication Program: Faculty

Adjunct BTCM faculty do not necessarily teach every semester. The following is a general listing of individuals who have recently taught in the ACC Business & Technical Communications program. If you are interested in teaching business and technical communication courses at ACC, contact David McMurrey, department head. (Be aware that ACC's accreditation agency requires that only people with degrees in English, Rhetoric & Composition, or Technical Communication can teach in this program.)

David A. McMurrey, Ph.D., Department Chair

Eleven years at IBM Corporation as editor and writer; co-author (with David Beer, Department of Electrical and Computer Engineering, University of Texas Austin) of Guide to Writing as an Engineer (Wiley, 1997); author of Process in Technical Writing (Macmillan, 1988); author of Power Tools for Technical Communication (Harcourt, 2001); author of Writing Handbook for Engineers (Thomson Engineering, 2007); developer of online courses for ACC, TCEQ, and other organizations; trainer for Texas Department of Assistive & Rehabilitative Services, Samsung Austin Semiconductor, Texas Natural Resource Conservation Commission, Wayne Dresser Corporation, Texas Department of Human Services, Tivoli Systems, U. S. Department of Agriculture, Texas Bureau of Radiation Control; contract editing and writing with Dell and Tivoli. (Assumed duties as program coordinator August 2001.) (Visit his website.)

Allison Teegardin

Social media can best be described as an online storytelling platform. When done correctly, brands and professionals can effectively publish their story online through numerous platforms to reach audiences worldwide. Professor Allison Teegardin teaches students how to craft their story and tell their story online.

Working as a writer for more than 10 years, Allison is skilled in writing for various industries. Her professional experience includes brand management, digital marketing, storytelling and content editing.

Community Service

Allison serves as a social media content volunteer for the Austin Animal Center where she helps create and share content furthering the center's mission and goals.

Allison is an ambassador for the Greater Austin Chamber of Commerce and has served on the communications committee and the social media committee.

Connect with Professor Teegardin


Read more about Allison Teegardin.

Allison Trahan

MA in English from the University of Texas Austin and an BA in German and Psychology from the University of Colorado Boulder. Member of Society of Technical Communicators and the Austin Writers' League. Allison has worked as a freelance technical writer for Emerson, Inc. and as a trainer for Samsung Electronics. She holds an ESL certification from the Royal Society of Arts, Cambridge, England and put it to good use, traveling and living abroad for six years. She received a Fulbright stipend to teach English at the largest technical college in Europe (HTL Moedling, Austria) and taught English on the Japanese Exchange and Teaching Program (Gero-cho, Japan).

Allyson Whipple

Allyson Whipple holds a B.A. in English from Kenyon College, and an M.A. in English from Case Western Reserve University. She is the director of the Austin Feminist Poetry Festival and the author if the poetry chapbook We're Smaller Than We Think We Are (Finishing Line Press, 2013). Allyson has been teaching and tutoring since 2005. In her spare time, she is pursuing a black belt in Kung Fu.

Ana Mejia-Dietche

Ana graduated from Yale College with a degree in English Language and Literature and later earned her law degree at the Columbus School of Law at Catholic University in Washington, D.C. Ana is licensed to practice law by the State Bar of Texas (Active Status), Maryland State Bar (Inactive Status) and District of Columbia Bar (Inactive Status). Ana’s experience spans employment as an attorney for the National Institutes of Health and over six years as a program attorney with the State Bar of Texas’ Professional Development Program. She enjoyed community outreach roles for various employers including the National Treasury Employee’s Union and Congressman Lloyd Doggett. Most of her work involved some level of interaction with state and federal agencies.

Ana recently left Austin Community College’s grant development department to serve as the Director of the Health Industry Steering Committee at the Skillpoint Alliance. Her volunteer work includes service on the boards of the Women’s Advocacy Project, Lone Star Girl Scout Council and Austin Free-Net. We are lucky to have her teaching ETWR 1376 at Austin Community College.

