Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the Satisfaction and Priorities Survey (SPS) administered on your campus.

Below are short descriptions of the reports you may find within this document. Please refer to the SPS Interpretive Guide delivered with your results for additional details. This document contain direction on all aspects of your results and can also be found at www.RuffaloNL.com/SPSInterpretiveGuides

You are encouraged to schedule a free report review discussion with a Ruffalo Noel Levitz consultant at a mutually convenient time. This phone call can be one-on-one or with a group you gather. We will walk through your results and brainstorm on next step steps. Contact Ruffalo Noel Levitz for more information.

As you review and analyze your results, you may consider ordering additional reporting options. For more information on these options and applicable fees, please contact Ruffalo Noel Levitz at 800-876-1117 or at SPS.Tech@RuffaloNL.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myRuffaloNL account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional guidance about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results^*:

• Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
• Item Report: responses for each individual item on the survey
• Scale Report: responses for the survey scales and the items clustered within the scales
• Summary Report: responses to the summary items on the survey
• Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
• Demographic Report: responses to the demographic items on the survey

^* Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including campus-defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. The percentages are truncated rather than rounded, so they may not equal 100 percent. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A gold burst indicates the response option that was selected by the majority of survey participants.

Note: The demographic segment is not included with all of the target group reports.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your Zip file. Note that not all report segments found in the HTML are included in the PDF version.

Copying the HTML version items into Excel

You can copy and paste the items and data from the HTML Item Report and Item Percentage Report into Excel. Start from the bottom right corner to select the text and then use “paste special” into Excel.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SPS.Tech@RufaloNL.com to let us know how else we can be helpful.

Sort on each column to see data from highest to lowest.

