Technical Support Services

Technical Support Services

The mission of the Austin Community College Technical Support Services is to provide faculty and staff with a centralized point of contact for all supported products and services. Technical Support Services team is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Technical Support Services Request Form

Helpful Forms/Links

Information Technology (Home)

Ellucian Colleague (Information Security)

ACCeID Activation/Password Reset

ACCmail Activation

Telephone Services

IT Alerts and Advisories

Eset Expiring: Please don’t be alarmed if you have a pop-up warning about your anti-virus software. We have a new anti-virus solution we are rolling out that will provide better support. Eset will continue to work until our new software is in place. Thank you for your understanding.

Mac OS Catalina Unsupported Until Further Notice: Austin Community College employees should NOT upgrade college-owned computers to Mac OS Catalina until further notice. Testing of the new operating system for compatibility will be ongoing and more information will be provided as it becomes available. If you have any questions or concerns, call Information Technology at: 512-223-8324 or submit an IT Technical Support Services Request form.

Adobe Creative Cloud at ACC: Adobe Creative Cloud is now available to ACC faculty and staff. This suite of products gives you unlimited access to industry-leading creation tools for graphic design, video editing, and web development such as Photoshop, Illustrator, XD, Premiere Pro, Spark and more. With Adobe Creative Cloud, you get access the latest updates, new features, apps, and services as soon as they are released. For more information, please visit Adobe Creative Cloud at ACC

Ellucian Colleague Maintenance Service Time: Ellucian Colleague will be unavailable for routine weekly maintenance 2am-9am Saturdays.

Microsoft Windows 10 OS Update: We are currently transitioning from Windows 7 to Windows 10 operating system. If you would like to expedite your Windows OS update, please submit IT Technical Support Services Request form.

Personal Devices: ACC Technology Support Services does not work on personal computers/laptops/mobile devices.