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Austin Community College
9101 Tuscany Way
Austin, Texas 78754
512.223.7000
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Cisco Phone Issues

An upgrade to the college's phone infrastructure was implemented in December. Most phones were able to upgrade without issue. However, some Cisco 7941 and 7961 phones are currently having the following issues:

- Call log not displaying activity

- Corporate Directory not available

- Ringtones changed / not appearing

Below is a PDF document with a fix for this issue. NOTE: this fix only applies to Cisco 7941 and Cisco 7961 phones.

Deleting the Trust List.pdf

New 737 Area Code and Dialing Procedures

Why do we need a new area code?
The 512 area code is expected to be exhausted near the end of 2013. Afterwards, new phone numbers in the 512 service area will be assigned a 737 area code.

Who will be affected?
Bastrop, Blanco, Burleson, Burnet, Caldwell, Comal, Coryell, Hays, Lampasas, Llano, Milam, Mills, Travis and Williamson counties.

How do I complete a local call?
Anyone in the 512 or 737 area codes will be required to dial a 10-digit number.
Example: Area Code + Phone Number
There will be a grace period from December 1, 2012 to June 1, 2013 which will allow a 7-digit local number to dial correctly.
NOTE: Phone calls originating from any ACC phone must have a ‘9’ dialed first in order to dial out.

How do I make a long distance call?
Long distance calling will not be altered. An 11-digit number will still be used.
Example: 1 + Area Code + Phone Number
NOTE: Phone calls originating from any ACC phone must have a ‘9’ dialed first in order to dial out.

What does my department have to do to prepare for this change?
The following devices will need to be reprogrammed in order to use the new phone number format:
- Fax Machines
- Dial-up Modems
- Alarm System Auto Dialers
- Speed Dials
- Call Forwarding Features
Also, make sure to update any contact numbers listed in publicly-available locations (business cards, websites, directories, etc.).

Can I still dial 5-digits to make Intercampus calls?
Yes. At this time, ACC campuses will continue using 5-digit extensions.

Who do I call if I’m having problems or have a question about the new overlay?
Contact your local telephone provider for any personal equipment questions or the ACC Helpdesk for any ACC-related devices.

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