		March 2020					April 2017
	Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	01. The campus staff are caring and helpful.	6.52	6.12	/	1.10	0.40	6.49	5.93	/	1.18	0.56	0.19***
	02. Classes are scheduled at times that are convenient for me.	6.62	5.77	/	1.36	0.85	6.61	5.70	/	1.32	0.91	0.07
	03. My academic advisor is available when I need help.	6.27	5.79	/	1.47	0.48	6.27	5.66	/	1.51	0.61	0.13*
	04. Security staff respond quickly to calls for assistance.	6.54	6.27	/	1.13	0.27	6.56	6.21	/	1.12	0.35	0.06
	05. Financial aid awards are announced in time to be helpful in college planning.	6.37	5.76	/	1.50	0.61	6.37	5.58	/	1.56	0.79	0.18**
	06. Library resources and services are adequate.	6.45	6.38	/	0.98	0.07	6.42	6.27	/	1.05	0.15	0.11**
	07. Admissions staff provide personalized attention prior to enrollment.	6.27	5.76	/	1.49	0.51	6.31	5.72	/	1.49	0.59	0.04
	08. The quality of instruction I receive in most of my classes is excellent.	6.73	5.92	/	1.25	0.81	6.70	5.85	/	1.25	0.85	0.07
	09. I am able to register for the classes I need with few conflicts.	6.66	5.78	/	1.45	0.88	6.62	5.70	/	1.45	0.92	0.08
	10. Parking lots are well-lighted and secure.	6.34	5.86	/	1.36	0.48	6.35	5.75	/	1.36	0.60	0.11*
	11. Counseling services are available if I need them.	6.35	6.06	/	1.30	0.29	6.34	6.02	/	1.29	0.32	0.04
	12. Faculty are fair and unbiased in their treatment of individual students.	6.66	6.21	/	1.26	0.45	6.61	6.10	/	1.25	0.51	0.11*
	13. The campus is safe and secure for all students.	6.70	6.30	/	1.05	0.40	6.71	6.00	/	1.22	0.71	0.30***
	14. My academic advisor is knowledgeable about my program requirements.	6.56	5.95	/	1.43	0.61	6.54	5.65	/	1.62	0.89	0.30***
	15. Financial aid counseling is available if I need it.	6.44	6.12	/	1.31	0.32	6.46	6.00	/	1.40	0.46	0.12*
	16. My advisor helps me apply my program of study to career goals.	6.44	5.85	/	1.53	0.59	6.42	5.64	/	1.66	0.78	0.21***
	17. Admissions counselors accurately portray program offerings in their recruiting practices.	6.34	5.87	/	1.39	0.47	6.33	5.65	/	1.51	0.68	0.22***
	18. Computer labs are adequate and accessible.	6.50	6.42	/	1.07	0.08	6.52	6.37	/	1.05	0.15	0.05
	19. Registration processes and procedures are convenient.	6.59	5.96	/	1.39	0.63	6.60	5.80	/	1.48	0.80	0.16**
	20. Students are made to feel welcome here.	6.59	6.33	/	1.14	0.26	6.51	6.20	/	1.15	0.31	0.13**
	21. The amount of student parking space on campus is adequate.	6.27	5.18	/	1.79	1.09	6.41	5.25	/	1.78	1.16	-0.07
	22. My academic advisor is knowledgeable about transfer requirements of other schools.	6.47	5.80	/	1.50	0.67	6.50	5.73	/	1.56	0.77	0.07
	23. This institution helps me identify resources to finance my education.	6.44	5.79	/	1.50	0.65	6.44	5.60	/	1.62	0.84	0.19**
	24. The equipment in the lab facilities is kept up to date.	6.47	6.18	/	1.16	0.29	6.50	6.14	/	1.17	0.36	0.04
	25. Faculty provide timely feedback about my academic progress.	6.54	5.96	/	1.26	0.58	6.54	5.83	/	1.35	0.71	0.13**
	26. There are adequate services to help me decide upon a career.	6.39	5.89	/	1.36	0.50	6.42	5.76	/	1.49	0.66	0.13*
	27. Tutoring services are readily available.	6.46	6.20	/	1.24	0.26	6.47	6.19	/	1.23	0.28	0.01
	28. This campus provides online access to services I need.	6.57	6.31	/	1.09	0.26	6.60	6.33	/	1.01	0.27	-0.02
	29. There are convenient ways of paying my school bill.	6.58	6.32	/	1.16	0.26	6.60	6.32	/	1.17	0.28	0.00
	30. The assessment and course placement procedures are reasonable.	6.43	6.05	/	1.26	0.38	6.42	6.00	/	1.25	0.42	0.05
	31. Faculty use a variety of technology and media in the classroom.	5.93	6.01	/	1.27	-0.08	6.04	5.92	/	1.33	0.12	0.09*
	32. I am able to take care of college-related business at times that are convenient for me.	6.52	5.99	/	1.31	0.53	6.52	5.90	/	1.37	0.62	0.09
	33. Administrators are available to hear students' concerns.	6.41	5.94	/	1.41	0.47	6.39	5.82	/	1.47	0.57	0.12*
	34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail).	6.52	6.28	/	1.08	0.24	6.50	6.18	/	1.19	0.32	0.10*
	35. I receive ongoing feedback about progress toward my academic goals.	6.32	5.64	/	1.57	0.68	6.29	5.44	/	1.62	0.85	0.20***
	36. Tuition paid is a worthwhile investment.	6.65	6.20	/	1.30	0.45	6.62	6.10	/	1.33	0.52	0.10*
	37. I seldom get the "run-around" when seeking information on this campus.	6.35	5.70	/	1.63	0.65	6.34	5.57	/	1.67	0.77	0.13*
	38. Most classes deal with practical experiences and applications.	6.42	5.94	/	1.26	0.48	6.39	5.84	/	1.29	0.55	0.10*
	39. On the whole, the campus is well-maintained.	6.52	6.40	/	1.00	0.12	6.45	6.21	/	1.14	0.24	0.19***
	40. There are sufficient courses within my program of study available each term.	6.63	5.73	/	1.54	0.90	6.62	5.63	/	1.53	0.99	0.10
	41. Campus item: ACC programs prepare me for transfer and/or the future workforce.	6.60	6.12	/	1.21	0.48
	42. Campus item: I feel a sense of belonging when I participate in classes and activities at ACC.	6.12	5.93	/	1.36	0.19
	43. Campus item: I know where to get help with personal issues or situations that interfere with attending class or completing assignments.	6.29	5.69	/	1.65	0.60
	44. Campus item: The College programs utilize up to date technology in teaching and learning.	6.37	6.16	/	1.14	0.21
	45. Campus item: The College respects and values differences in culture (race/ethnicity, gender, age, religion, nationality, etc.).	6.57	6.48	/	1.05	0.09
	46. Campus item: The College provides up to date and accurate information on programs and services.	6.53	6.24	/	1.14	0.29
	47. Campus item: The College provides up to date and accurate information about transfer opportunities.	6.44	6.14	/	1.22	0.30
	48. Campus item: The College provides up to date and accurate information about work and career opportunities.	6.47	6.00	/	1.33	0.47
	49. Campus item: The College provides up to date and accurate information about financial aid and scholarships.	6.52	6.08	/	1.32	0.44
	50. Campus item: I believe ACC works to create an environment free from sexual and other forms of discrimination and harassment of students.	6.67	6.52	/	0.96	0.15
	51. Cost as factor in decision to enroll.	6.42					6.59
	52. Financial assistance as factor in decision to enroll.	6.00					6.30
	53. Academic reputation as factor in decision to enroll.	6.00					6.35
	54. Future career opportunities as factor in decision to enroll.	6.35					6.55
	55. Personal recommendations as factor in decision to enroll.	5.57					6.09
	56. Distance from campus as factor in decision to enroll.	6.20					6.36
	57. Information on the campus Web site as factor in decision to enroll.	5.84					6.36
	58. Campus visits as factor in decision to enroll.	5.04					5.57

Sort on each column to see data from highest to lowest.

