Frequently
Asked Questions
What is Google Apps at ACC?
Google Apps at ACC is ACC's installation of Google Apps for Education, a
suite of online software applications that Google offers to educational
institutions and non-profit organizations. The suite includes Gmail (ACCmail),
Web-based word processing, spreadsheet and presentation programs, sharable
calendars, chat, and more. ACCmail
allows you to take advantage of Google’s tools while maintaining an
@g.austincc.edu domain name.
All new students will receive a
Google Apps ACCmail account within 24 hours of becoming “ready to register” for classes.
All former students will receive a
Google Apps ACCmail account within 24 hours of enrolling in a class at ACC.
How do I access my ACC Google Apps (ACCmail) account?
To access your ACCmail account, please log in
to ACC Online Services. From the Student or Continuing Education Menus,
click on ACCmail. Here you will find your ACCmail user name, your initial
password and a link to activate your new ACCmail account.
Which browsers can I use with Google Apps at ACC?
Google recommends that you use
Internet Explorer 7 or Firefox 2 in order to access the latest Google features.
For more information on the web browsers that Google supports, see the Google website.
Note: Using Safari to access your Google Apps at ACC account will create minor
issues. For example, when you log into your ACCmail account, you won't see the
Quick Contacts (chat) box in the left sidebar. If you have a Mac, using the
latest version of Firefox will allow you to see the Quick Contacts box in the
left sidebar of Google Apps Gmail pages. This display issue only affects Google
Apps for Education accounts and not standard Gmail accounts. Google releases
features for its commercial Gmail system before it releases features for Google
Apps for Education. Google does not provide a list of the different features
available in standard accounts and Google Apps for Education.
How do I change my password?
The first
time you log in, you will be required to change your password. PLEASE DO NOT FORGET YOUR NEW PASSWORD
After your
initial login, to change your ACCmail password, please go to Changing Your Password
I can’t remember my ACCmail password
·
Make
sure you are typing in your username correctly, in lowercase
·
Make
sure you are typing your password exactly as you created it (case sensitive)
·
Go
to ACCmail
Password Reset to reset your password. You will be required to provide your ACCeID
and password.
·
Don’t
know your ACCeID and password? Your
password will be easy to change through the ACCeID Manager.
·
Still
having problems? Contact the ACC Student
Helpline Your question will
be answered during our normal business hours.
Why can't I log into my account through the
Google site?
Google Apps at ACC is ACC's installation of the Google
Apps for Education software suite, which Google offers to educational
institutions and non-profit organizations. Because of account customization and
security requirements, users must log in through ACC’s
domain
Why doesn’t my Google Apps at ACC account
have the same applications as my personal Gmail account?
Your Google Apps at ACC account is part of a software
suite called Google Apps for Education, which Google
offers to educational institutions and non-profit organizations. Google decides
which services to include in the Google Apps for Education software suite.
What if I want to use a Google program that
is not offered through Google Apps at ACC?
If you wish to use a
Google program that is not included in Google Apps at ACC, you can use a
personal Gmail account. If you do not have a personal Gmail account, you can
sign up for one at www.google.com.
I still have questions. Where can I get help?
You can find
additional help at:
OR
OR
What will my ACCmail email address be?
To discover your ACCmail address, please log
in to ACC Online Services. From the Student Menu, click on ACCmail. Here you
will find your ACCmail user name, your initial password and a link to activate your new ACCmail account.
Do
I have to use my ACCmail account at ACC?
Yes,
actively enrolled students are required to use their ACCmail account while communicating
with ACC instructors and ACC staff.
If
you don't wish to use the, ACCmail powered by Google, web client to read your
email, you can configure other email clients to do so.
NOTE:
Be sure to use your full
email address (username@g.austincc.edu) when setting up the POP or IMAP configuration, and clear the captcha for your Google Apps
account.
·
For
POP configuration instructions, see Google's website.
·
For
IMAP configuration instructions, see Google's website.
NOTE: You'll need to use your ACCmail password to
use POP or IMAP. If you have not already set your ACCmail password, you can do
so by browsing to Set ACCmail Password. You will have to authenticate yourself by using
your ACCeID and password first. Then you
will be able to set or change your ACCmail password.
I'm concerned about spam, malware, and
spyware. Who will be able to email me at my ACCmail email address?
With
the Google Apps Education edition, you get Gmail's proprietary Spam and virus
filtering. For more information, please navigate to 'http://mail.google.com/mail/help/fightspam/spamexplained.html'.
Who can I email using my ACCmail address?
There are no
restrictions to whom you can send email.
Can I use other email programs to access my ACCmail?
Yes. You can access your ACCmail
account using POP, IMAP, and mobile email programs. See the links below for
more information. When configuring your email program, write your username in
the following format: username@g.austincc.edu and use your ACCmail password.
· For POP configuration
instructions, see Google's website.
· For IMAP
configuration instructions, see Google's website.
· Mobile (web, Blackberry, iPhone)
How long do I get to keep my ACCmail email
address?
Your ACCmail account
is yours to keep for as long as you want it.
Is there a limit to the number of recipients
I can send to?
In an effort to fight spam and prevent abuse,
Google will temporarily disable your account if:
·
You
send a message to more than 2000 recipients.
NOTE: If you use a POP or IMAP client
(Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100
people at a time.
·
You
send a large number of undeliverable messages
Your account should be re-enabled within 24
hours.
What is the maximum message size I can send?
You can send and receive messages up to 20
megabytes (MB) in size, including attachments. Incoming messages
over 20 MB will be returned to the sender without being delivered to you.
I'm a student but also a staff member. Do I
get an ACCmail email address?
Yes. All actively enrolled students will receive an
ACCmail email account.
How do I share documents with students or
others who have Google Apps at ACC accounts?
What can I do with
Google Apps Docs?
You can share
documents, spreadsheets and presentations with anyone who has an ACCmail or
Gmail account by listing the person’s ACCmail or Gmail address in the
Share-This-Document screen. If you enter an email address of someone without an
ACCmail or Gmail account in the Share-This-Document screen, that person will
receive an invitation to create a Gmail account.
If you enter an
@austincc.edu email address for someone who does not have a Google Apps at ACC
(ACCmail) account, that person will receive an error message when attempting to
view the message.
For more information
on what you can do with Google Apps Docs, please see Google Apps Docs Basic Information.
Can
I use a different, personal, email address at ACC?
NO,
students will NOT be able to add supplemental email addresses.