Beth Strout

MA from UNT and has taught Writing, Developmental Writing, and Technical Writing at San Diego State University and National University. Beth works as a freelance writer, technical writer, and editor and, like many English-major types who try to support themselves as freelancers, has worked on a wide range of mostly unrelated projects. A regular contributor to the Utne-award-winning BrainChild magazine, Beth has written everything from advertizing copy to technical instruction manuals to travel literature for people who travel with their dogs. Several full-text versions of her essays are available online for the intrepid Google searcher. (Visit her website.)

David Pruett, Ph.D.

Technical writer and editor for an engineering company for several years before grad school. While earning an M.A. and a Ph.D., he taught freshman composition and technical writing courses at Texas A&M for 10 years. With C. Jan Swearingen, he co-authored "Language Diversity and the Classroom: Problems and Prospects, a Bibliography" (in Language Diversity in the Classroom: From Intention to Practice, ed. Geneva Smitherman and Victor Villanueva, 2003) and co-edited Rhetoric, the Polis, and the Global Village: Selected Papers from the 1998 Thirtieth Anniversary Rhetoric Society of America Conference(1999). He has also published reviews in several journals. His degrees are in English, with extensive coursework in rhetoric and linguistics.

Dawn Haley-Woodard, B.A., M.M.

Dawn provides instruction to students in both classroom lecture and distance learning formats in the Business Studies Division at Austin Community College. Passionate about entrepreneurship, motivational leadership and effective communication tools, she teaches in both the Business Management and Business & Technical Communication instructional departments.

Special achievements:
  • 2013 - The distinguished NISOD (National Institute for Staff and Organizational Development) Excellence Award - which emphasizes the importance of teaching and leadership excellence.
  • 2012 - The National Society of Leadership & Success presented Dawn the Excellence in Teaching Award – an award to recognize teaching with passion, inspiring students beyond the classroom, demonstrating dedication to developing students beyond academic qualifications, and making a positive difference in the lives of students.
  • 2011 - Austin Community College's Student Success Award – an honor awarded annually to an individual whose exceptional actions have encouraged and assured success for students who faced major challenges in pursuing their educational careers – challenges related to financial issues, accessibility issues, disability issues, family issues, or any other significant barriers community college students often face.
  • 2010 - Research Grant recipient from Austin Community College's (ACC) Instructional Development department in 2010. This grant was the first at ACC to study incorporating Social Networking Sites (SNSs) into both classroom and distance learning methodology. The results of the study were so exceptional that Dawn has continued to utilize SNSs as part of the curriculum in each course that she teaches.
Jointly employed at Austin Community College as a College Associate with efforts focused on Student Life's Communication program studying Best Practices and collaborating with the Student Life Leadership Team on special projects designed to elevate student success at ACC.

Also a successful realtor, Dawn specializes in residential Investments: market analysis, cash flow generation, and portfolio management. She is a multi-year, multi-million dollar real estate business generator and has created several successful entreprenuerial ventures over the past decade in the fields of real estate, property management, scholastic achievement, leadership and professional development. Degrees:
  • Master of Management degree from University of Phoenix
  • Bachelor of Business Administration in Management from Texas State University
  • Associates degree in Applied Science in Business & Technical Communication
  • Human Resources Certification from Duke University

Emmelyn Wang

Ms. Wang has lived and worked in Silicon Hills/Austin for the past 12+ years at companies including IBM and SMSC. She studied at The University of Texas; While earning her M.A. with a Major in Technical Communication from Texas State University, she researched and specialized in international and cross-cultural technical communication. She also champions usability and accessibility best practices and teaches technical communication at the college level. She regularly mentors junior college students and professionals interested in technical communication careers. She has also served as Director of Programs and Education with the Austin and satellite San Antonio chapters of the Society for Technical Communication. Ms. Wang's current role at a private software company includes spearheading efforts for design, creation and, care of content for information development, marketing, and public relations. Emmelyn regularly consults as a content strategist and moderator for technology websites.

Jacqueline Childress, J.D.