		March 2020					April 2017
	Scale / Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	Student Centeredness	6.47	6.04	/	1.07	0.43	6.44	5.89	/	1.09	0.55	0.15***
	01. The campus staff are caring and helpful.	6.52	6.12	/	1.10	0.40	6.49	5.93	/	1.18	0.56	0.19***
	20. Students are made to feel welcome here.	6.59	6.33	/	1.14	0.26	6.51	6.20	/	1.15	0.31	0.13**
	33. Administrators are available to hear students' concerns.	6.41	5.94	/	1.41	0.47	6.39	5.82	/	1.47	0.57	0.12*
	37. I seldom get the "run-around" when seeking information on this campus.	6.35	5.70	/	1.63	0.65	6.34	5.57	/	1.67	0.77	0.13*
	Instructional Effectiveness	6.48	6.01	/	1.04	0.47	6.49	5.91	/	0.94	0.58	0.10**
	08. The quality of instruction I receive in most of my classes is excellent.	6.73	5.92	/	1.25	0.81	6.70	5.85	/	1.25	0.85	0.07
	12. Faculty are fair and unbiased in their treatment of individual students.	6.66	6.21	/	1.26	0.45	6.61	6.10	/	1.25	0.51	0.11*
	25. Faculty provide timely feedback about my academic progress.	6.54	5.96	/	1.26	0.58	6.54	5.83	/	1.35	0.71	0.13**
	31. Faculty use a variety of technology and media in the classroom.	5.93	6.01	/	1.27	-0.08	6.04	5.92	/	1.33	0.12	0.09*
	34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail).	6.52	6.28	/	1.08	0.24	6.50	6.18	/	1.19	0.32	0.10*
	38. Most classes deal with practical experiences and applications.	6.42	5.94	/	1.26	0.48	6.39	5.84	/	1.29	0.55	0.10*
	40. There are sufficient courses within my program of study available each term.	6.63	5.73	/	1.54	0.90	6.62	5.63	/	1.53	0.99	0.10
	Safety and Security	6.45	5.83	/	1.25	0.62	6.51	5.76	/	1.11	0.75	0.07
	04. Security staff respond quickly to calls for assistance.	6.54	6.27	/	1.13	0.27	6.56	6.21	/	1.12	0.35	0.06
	10. Parking lots are well-lighted and secure.	6.34	5.86	/	1.36	0.48	6.35	5.75	/	1.36	0.60	0.11*
	13. The campus is safe and secure for all students.	6.70	6.30	/	1.05	0.40	6.71	6.00	/	1.22	0.71	0.30***
	21. The amount of student parking space on campus is adequate.	6.27	5.18	/	1.79	1.09	6.41	5.25	/	1.78	1.16	-0.07
	Academic Advising Effectiveness	6.41	5.81	/	1.25	0.60	6.40	5.62	/	1.31	0.78	0.19***
	03. My academic advisor is available when I need help.	6.27	5.79	/	1.47	0.48	6.27	5.66	/	1.51	0.61	0.13*
	14. My academic advisor is knowledgeable about my program requirements.	6.56	5.95	/	1.43	0.61	6.54	5.65	/	1.62	0.89	0.30***
	16. My advisor helps me apply my program of study to career goals.	6.44	5.85	/	1.53	0.59	6.42	5.64	/	1.66	0.78	0.21***
	22. My academic advisor is knowledgeable about transfer requirements of other schools.	6.47	5.80	/	1.50	0.67	6.50	5.73	/	1.56	0.77	0.07
	35. I receive ongoing feedback about progress toward my academic goals.	6.32	5.64	/	1.57	0.68	6.29	5.44	/	1.62	0.85	0.20***
	Admissions and Financial Aid Effectiveness	6.37	5.86	/	1.20	0.51	6.38	5.71	/	1.28	0.67	0.15***
	05. Financial aid awards are announced in time to be helpful in college planning.	6.37	5.76	/	1.50	0.61	6.37	5.58	/	1.56	0.79	0.18**
	07. Admissions staff provide personalized attention prior to enrollment.	6.27	5.76	/	1.49	0.51	6.31	5.72	/	1.49	0.59	0.04
	15. Financial aid counseling is available if I need it.	6.44	6.12	/	1.31	0.32	6.46	6.00	/	1.40	0.46	0.12*
	17. Admissions counselors accurately portray program offerings in their recruiting practices.	6.34	5.87	/	1.39	0.47	6.33	5.65	/	1.51	0.68	0.22***
	23. This institution helps me identify resources to finance my education.	6.44	5.79	/	1.50	0.65	6.44	5.60	/	1.62	0.84	0.19**
	Campus Services	6.45	6.19	/	0.95	0.26	6.46	6.14	/	0.87	0.32	0.05
	06. Library resources and services are adequate.	6.45	6.38	/	0.98	0.07	6.42	6.27	/	1.05	0.15	0.11**
	11. Counseling services are available if I need them.	6.35	6.06	/	1.30	0.29	6.34	6.02	/	1.29	0.32	0.04
	18. Computer labs are adequate and accessible.	6.50	6.42	/	1.07	0.08	6.52	6.37	/	1.05	0.15	0.05
	24. The equipment in the lab facilities is kept up to date.	6.47	6.18	/	1.16	0.29	6.50	6.14	/	1.17	0.36	0.04
	26. There are adequate services to help me decide upon a career.	6.39	5.89	/	1.36	0.50	6.42	5.76	/	1.49	0.66	0.13*
	27. Tutoring services are readily available.	6.46	6.20	/	1.24	0.26	6.47	6.19	/	1.23	0.28	0.01
	28. This campus provides online access to services I need.	6.57	6.31	/	1.09	0.26	6.60	6.33	/	1.01	0.27	-0.02
	30. The assessment and course placement procedures are reasonable.	6.43	6.05	/	1.26	0.38	6.42	6.00	/	1.25	0.42	0.05
	Registration Effectiveness	6.59	5.95	/	1.01	0.64	6.59	5.87	/	1.01	0.72	0.08*
	02. Classes are scheduled at times that are convenient for me.	6.62	5.77	/	1.36	0.85	6.61	5.70	/	1.32	0.91	0.07
	09. I am able to register for the classes I need with few conflicts.	6.66	5.78	/	1.45	0.88	6.62	5.70	/	1.45	0.92	0.08
	19. Registration processes and procedures are convenient.	6.59	5.96	/	1.39	0.63	6.60	5.80	/	1.48	0.80	0.16**
	29. There are convenient ways of paying my school bill.	6.58	6.32	/	1.16	0.26	6.60	6.32	/	1.17	0.28	0.00
	32. I am able to take care of college-related business at times that are convenient for me.	6.52	5.99	/	1.31	0.53	6.52	5.90	/	1.37	0.62	0.09
	Campus Climate	6.54	6.16	/	0.94	0.38	6.50	5.99	/	0.92	0.51	0.17***
	01. The campus staff are caring and helpful.	6.52	6.12	/	1.10	0.40	6.49	5.93	/	1.18	0.56	0.19***
	13. The campus is safe and secure for all students.	6.70	6.30	/	1.05	0.40	6.71	6.00	/	1.22	0.71	0.30***
	20. Students are made to feel welcome here.	6.59	6.33	/	1.14	0.26	6.51	6.20	/	1.15	0.31	0.13**
	33. Administrators are available to hear students' concerns.	6.41	5.94	/	1.41	0.47	6.39	5.82	/	1.47	0.57	0.12*
	36. Tuition paid is a worthwhile investment.	6.65	6.20	/	1.30	0.45	6.62	6.10	/	1.33	0.52	0.10*
	37. I seldom get the "run-around" when seeking information on this campus.	6.35	5.70	/	1.63	0.65	6.34	5.57	/	1.67	0.77	0.13*
	39. On the whole, the campus is well-maintained.	6.52	6.40	/	1.00	0.12	6.45	6.21	/	1.14	0.24	0.19***

