ACC OneCard: Questions & Answers

Why haven’t I received my ACC OneCard?

To ensure your ACC OneCard is delivered promptly, verify that ACC has your correct mailing address. If your mailing address is correct and you believe you should have received your ACC OneCard, contact any campus Admissions and Records Office.

What is HigherOne?

HigherOne is a financial services company focused solely on higher education to bring a new method for receiving your refunds.

How can I find out more?

Visit the ACC OneCard or HigherOne websites to learn more about your OneCard or HigherOne.

What if I lost my ACC OneCard?

If your card has been activated

  • Log in to your ACC OneCard account to report your lost card and request a replacement. You will be assessed a replacement fee by HigherOne.

If you card has not been activated