Jacqueline Childress received her B.A. with Honors from the University of Texas at Austin. She later received her J.D. from Chicago-Kent College of Law with a certificate in International and Comparative Law. This was followed by a Certificate in Mediation from the University of Texas School of Law. Thereafter, she received her Certification in Family Law Mediation from the Dispute Resolution Center here in Austin. She has acted as a Mediation Coach with the University of Texas School of Law Center for Public Policy Dispute Resolution. She has mediated numerous consumer and family cases in Spanish and English.

Janet S. Underwood

Janet Underwood graduated from the University of Northern Colorado with a degree in English Education. In her career, she's worked as a teacher, a journalist, an editor, a technical writer, and a technical trainer. She's been focusing on technical writing and training for more than 20 years. She has developed technical documentation for major corporations in the computer, information technology, telecommunications, financial, and medical industries, as well as for government agencies such as the U.S. Army and NASA. She also has written three books: Mastering the Basics (and more) of Adobe FrameMaker 10 (WordWorx 2011), Introduction to Adobe FrameMaker 9 for Windows (CreateSpace 2010), and Your Freelance Writing Business (CreateSpace 2011).

J. D. Williams

After ten years as a newspaper reporter, page designer, and editor, J.D. Williams earned a Master of Arts in Technical Communication from Texas Tech University. His technical writing experience includes creating and teaching others how to develop online help systems. Mr. Williams has created documentation for user and technical audiences to support a variety of software applications. His experience includes the creation of dynamic web applications using XML and SQL databases.

Jill Brockmann

Jill is an award-winning Adjunct Associate Professor at Austin Community College (ACC) and co-creator of the Social Media Communication Associate Degree program at ACC. She was awarded the ACC Teaching Excellence Award 2013 for Adjunct Faculty (ACC Adjunct Faculty of the Year) and is a 2013 National Institute for Staff and Organizational Development (NISOD) Excellence Award winner. She was deemed Outstanding Adjunct Faculty of the Year for the Business Studies Division at Austin Community College in 2013. She also received the Excellence in Teaching Award from Sigma Alpha Pi in 2012.

She created and teaches three certificates for Social Media Strategies and Analysis for Medgar Evers College Adult & Continuing Education, of The City University of New York.

In March 2013, Jill was a guest of Gitte Nielsen, President of Aarhus Business College (ABC), in Aarhus, Denmark. Her lectures focused on integrating social media in to the college curriculum and her "students" were ABC Faculty. While in Denmark, she also presented to faculty at another college and built the foundation of cross-cultural education collaboration with Business Academy Aarhus (BAA).

She has a degree in Technical Communication and is a contributing author of A Guide to Writing as an Engineer, Fourth Edition (Wiley 2013), where her writing focuses on the fundamentals of building a cohesive online reputation as an engineer by using social media platforms. She is an acknowledged contributor to the best-selling book, The Zen of Social Media Marketing, (BenBellaBooks 2013) by Shama Kabani, where she compiled a chapter focused on relevant questions about social media strategies for business.

Brockmann is the creator and instructor of the Social Media Certificate Program for the Texas Association of Nonprofit Organizations. She is also a faculty member of the Certificate of Nonprofit Leadership Management program at the Center for Community-Based and Nonprofit Organizations in Austin, Texas.

Kathie Goldsmith

Kathie Goldsmith graduated from the University of Texas in Austin with a BA in Geography and Natural Resources Management and a Master of Applied Geography in Environmental Science Management from Southwest Texas State University in San Marcos, Texas (now Texas State University). After spending 10 years in technical writing, she returned to Austin Community College to her an AAS in Technical Writing: Social Media.

In her career, she has worked as a wildlife biologist, a project manager of government projects, and a writer and editor for public and private entities in the fields of the environment, transportation, energy, and flood control projects.

She has written documents for government agencies such as the Federal Highways Administration, Texas Department of Aging and Disability Services, Texas Department of Housing and Community Affairs, Texas Department of Transportation, U.S. Army Corps of Engineers, and the U.S. Veterans Administration.