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

		March 2020			April 2017
	Item	Importance %	Satisfaction %	Gap	Importance %	Satisfaction %	Gap	Difference
	01. The campus staff are caring and helpful.	88%	76%	12%	88%	70%	18%	6%
	02. Classes are scheduled at times that are convenient for me.	91%	63%	28%	91%	61%	30%	2%
	03. My academic advisor is available when I need help.	79%	66%	13%	81%	63%	18%	3%
	04. Security staff respond quickly to calls for assistance.	88%	80%	8%	89%	80%	9%	0%
	05. Financial aid awards are announced in time to be helpful in college planning.	82%	65%	17%	85%	60%	25%	5%
	06. Library resources and services are adequate.	84%	83%	1%	85%	82%	3%	1%
	07. Admissions staff provide personalized attention prior to enrollment.	80%	65%	15%	81%	64%	17%	1%
	08. The quality of instruction I receive in most of my classes is excellent.	95%	69%	26%	94%	68%	26%	1%
	09. I am able to register for the classes I need with few conflicts.	92%	66%	26%	92%	65%	27%	1%
	10. Parking lots are well-lighted and secure.	81%	68%	13%	83%	66%	17%	2%
	11. Counseling services are available if I need them.	83%	74%	9%	82%	74%	8%	0%
	12. Faculty are fair and unbiased in their treatment of individual students.	92%	81%	11%	91%	77%	14%	4%
	13. The campus is safe and secure for all students.	93%	83%	10%	94%	73%	21%	10%
	14. My academic advisor is knowledgeable about my program requirements.	89%	72%	17%	90%	65%	25%	7%
	15. Financial aid counseling is available if I need it.	85%	76%	9%	86%	74%	12%	2%
	16. My advisor helps me apply my program of study to career goals.	85%	70%	15%	85%	65%	20%	5%
	17. Admissions counselors accurately portray program offerings in their recruiting practices.	82%	69%	13%	82%	63%	19%	6%
	18. Computer labs are adequate and accessible.	87%	85%	2%	88%	85%	3%	0%
	19. Registration processes and procedures are convenient.	89%	72%	17%	92%	68%	24%	4%
	20. Students are made to feel welcome here.	89%	84%	5%	88%	79%	9%	5%
	21. The amount of student parking space on campus is adequate.	80%	50%	30%	85%	54%	31%	-4%
	22. My academic advisor is knowledgeable about transfer requirements of other schools.	85%	68%	17%	89%	67%	22%	1%
	23. This institution helps me identify resources to finance my education.	85%	68%	17%	87%	62%	25%	6%
	24. The equipment in the lab facilities is kept up to date.	86%	78%	8%	88%	78%	10%	0%
	25. Faculty provide timely feedback about my academic progress.	89%	71%	18%	90%	68%	22%	3%
	26. There are adequate services to help me decide upon a career.	83%	68%	15%	85%	67%	18%	1%
	27. Tutoring services are readily available.	87%	79%	8%	87%	79%	8%	0%
	28. This campus provides online access to services I need.	90%	83%	7%	91%	84%	7%	-1%
	29. There are convenient ways of paying my school bill.	89%	83%	6%	90%	83%	7%	0%
	30. The assessment and course placement procedures are reasonable.	85%	74%	11%	85%	73%	12%	1%
	31. Faculty use a variety of technology and media in the classroom.	69%	72%	-3%	72%	71%	1%	1%
	32. I am able to take care of college-related business at times that are convenient for me.	88%	72%	16%	88%	70%	18%	2%
	33. Administrators are available to hear students' concerns.	84%	71%	13%	85%	69%	16%	2%
	34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail).	88%	81%	7%	87%	79%	8%	2%
	35. I receive ongoing feedback about progress toward my academic goals.	81%	62%	19%	81%	56%	25%	6%
	36. Tuition paid is a worthwhile investment.	91%	80%	11%	91%	77%	14%	3%
	37. I seldom get the "run-around" when seeking information on this campus.	82%	66%	16%	85%	64%	21%	2%
	38. Most classes deal with practical experiences and applications.	85%	69%	16%	84%	68%	16%	1%
	39. On the whole, the campus is well-maintained.	88%	85%	3%	85%	80%	5%	5%
	40. There are sufficient courses within my program of study available each term.	91%	65%	26%	92%	63%	29%	2%
	41. Campus item: ACC programs prepare me for transfer and/or the future workforce.	90%	75%	15%
	42. Campus item: I feel a sense of belonging when I participate in classes and activities at ACC.	75%	70%	5%
	43. Campus item: I know where to get help with personal issues or situations that interfere with attending class or completing assignments.	80%	65%	15%
	44. Campus item: The College programs utilize up to date technology in teaching and learning.	84%	77%	7%
	45. Campus item: The College respects and values differences in culture (race/ethnicity, gender, age, religion, nationality, etc.).	90%	88%	2%
	46. Campus item: The College provides up to date and accurate information on programs and services.	88%	81%	7%
	47. Campus item: The College provides up to date and accurate information about transfer opportunities.	86%	77%	9%
	48. Campus item: The College provides up to date and accurate information about work and career opportunities.	86%	73%	13%
	49. Campus item: The College provides up to date and accurate information about financial aid and scholarships.	88%	75%	13%
	50. Campus item: I believe ACC works to create an environment free from sexual and other forms of discrimination and harassment of students.	93%	89%	4%
	51. Cost as factor in decision to enroll.	85%			90%
	52. Financial assistance as factor in decision to enroll.	75%			83%
	53. Academic reputation as factor in decision to enroll.	72%			83%
	54. Future career opportunities as factor in decision to enroll.	84%			89%
	55. Personal recommendations as factor in decision to enroll.	60%			75%
	56. Distance from campus as factor in decision to enroll.	79%			82%
	57. Information on the campus Web site as factor in decision to enroll.	69%			84%
	58. Campus visits as factor in decision to enroll.	51%			61%

Indicates the response option that was selected by the majority of survey participants.

