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Austin Community College
9101 Tuscany Way
Austin, Texas 78754
512.223.7000
Telephone Trouble Report Procedure
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What to do if your phone goes dead:

You can fill out the Telephone Trouble Report form 

Or you call the Helpdesk 223-HELP (223-4357) and provide the following:

  • Contact Person
  • Name
  • Contact Phone
  • Number
  • Dead Phone
  • Campus
  • Department
  • Room Number

How long does it take:

Dead phone problems:

Dead phones are treated as a priority and in most cases the problem will be resolved the same day as reported.

All other telephone services:

Most services are performed within 5 working days, with the exception of peak times (beginning of semesters) which may take longer.

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