In 2007, she started her own business as a technical writer of research papers that specialize in satisfying required governmental mandates for the creation of HUD-funded residential developments and Medicaid-sponsored nursing homes.

Kathie is an amateur musician, backyard farmer, and Girl Scout leader who enjoys cooking, animal husbandry, beekeeping, and learning new crafts. She enjoys writing about these things in her blog.

Kathleen Shapley, Ph.D.

Kathleen Shapley earned her Ph.D. in English from UT Austin. She has taught academic writing at UT Austin and St. Edward's University. Kathleen also holds a J.D. from the University of Virginia School of Law, and worked in New York City for several years at both a large law firm and a small nonprofit organization.

Kristi Gedeon

Kristi Gedeon received her MFA degree from Bennington College in Bennington, Vermont. She teaches English Composition I and II, British Literature I and II, and Technical Writing at Austin Community College. She has also taught Creative Writing at the Fredericksburg Education Center. Kristi works as a fiction writer, a freelance writer, and a mentor for students struggling with school-related assignments. Having published numerous short stories in literary magazines around the world, Kristi has been writing for over ten years. She has won short story contests and received awards for her work. Kristi teaches Technical Writing at the new Hill Country University campus in Fredericksburg, Texas.

Mark Fullmer

John Mark Fullmer was born in Los Angeles, but has lived in Boston, Brooklyn, New Orleans, New Mexico, Oxford, and the Philippines. He holds a B.A. in music (University of Southern California, 2002) and M.A. in English (Boston College, 2006) and has taught communication courses nationally and abroad. His right brain has written a short story collection (2008), poetry collection (2009), and interactive game novel (2010). His left coded the open source grammar checker and the language corpus From 2010-2012 he served as a Peace Corps volunteer in the Philippines, where he trained teachers and worked in community development.

Mark Steinbach

Mark Steinbach is an attorney in the Austin area. He practices mainly in administrative and environmental law. Before becoming an attorney, Mark taught English composition courses at Cy-Fair College in Cypress, Texas. Mark received a B.A. from Texas A&M University, an M.A. from Purdue University, and J.D. from the University of Houston Law Center.

Michael Finney

Michael Finney’s experience in technical communications includes 5 years at the American Botanical Council as managing editor of HerbalGram and 7 years at the Los Alamos National Laboratory as managing editor of BITS. Michael has edited hundreds of articles for publication while collaborating with engineers, executives, and researchers in fields such as computer science and botanical research. As an experienced managing editor, Michael has worked extensively with designers, illustrators, and photographers to promote best practices in document design. While earning an M.A. in English, he taught composition and technical writing courses at Oklahoma State University. Michael currently teaches technical communication courses at Austin Community College.

Mindy F. Reed, MLIS, MA

Holds a Master of Library and Information Science degree from the University of Texas at Austin, a Master of Liberal Arts degree in Humanities from Southern Methodist University and Baker University, and a Bachelor of Arts degree in English and Business from Kansas State University. Owner of The Authors' Assistant, which provides, editing, proof reading and indexing services to authors and publishers. Works part-time as a reference librarian. Former-director of Procurement and Marketing for Dell Computer Corporation and Director of Corporate Re-engineering for Compaq Computer Corporation. Member of the American Society of Indexers, Women in Scholarly Publishing, the Small Press, Artists and Writers Network (SPAWN), the American Book Cooperative, and the Writers' League of Texas. Certified trainer for the National Coalition Building Institute (NCBI). For the last ten years, facilitator for Writing From the Heart, a writing collective here in Austin. (Visit her website.)

Neerja Kapoor

Neerja Kapoor has an M.A. in Technical Communication from Texas Tech University and a B.A. in English from the University of Houston. She has more than 10 years of industry experience as a technical writer. She is currently a senior writer at a tech company in Austin. Previously, Neerja taught courses in English composition and localization.