Gender

		N	%
	Female	1219	66.00%
	Male	628	34.00%
	Total	1847	100%
	No Answer	309

Age

		N	%
	18 and under	281	15.79%
	19 to 24	643	36.12%
	25 to 34	440	24.72%
	35 to 44	240	13.48%
	45 and over	176	9.89%
	Total	1780	100%
	No Answer	376

Ethnicity/Race

		N	%
	Alaskan Native	2	0.11%
	American Indian	12	0.68%
	Asian	144	8.17%
	Black/African-American	111	6.30%
	Hispanic or Latino (and Puerto Rican)	495	28.08%
	Native Hawaiian or Pacific Islander	8	0.45%
	White/Caucasian	821	46.57%
	Multi-racial	123	6.98%
	Other race	47	2.67%
	Total	1763	100%
	No Answer	393

Current Enrollment Status

		N	%
	Day	1316	74.90%
	Evening	399	22.71%
	Weekend	42	2.39%
	Total	1757	100%
	No Answer	399

Current Class Load

		N	%
	Full-time	712	40.41%
	Part-time	1050	59.59%
	Total	1762	100%
	No Answer	394

Class Level

		N	%
	1 year or less	718	40.98%
	2 years	530	30.25%
	3 years	253	14.44%
	4 or more years	251	14.33%
	Total	1752	100%
	No Answer	404

Current GPA

		N	%
	No credits earned	171	9.83%
	1.99 or below	54	3.10%
	2.0 - 2.49	122	7.01%
	2.5 - 2.99	233	13.39%
	3.0 - 3.49	461	26.49%
	3.5 or above	699	40.17%
	Total	1740	100%
	No Answer	416

Educational Goal

		N	%
	Associate degree	804	46.07%
	Vocational/technical program	39	2.23%
	Transfer to another institution	604	34.61%
	Certification (initial/renewal)	106	6.07%
	Self-improvement/pleasure	49	2.81%
	Job-related training	14	0.80%
	Other educational goal	129	7.39%
	Total	1745	100%
	No Answer	411

Employment

		N	%
	Full-time off campus	523	30.07%
	Part-time off campus	592	34.04%
	Full-time on campus	18	1.04%
	Part-time on campus	49	2.82%
	Not employed	557	32.03%
	Total	1739	100%
	No Answer	417

Current Residence

		N	%
	Residence hall	10	0.48%
	Own house	494	23.49%
	Rent room or apt off campus	683	32.48%
	Parent's home	792	37.66%
	Other residence	124	5.90%
	Total	2103	100%
	No Answer	53

Residence Classification

		N	%
	In-state	1984	95.38%
	Out-of-state	44	2.12%
	International (not U.S. citizen)	52	2.50%
	Total	2080	100%
	No Answer	76

Institution Was My

		N	%
	1st choice	1576	77.07%
	2nd choice	334	16.33%
	3rd choice or lower	135	6.60%
	Total	2045	100%
	No Answer	111

Plan to Transfer

		N	%
	Yes I plan to transfer	1310	63.87%
	No I do not plan to transfer	741	36.13%
	Total	2051	100%
	No Answer	105

Organization Memberships

		N	%
	No organization memberships	1768	86.37%
	One or two organization memberships	255	12.46%
	Three or four organization memberships	20	0.98%
	Five or more organization memberships	4	0.20%
	Total	2047	100%
	No Answer	109

Tuition Source

		N	%
	Scholarships	96	4.68%
	Financial aid	646	31.50%
	Family contributions	372	18.14%
	Self support	684	33.35%
	Other tuition source	253	12.34%
	Total	2051	100%
	No Answer	105

How many hours of the week are you employed at a job during the school year

		N	%
	None	567	27.77%
	Less than 10 hrs	169	8.28%
	10-19 hrs	265	12.98%
	20-29 hrs	346	16.94%
	30-39 hrs	253	12.39%
	40 or more hrs	442	21.65%
	Total	2042	100%
	No Answer	114

Institution Question 2

		N	%
	Campus item 2 - Answer 1	0	0%
	Campus item 2 - Answer 2	0	0%
	Campus item 2 - Answer 3	0	0%
	Campus item 2 - Answer 4	0	0%
	Campus item 2 - Answer 5	0	0%
	Campus item 2 - Answer 6	0	0%
	Total	0	100%
	No Answer	2156

Group Code

		N	%
	0100: Arts, Digital Media, & Communication	219	10.76%
	0200: Business	216	10.61%
	0300: Computer Science & Information Technology	176	8.65%
	0400: Culinary, Hospitality, & Tourism	18	0.88%
	0500: Design, Manufacturing, Construction, & Applied Technologies	96	4.72%
	0600: Education	101	4.96%
	0700: Health Sciences	618	30.37%
	0800: Liberal Arts	203	9.98%
	0900: Public & Social Sciences	136	6.68%
	1000: Science, Engineering, & Math	252	12.38%
	Total	2035	100%
	No Answer	121

Indicates the response option that was selected by the majority of survey participants.

