The Austin Community College Student Services Help Desk is here to answer your questions. As a division of Student Affairs, the knowledgeable Student Services Help Desk staff can ease your transition into ACC. We are available by chat, email, or phone. We are your first point of contact for Admissions and Records, Student Accounting [Bill 2 Pay (B2P)], Financial Aid, Distance Education, registration, and 1098t related questions. Our goal is your success!
Please note that call volume is extremely high during registration. You may wish to try us by chat or email first.
If you are trying to reach us outside business hours, feel free to submit a request form. We’ll respond the next business day.
Submit Request Form
You may find the solution in the following information, which outlines the top reasons students need assistance.
To claim your ACCMail, follow these steps:
To reset your ACCMail password, follow these steps:
To order an official transcript, go to Online Services and follow these steps:
Note: On the Transcript Order Detail page DO NOT select the top left box and instead select submit request on the bottom left and submit once again. Transcript orders are processed within one business day of an online order.
To view your unofficial transcript, go to Online Services and follow these steps:
To register for classes at ACC, go to Self-Service and follow these steps: