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Austin Community College
9101 Tuscany Way
Austin, Texas 78754
512.223.7000
WebEx - Online Collaboration for Faculty & Staff
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Austin Community College is now leveraging the power of WebEx! This includes Meeting Center, Support Center, Training Center and Event Center.

To request a WebEx account, go to:

http://austincc.webex.com

Click on "Host Log In", then click "Sign Up" and fill out the form. Make sure to fill out the "Username" field with either your ACC eID or ACC email (everything before the @ symbol) in order to not use another person's login.

After approval, you will receive an email with a link to activate your account and a temporary password. The email expires within three days, so make sure to click the link and change your password.

CISCO WEBEX AND WEBEX CONNECT TRAINING

Before contacting ACCNet Services or the WebEx Corporate Support team, visit the Cisco WebEx University website. You can find valuable videos and topic walkthroughs for all aspects of both WebEx and WebEx Connect and also create a personalized training path based on your use of the programs.

To learn more about how to use WebEx and WebEx Connect to their full potential, click the link below:

http://university.webex.com/training/student/content/welcome.do

TECHNICAL SUPPORT AND CUSTOMER SERVICE

For general account or technical related questions, please visit the online portal at http://support.webex.com or contact the WebEx Corporate Support Team at 866-863-3903 or +1-916-851-8578.  For urgent technical assistance, please call the Technical Support Team at 866-229-3239 or +1-408-435-7088, 24 hours a day 7 days a week.

SETTING UP THE MEETING MANAGER

If this is your first time using the Meeting Center, you must first set up the Meeting Manager on your computer. This is a one-time setup and will take just a few minutes.
 
To set up the Meeting Manager on a computer running Windows OS, click New User? on the navigation bar, then follow the setup prompts.
 
For setting up the Meeting Manager on a computer running on Mac, Linux or Solaris OS, detailed instructions are available on the WebEx support site, Click Assistance on the navigation bar, then click Support.

GET STARTED NOW!

You are now ready to host your own online meetings! For more efficient meetings, please take some time to become familiar with the Meeting Center features and functionality.

1. Review the online Help. To open Help, click Assistance on the navigation bar, then click Help.

2. Practice using the features described in the online Help..

3. Start an instant meeting: on the navigation bar, click Host a Meeting, then click Instant Meeting. Specify a meeting topic, then click Start Meeting.

We are happy to have you as a new user and look forward to working with you.
If you have any questions or concerns, please feel free to contact us at your convenience.
 
WebEx Customer Services
866-863-3903 / +1-916-851-8578
http://support.webex.com

FAQs

How can I allow others to schedule meetings on my behalf?

To let others schedule meetings for you using your name, log into your WebEx account, then click on "My WebEx" (at the top of the screen), then "My Profile" (on the left of the screen). Scroll down to the "Session Options" section and either enter in the user's email address or click on the "Select From Host List..." button and choose their email from the list. Once the selected person starts to create a new meeting, they will need to click on "Advanced Scheduler" and choose the name of the person in the "Schedule for:" drop-down box.

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