Gender

		N	%
	Female	1068	67.47%
	Male	515	32.53%
	Total	1583	100%
	No Answer	11

Age

		N	%
	18 and under	194	12.25%
	19 to 24	644	40.66%
	25 to 34	391	24.68%
	35 to 44	206	13.01%
	45 and over	149	9.41%
	Total	1584	100%
	No Answer	11

Ethnicity/Race

		N	%
	Alaskan Native	0	0%
	American Indian	13	0.83%
	Asian	124	7.87%
	Black/African-American	97	6.16%
	Hispanic or Latino (and Puerto Rican)	450	28.57%
	Native Hawaiian or Pacific Islander	3	0.19%
	White/Caucasian	733	46.54%
	Multi-racial	92	5.84%
	Other race	63	4.00%
	Total	1575	100%
	No Answer	20

Current Enrollment Status

		N	%
	Day	1150	73.02%
	Evening	398	25.27%
	Weekend	27	1.71%
	Total	1575	100%
	No Answer	20

Current Class Load

		N	%
	Full-time	668	42.28%
	Part-time	912	57.72%
	Total	1580	100%
	No Answer	15

Class Level

		N	%
	1 year or less	661	41.76%
	2 years	517	32.66%
	3 years	217	13.71%
	4 or more years	188	11.88%
	Total	1583	100%
	No Answer	12

Current GPA

		N	%
	No credits earned	117	7.43%
	1.99 or below	60	3.81%
	2.0 - 2.49	159	10.10%
	2.5 - 2.99	265	16.84%
	3.0 - 3.49	434	27.57%
	3.5 or above	539	34.24%
	Total	1574	100%
	No Answer	21

Educational Goal

		N	%
	Associate degree	653	41.30%
	Vocational/technical program	29	1.83%
	Transfer to another institution	668	42.25%
	Certification (initial/renewal)	90	5.69%
	Self-improvement/pleasure	39	2.47%
	Job-related training	16	1.01%
	Other educational goal	86	5.44%
	Total	1581	100%
	No Answer	14

Employment

		N	%
	Full-time off campus	486	30.68%
	Part-time off campus	566	35.73%
	Full-time on campus	19	1.20%
	Part-time on campus	35	2.21%
	Not employed	478	30.18%
	Total	1584	100%
	No Answer	11

Current Residence

		N	%
	Residence hall	10	0.63%
	Own house	369	23.30%
	Rent room or apt off campus	547	34.53%
	Parent's home	568	35.86%
	Other residence	90	5.68%
	Total	1584	100%
	No Answer	11

Residence Classification

		N	%
	In-state	1508	95.26%
	Out-of-state	24	1.52%
	International (not U.S. citizen)	51	3.22%
	Total	1583	100%
	No Answer	12

Institution Was My

		N	%
	1st choice	1176	74.52%
	2nd choice	284	18.00%
	3rd choice or lower	118	7.48%
	Total	1578	100%
	No Answer	17

Plan to Transfer

		N	%
	Yes I plan to transfer	1133	71.57%
	No I do not plan to transfer	450	28.43%
	Total	1583	100%
	No Answer	12

Organization Memberships

		N	%
	No organization memberships	1339	84.69%
	One or two organization memberships	227	14.36%
	Three or four organization memberships	14	0.89%
	Five or more organization memberships	1	0.06%
	Total	1581	100%
	No Answer	14

Tuition Source

		N	%
	Scholarships	77	4.86%
	Financial aid	517	32.64%
	Family contributions	269	16.98%
	Self support	537	33.90%
	Other tuition source	184	11.62%
	Total	1584	100%
	No Answer	11

Institution Question

		N	%
	Campus item - Answer 1	443	27.97%
	Campus item - Answer 2	112	7.07%
	Campus item - Answer 3	215	13.57%
	Campus item - Answer 4	261	16.48%
	Campus item - Answer 5	193	12.18%
	Campus item - Answer 6	360	22.73%
	Total	1584	100%
	No Answer	11

Institution Question 2

		N	%
	Campus item 2 - Answer 1	0	0%
	Campus item 2 - Answer 2	0	0%
	Campus item 2 - Answer 3	0	0%
	Campus item 2 - Answer 4	0	0%
	Campus item 2 - Answer 5	0	0%
	Campus item 2 - Answer 6	0	0%
	Total	0	100%
	No Answer	1595

