Your people-practices subject matter expert; overseer of formal employee grievances.
Thank you to everyone who came out to meet ACC's inaugural ERO, Kelly Torrico, as she visited all campuses across the district. Kelly was joined by Amanda Dean, ACC Ombudsperson, to share the different ways in which they each serve employees. The spring semester will bring more opportunities to connect with employees. Keep up with the ERO's official newsletter, EROpen Forum to learn more.
Have a concern that you'd like to connect about? Employees and supervisors visit the Employee Relations or Ombudsperson scheduling pages to easily find a time to meet.
Previous EROpen Forum Editions
EROpen Forum | Performance Evaluations
EROpen Forum | Statistics and Training
The Employee Relations Officer role was created in 2022 to invest in the development of faculty and staff, enhance communication across the College, foster trust and consistency in our People practices. The vision of this role is to continue building our culture and value as an employer, and provide feedback how to better serve our mission by offering an employee experience that is positive and progressive.
The Employee Relations Officer serves as a neutral and unbiased thought partner and subject-matter expert on team leadership and supervision, and formal or informal communication pertaining to individual or team performance. The ERO is also responsible for the timely and unbiased resolution of formally filed Employee Grievances.
Feedback for staff and faculty on:
Workshops & Training
Case management of formal employee grievances
Employees can reference the following to have a better understanding of the grievance process:
ACC Administrative Rule
Board Policy Reference
What the ERO Can Do
What the ERO Can’t Do
File a formal Employee Grievance
The Ombudsperson is an informal resource available to ACC faculty and staff. You should contact the Ombuds when you:
The Human Resources Department is also a formal resource that can help if:
To maintain the principle of unbiased neutrality, the ERO reports to the Office of Equal Opportunity Compliance. The Office reports directly to the executive vice chancellor of Finance & Administration.
Not finding what you are looking for?
Contact the Office of the Ombudsperson for confidential help, informal resolution, or referral to tools/resources.
Contact the Office of Human Resources if you have questions about your benefits, salary, or existing HR tool or resource.
Contact the Office of Equal Opportunity Compliance if you believe you have faced illegal discrimination, harassment, or retaliation
Resolution of an Employee Grievance
Equal Opportunity Compliance Office