• Written, Oral & Visual Communication
• Technology Skills
• Critical Thinking

• Audience: Identifies audience characteristics and writes the instructions accordingly.
• Writing style: Employs appropriate writing style, given audience and purpose as well as correct use of conventions of formal standard written English.
• Headings: Uses headings effectively and according to the guidelines.
• Vertical lists: Uses vertical lists effectively and according to the guidelines.
• Notices: Uses notices effectively and according to the guidelines.
• Tables and graphics: Uses tables and graphics effectively and according to the guidelines.

• Be able to analyze an audience, both domestic and international, and write effective technical and business documents for that audience.
• Employ the appropriate aims of discourse in technical and business contexts: primarily, expository and persuasive. Use the appropriate modes of discourse accordingly the situation, audience, and document genre.
• Write a satisfactory application letter and resume and critically evaluate those others.
• Write a satisfactory set of instructions that use headings, lists, illustrations, and notices competently. Review for terminology, color, and graphics issues that would cause comprehension problems for international users. Critically evaluate a selection of instructions.
• Write a proposal that satisfactorily works as a proposal and that provides adequate detail about your final technical-report project. Critically evaluate a selection of proposals.
• Write a satisfactorily recommendation that uses sources of information and documents them properly and that includes tables, charts, or graphs. Critically evaluate a selection of recommendation reports.
• Write a complaint letter that calmly and professionally requests compensation for a bad product or service and that is well-designed as a business letter.
• Present a satisfactory oral reports either summarizing the proposal, progress report, or recommendation report, or demonstrating the instructions. Peer-evaluate the oral presentations of others in the class.
• Research and critically evaluate external-information resources for technical documents.
• Write a satisfactory formal technical report that focuses on a specific real or real-life situation requiring a report, that addresses a real or realistic audience's needs and background, that is properly structured with the standard front and back matter, that uses page format as covered in this course, that uses borrowed information that is properly documented, that is nicely produced and bound, and that contains good technical writing.
• Working successfully in teams, plan, research, write, and revise a researched technical document such as a report or white paper.
• Develop a portfolio of written projects over the semester, continuously adding to and finetuning the portfolio, with an objective of using the portfolio not just for a final grade but for employment interviews.

Incomplete Policy: An incomplete (I) will be granted to a student in rare circumstances. Generally, to receive a grade of I, a student must have completed all examinations and assignments to date, be passing, and have personal circumstances that prevent course completion that occur after the deadline to withdraw with a grade of W.

Attendance Policy: All students are expected to attend classes. Non-attendance will have an impact on the student’s grade.

Withdrawal Policy: It is the student’s responsibility to withdraw from a course. Instructors are allowed to withdraw students but students must not rely on their instructor to withdraw them if they wish to withdraw.

Austin Community College policies for Academic Freedom, Scholastic Dishonesty, Student Discipline, and Students with Disabilities are as follows:

Academic Freedom Statement: Each student is strongly encouraged to participate in class. In any classroom situation that includes discussion and critical thinking, there are bound to be many differing viewpoints. These differences enhance the learning experience and create an atmosphere where students and instructors alike will be encouraged to think and learn. On sensitive and volatile topics, students may sometimes disagree not only with each other but also with the instructor. It is expected that faculty and students will respect the views of others when expressed in classroom discussions.

Scholastic Dishonesty Statement: Acts prohibited by the College for which discipline may be administered include scholastic dishonesty, including but not limited to cheating on an exam or quiz, plagiarizing, and unauthorized collaboration with another in preparing outside work. Academic work submitted by students shall be the result of their thought, research or self-expression. Academic work is defined as, but not limited to tests, quizzes, whether taken electronically or on paper; projects, either individual or group; classroom presentations, and homework. (See the Student Handbook.) Penalties for scholastic dishonesty will depend upon the nature of the violation and may range from lowering a grade on one assignment to an F in the course and/or expulsion from this institution.

Student Discipline Statement: Classroom behavior should support and enhance learning. Behavior that disrupts the learning process will be dealt with appropriately, which may include having the student leave class for the rest of that day. In serious cases, disruptive behavior may lead to a student being withdrawn from the class. ACC's policy on student discipline can be found in the Student Handbook.

Students with Disabilities Statement: Each ACC campus offers support services for students with documented physical or psychological disabilities. Students with disabilities must request reasonable accommodations through the Office for Students with Disabilities on the campus where they expect to take the majority of their classes. Students are encouraged to do this three weeks before the start of the semester. (See the Student Handbook.)