Established the 3Cs Cross-Functional Planning Team to develop 3Cs tools and resources for ACC employees, including articulating definitions of collaboration, connection, and caring.
Hosted employee roundtable discussions and provided opportunities to hear from employees across the college on how to define the 3Cs and enhance the work culture.
With employee input, established the 3Cs definitions of collaboration, connection, and caring.
COMMUNICATIONS
Improved emergency notifications, enhancing the college's ability to reach all stakeholders with vital information during events like the COVID-19 pandemic and Winter Storm "Uri."
Expanded Chancellor's communications to include regular updates to the Board of Trustees, employees, and students.
Launched Campus Conversations with the Chancellor series (live-streamed and aired on ACCTV) with 10 virtual conversations averaging 300 participants, including three focused on the 3Cs in Fall 2020, Spring 2021, and Summer 2021.
Designed and launched the employee "Info Hub" for easy access to relevant college news and information.
Established a Cross-College Communications Team to prioritize collegewide communications, improve channels, and increase communications within and among divisions of the college.
Launched MyACC student and employee portals to improve access to academic and business systems and work-related information.
Expanded the FacStaff Digest e-newsletter and social media channels (Facebook and Twitter) to increase the flow of information.
HUMAN RESOURCES
Set 2021-22 training targets: 100% of administrators, 50% managers, and 25% employees. In 2020-21, 67 administrators and 52 managers received training.
Assisted the Administrative Services Council (ASC) in revising the employee complaint and grievance process.
Developed process for upward feedback of supervisors. This work remains ongoing.
Implemented a virtual wellness program.
Expanded access to mental health resources.
SURVEYS & RESULTS
Designed and implemented the Employee Climate "Check-In" Survey in Spring 2021.
Employee satisfaction with college communication increased from 3.2 to 3.7 within a year, surpassing the target of 3.5 on a scale of 1-5.
The highest area of improvement is "I feel that college decisions are communicated in an accurate and timely manner," from 2.92 to 3.67.
Highest overall were: "During emergencies or times of crisis, I receive appropriate safety information," 4.27; "I have access to ACC news and information I need to do my work effectively," 4.06; and "I feel my supervisor shares information about college initiatives with me on a regular basis," 4.01.
2021-22 Next Steps
Create a 3Cs website and share definitions.
Promote and conduct the biennial Employee Climate Survey.
Reach professional development/training targets for administrators (100%), managers (50%), and employees (25%).
Strengthen connections between a 3Cs work culture and student satisfaction/success.
Complete the design and implement the process for upward feedback of supervisors.
Design a 3Cs orientation for new supervisors and employees.
Implement the complaint and grievance administrative rule and guidelines as approved by ASC.
Create and promote effective communications tools, resources, and information sessions.