Group Code

		N	%
	0991	11	0.88%
	1020	4	0.32%
	1040	30	2.41%
	1060	12	0.96%
	1061	5	0.40%
	1062	15	1.20%
	1063	6	0.48%
	1064	5	0.40%
	1080	1	0.08%
	1100	7	0.56%
	1120	10	0.80%
	1142	2	0.16%
	1143	10	0.80%
	1144	2	0.16%
	1145	1	0.08%
	1146	6	0.48%
	1148	1	0.08%
	1160	47	3.77%
	1161	23	1.85%
	1162	5	0.40%
	1180	4	0.32%
	1181	1	0.08%
	1200	7	0.56%
	1220	11	0.88%
	1232	1	0.08%
	1240	5	0.40%
	1245	1	0.08%
	1250	1	0.08%
	1260	42	3.37%
	1280	8	0.64%
	1300	23	1.85%
	1320	2	0.16%
	2020	40	3.21%
	2040	71	5.70%
	2060	8	0.64%
	2080	35	2.81%
	2081	28	2.25%
	2100	39	3.13%
	2109	4	0.32%
	2110	24	1.93%
	2111	20	1.61%
	2120	1	0.08%
	2140	10	0.80%
	2150	28	2.25%
	2160	13	1.04%
	2161	3	0.24%
	2180	3	0.24%
	2200	4	0.32%
	2220	6	0.48%
	2240	31	2.49%
	2260	3	0.24%
	2280	5	0.40%
	3020	11	0.88%
	3021	5	0.40%
	3022	3	0.24%
	3023	15	1.20%
	3025	1	0.08%
	3040	3	0.24%
	3060	3	0.24%
	3061	1	0.08%
	3080	1	0.08%
	3090	2	0.16%
	3100	1	0.08%
	3105	2	0.16%
	3120	25	2.01%
	3121	3	0.24%
	3122	3	0.24%
	3130	2	0.16%
	3131	1	0.08%
	3140	3	0.24%
	3141	1	0.08%
	3160	1	0.08%
	3200	6	0.48%
	3202	8	0.64%
	3203	2	0.16%
	3204	1	0.08%
	3206	3	0.24%
	3208	4	0.32%
	3209	2	0.16%
	3210	2	0.16%
	3221	23	1.85%
	3222	3	0.24%
	3223	1	0.08%
	3230	3	0.24%
	3231	5	0.40%
	3240	11	0.88%
	3245	8	0.64%
	3250	5	0.40%
	3251	2	0.16%
	3258	1	0.08%
	3260	2	0.16%
	3263	2	0.16%
	3264	1	0.08%
	3280	2	0.16%
	3281	1	0.08%
	3285	1	0.08%
	3288	5	0.40%
	3300	2	0.16%
	3302	5	0.40%
	3303	4	0.32%
	3320	2	0.16%
	3350	1	0.08%
	3360	2	0.16%
	3380	1	0.08%
	3382	1	0.08%
	3384	2	0.16%
	3385	3	0.24%
	3401	4	0.32%
	3402	7	0.56%
	3403	1	0.08%
	3404	10	0.80%
	3420	1	0.08%
	3430	2	0.16%
	3435	3	0.24%
	3460	7	0.56%
	3481	5	0.40%
	3484	1	0.08%
	3490	4	0.32%
	3500	3	0.24%
	3540	101	8.11%
	3541	6	0.48%
	3560	12	0.96%
	3580	4	0.32%
	3581	1	0.08%
	3583	3	0.24%
	3590	1	0.08%
	3600	1	0.08%
	3603	1	0.08%
	3604	4	0.32%
	3640	8	0.64%
	3662	1	0.08%
	3690	3	0.24%
	3700	1	0.08%
	3720	5	0.40%
	3753	2	0.16%
	3755	1	0.08%
	3758	1	0.08%
	3759	2	0.16%
	3760	1	0.08%
	3771	1	0.08%
	4004	1	0.08%
	4006	2	0.16%
	4008	13	1.04%
	5010	1	0.08%
	5020	2	0.16%
	5030	4	0.32%
	5040	6	0.48%
	8110	1	0.08%
	9010	1	0.08%
	9013	1	0.08%
	9039	1	0.08%
	9054	1	0.08%
	9055	2	0.16%
	9081	1	0.08%
	9100	1	0.08%
	9101	1	0.08%
	9103	1	0.08%
	9104	1	0.08%
	9121	1	0.08%
	9145	2	0.16%
	9148	1	0.08%
	9156	1	0.08%
	9180	1	0.08%
	9182	1	0.08%
	9185	1	0.08%
	9186	1	0.08%
	9187	2	0.16%
	9188	1	0.08%
	9190	1	0.08%
	9191	1	0.08%
	9194	1	0.08%
	9210	1	0.08%
	9247	1	0.08%
	9250	1	0.08%
	9256	1	0.08%
	9260	1	0.08%
	9262	1	0.08%
	9264	7	0.56%
	9266	1	0.08%
	9270	2	0.16%
	9280	1	0.08%
	9285	2	0.16%
	9287	1	0.08%
	9300	2	0.16%
	9310	7	0.56%
	9311	1	0.08%
	9320	5	0.40%
	9342	3	0.24%
	9345	1	0.08%
	9350	2	0.16%
	9360	1	0.08%
	9361	1	0.08%
	9363	1	0.08%
	9364	1	0.08%
	9381	1	0.08%
	9404	1	0.08%
	9427	1	0.08%
	9428	1	0.08%
	9430	1	0.08%
	9451	1	0.08%
	9460	1	0.08%
	9463	1	0.08%
	9467	3	0.24%
	9470	1	0.08%
	9475	1	0.08%
	9476	4	0.32%
	9477	1	0.08%
	9479	1	0.08%
	9480	3	0.24%
	9481	1	0.08%
	9483	14	1.12%
	9490	1	0.08%
	Total	1246	100%
	No Answer	349