Technical Support Services

Technical Support Services

The mission of the Austin Community College Technical Support Services is to provide faculty and staff with a centralized point of contact for all supported products and services. Technical Support Services team is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Technical Support Services Request Form

Notice: Austin Community College (ACC) will close in observance of Memorial Day Monday, May 27. All offices will reopen 8 a.m. Tuesday, May 28.

Helpful Forms/Links

Ellucian Colleague (Information Security)

ACCeID Activation/Password Reset

ACCmail Activation

Telephone Services

IT Alerts and Advisories

Ellucian Colleague Maintenance Service Time: Ellucian Colleague will be unavailable for routine weekly maintenance 2am-9am Saturdays.

Pulse Secure VPN Client Coming Soon: Will be compatible with Windows 10.

Microsoft Windows 10 OS Update: We are currently transitioning from Windows 7 to Windows 10 operating system. If you would like to expedite your Windows OS update, please submit IT Technical Support Services Request form.

Microsoft released Windows 10 on July 29, 2015. Austin Community College employees should NOT upgrade college-owned computers to Windows 10 until further notice. Testing of the new operating system for compatibility will be ongoing and more information will be provided as it becomes available. If you have any questions or concerns, call Information Technology at: 512 223 8324 or submit an IT Technical Support Services Request form.

Personal Devices: ACC Technology Support Services does not work on personal computers/laptops/mobile devices.