Sarah McNeely

Sarah McNeely holds an MA in Technical Communication from Texas State University-San Marcos. Sarah has worked in the Austin area in the healthcare industry and as a technical writer at Dell, and currently works as an Information Architect for Attendee Management in Wimberley, where she develops and manages websites for clients including Genentech, Dell, and CUNA Mutual. As a freelance writer, she has contributed articles on technology and information management to trade magazines and has undertaken several interesting research projects, including working as a research assistant on a biography of Willie Nelson (forthcoming from Little, Brown, and Co). Sarah's scholarly and research interests include the history of technical communication, gender differences in workplace communication, and nineteenth-century instructive literature (manuals, cookbooks, conduct books, medical texts, and magazines) for women, and has presented her academic work on these topics at the Conference on College Composition and Communication and the Modern Language Association Convention.

Scott Mogull

Received a Master's degree in Technical Communication from The University of Washington and a second Master's degree in Microbiology from The University of Texas at Austin. Currently employed in the biotech industry as a product manager and teaches at ACC in the Biology and Technical Communication Departments. Previous positions within the biotech industry include technical communication consultant and coordinator of global technical information.

Theresa Mooney

After securing a doctoral degree in Modern Literature from Tulane University, Theresa Mooney has worked in educational and industrial settings for more than twenty-five years. During one decade, she routinely juggled teaching and administrative roles while serving as Loyola University New Orleans' s Assistant Director of Writing Across the Curriculum and teaching Business Communication, Management Communication, English Composition, and Modern Literature at both Loyola and Tulane. During this time, she also drank lots of N'Awlins coffee. Joining ACC in January 2005, as Learning Labs Manager at the EVC campus, she has also taught part-time with Communications since fall 2006. Both her juggling experience and her coffee capacity now serve her well in her dual roles with ACC.

Travis Mann

Travis Mann received his Master's Degree in Rhetoric and Composition from Texas Christian University in 2006. He has more than 20 years of experience writing fundraising proposals for higher education and nonprofits as well as extensive experience working with technical communications and marketing projects for the medical and pharmaceutical industries. Travis' teaching experience covers almost 10 years, with a full time position at Texas Christian University, and positions at Tarrant County College and Austin Community College.

Vickey Morrow

Vickey Morrow holds a bachelor's and master's degree in English from the University of Texas at San Antonio. She also holds an associate's degree in business management from Austin Community College. Vickey has worked in the technical writing industry for over 20 years, and is currently a lead information developer at a software company in Austin. She has worked with SGML and XML for over a decade, with a focus on information architecture, design, and modeling. She has created online help and user guides for a wide range of software applications, including scientific research software, insurance applications, mainframe products, and database utilities.

Wayne M. Butler, Ph.D.

Earned his Ph.D. in English Education, with an emphasis on rhetoric and technology, from U.T Austin. Has taught academic writing, computers and writing, and technical communications at The University of Texas, The University of Michigan, and Texas Tech University. Co-authored Writing the Information Superhighway (Allyn and Bacon, 1997) with William Condon. Served as a founding member, corporate manager, chief operations officer and then CEO of The Daedalus Group, Inc., an educational software firm that pioneered the use of LAN and Internet technologies to support collaborative learning and the writing process. Currently serves as College Curriculum Supervisor at the University of Texas at Austin Distance Education Center where he heads up efforts to build online distance education courses.

Katherine Staples, Ph.D., Former Program Coordinator

Founder of ACC's Technical Communications Program in 1984, Associate Fellow of the Society for Technical Communication, active member of the Council of Programs in Technical and Scientific Communication and of the Association of Teachers of Technical Writing, winner of Jay Gould Award (STC) and the Minnie Stevens Piper Professorship, co-editor of Foundations for Teaching Technical Communication: Theory, Practice, and Program Design (Ablex, 1999), co-author Technical English (Longman, 2000), and active consultant in the areas of technical communication, adult learning, and the teaching of writing. (Dr. Staples stepped down from her coordinator role in the ACC program August 2001.)

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