ACCmail: Questions & Answers

What will my ACCmail email address be?

To claim your ACCmail address, please click on First-Time user from the ACCmail Sign In page.

Do I have to use my ACCmail email address?

All ACC faculty and staff are instructed to communicate with you using your ACCmail account. Actively enrolled students are required to use their ACCmail account while communicating with ACC instructors and ACC staff. ACC will send important information to you at this account. Also, ACC will notify you of any college related emergencies using this account.
If you don't wish to use the, ACCmail powered by Google, web client to read your email, you can configure other email clients to do so. 

Can I use a different email address instead of my ACCmail address?

Students cannot add supplemental email addresses at this time, but have the option to forward their accmail email messages to another email address at their own risk. More Information

I'm concerned about spam, malware, and spyware. Who will be able to email me at my ACCmail email address?

With Google Apps Education edition, you get Gmail's proprietary Spam and virus filtering. For more information, please follow this link.

I can’t remember my ACCmail password

  • Make sure you are typing in your username correctly, in lowercase
  • Make sure you are typing your password exactly as you created it (case sensitive)
  • Go to ACCmail Password Reset to reset your password. You will be required to provide your ACCeID and password.
  • Don’t know your ACCeID and password? Your password will be easy to change through the ACCeID Manager.
  • Still having problems? Contact the Help Center. Your question will be answered during our normal business hours.

Who can I email using my ACCmail address?

There are no restrictions to whom you can send email.

Can I use other email programs to access my ACCmail email?

Yes. You can access your ACCmail account using POP, IMAP, and mobile email programs. See the links below for more information. NOTE: Be sure to use your full email address (username@g.austincc.edu) and use your ACCmail password when setting up the POP or IMAP configuration. You'll need to use your ACCmail password to use POP or IMAP.

If you have not already set your ACCmail password, you can do so here. 

How long do I get to keep my ACCmail email address?

Your ACCmail account is yours to keep for as long as you want it.

Is there a limit to the amount of recipients I can send to or the amount of messages I can send in one day?

In an effort to fight spam and prevent abuse, Google will temporarily disable your account if:

  • You send a message to more than 2000 recipients.
    NOTE: If you use a POP or IMAP client (Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100 people at a time.
  • You send a large number of undeliverable messages

Your account should be re-enabled within 24 hours.

What is the maximum message size I can send?

You can send and receive messages up to 20 megabytes (MB) in size, including attachments. Incoming messages over 20 MB will be returned to the sender without being delivered to you.

I'm a student but also a staff member. Do I get an ACCmail email address?

Yes. All actively enrolled students will receive an ACCmail email account.