Welcome to the Student Services Help Desk

The Austin Community College Student Services Help Desk is here to answer your questions. As a division of Student Affairs, the knowledgeable Student Services Help Desk staff can ease your transition into ACC. We are available by chat, email, or phone. We are your first point of contact for Admissions and Records, Student Accounting [Bill 2 Pay (B2P)], Financial Aid, Distance Education, registration, and 1098t related questions. Our goal is your success!

Please note that call volume is extremely high during registration. You may wish to try us by chat or email first.

How Do I Get Help?

After-Hours Requests

If you are trying to reach us outside business hours, feel free to submit a request form. We’ll respond the next business day.

Submit Request Form

Frequently Asked Questions

You may find the solution in the following information, which outlines the top reasons students need assistance.

  • How can I meet with an advisor?
  • How do I find my ACCeID or reset my ACCeID password
  • How do I claim my ACCMail account or reset my ACCMail password?

    • To claim your ACCMail, follow these steps:

      1. Go to the ACCMail Activation & Login Assistance webpage, click “Activate ACCmail.”
      2. Enter your ACCeID and ACCeID password to login.
      3. Confirm your ACCMail account in the dropdown window. Click Submit. 
        Note: if your account is not found, check back after 24 hours. If after 24 hours it is still unavailable, call 512-223-INFO (4636) for assistance.
      4. You will be directed to a page to set and confirm your ACCMail password. (It must contain at least 8 characters and include a number.
      5. After setting and confirming your password, click Submit. You now may log in to your ACCMail account powered by Google.

      To reset your ACCMail password, follow these steps:

      1. Go to ACCMail Activation & Login Assistance webpage.
      2. Under “returning users,” click Get ACCMail Login Assistance.
      3. Enter your ACCeID and ACCeID password to login.
      4. Select your ACCMail student account in the dropdown window. Click Submit.
      5. Set and confirm ACCMail password. (It must contain at least 8 characters and include a number.)
      6. After setting and confirming your password, click Submit. Your new password is now reset.
  • How do I order or view a transcript?

    • To order an official transcript, go to Online Services and follow these steps:

      1. Select Student Login, then click Log In on the right (top or bottom).
      2. Log in with your ACCeID and password.
      3. Click on the blue picture that says Current Students.
      4. On the right side under Academic Profile, select Transcript Order.
      5. Select Send as Soon as Possible.
      6. Choose Option 1 or Option 2.
        1. Option 1 is a list of Texas institutions that use the same electronic transmission server as ACC, which is SPEEDE. To use Option 1, select Option 1 and click Submit to view the list. Select the school and Submit once again.
        2. Option 2 is delivered by USPS mail. To use Option 2, type in the recipient and address information and select Submit.

      Note: On the Transcript Order Detail page DO NOT select the top left box and instead select submit request on the bottom left and submit once again. Transcript orders are processed within one business day of an online order.

       To view your unofficial transcript, go to Online Services and follow these steps:

      1. Select Student Login, then click Log In on the right (top or bottom).
      2. Log in with your ACCeID and password.
      3. Click the blue picture that says Current Students.
      4. On the right side under Academic Profile, select Unofficial Transcript.
  • How do I find registration instructions?

    • To register for classes at ACC, go to Self-Service and follow these steps:

      1. Enter your ACCeID and password and click Sign In.
      2. Click Student Planning to search for courses, plan, and register.
      3. Click Go to Plan & Schedule.
      4. Search for your class on the top right. For example, "ENGL 1301." Select appropriate filters on the left (such as Credit Summer 2019), and then click View Available Sections.  You can find course information on the course schedule foundhere.
      5. Select Add Section to Schedule, then click Add Section to Section again to confirm. Note: Attempt not to add the entire course, narrow down the search to location and times or Distance Learning.
      6. Click Back to Plan & Schedule and click the right arrow > until the correct term displays. The Planned course will show in a yellow box to the left, click Register. Once registered, the box will turn green.